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Avaya 6210 Practice Test Questions Answers

Exam Code: 6210 (Updated 65 Q&As with Explanation)
 Exam Name: Avaya Aura® Contact Center Implementation Exam
 Last Update: 30-Aug-2025
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Questions Include:

  • Single Choice: 41 Q&A's
  • Multiple Choice: 24 Q&A's

    • 6210 Overview

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    6210 Questions and Answers

    Question # 1

    A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP – Voice and Multimedia Contact Server without Avaya Aura® Media Server (AAMS) server type.

    What is the maximum number of logged in agents supported for this server type?

    A.

    500 Agents

    B.

    300 Agents

    C.

    100 Agents

    D.

    200 Agents

    Question # 2

    Avaya Aura® Application Enablement Services (AES) is a set of enhanced telephony APIs, protocols, and Web services available to developers. The interface between the Avaya Aura® Contact Center (AACC) and AES is Mutual TLS.

    Which three statements regarding the AES and AACC are true? (Choose three.)

    A.

    If you are using Web Services security on Contact Center, you cannot use the default certificates and must use the certificates in the Contact Center Certificate Store.

    B.

    AES 7.0 includes the default Contact Center root certificate.

    C.

    The Contact Center CTI Proxy points to the AES IP Address, port 4723, Transport TLS.

    D.

    AES 7.0 does not include the default Contact Center root certificate. To use the default root certificate with AES 7.0, you must import it into AES.

    Question # 3

    In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure.

    Which three conditions must be satisfied before a switch over can occur? (Choose three.)

    A.

    The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.

    B.

    On the active server, all critical CCMS and CCT services are monitored and running.

    C.

    The active and standby servers are in a running state.

    D.

    The active and standby servers have switchover enabled.

    Question # 4

    Which three Mission Critical High Availability (HA) solutions does Contact Center Release 7 support? (Choose three.)

    A.

    Mission Critical HA with or without Avaya Aura® platform resiliency

    B.

    Mission Critical HA with Midsize Enterprise (ME)

    C.

    Mission Critical HA with Avaya Aura® Unified Communications Virtualized Environment

    D.

    Mission Critical HA with Midsize Business Template

    Question # 5

    You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center.

    Which protocol is a prerequisite for ADD in the Avaya Aura® Contact Center (AACC) environment?

    A.

    Multicast or unicast communication from the CCMS to Contact Center Manager Administration (CCMA)

    B.

    Unicast communication from the CCMS to the client PCs

    C.

    Multicast from Contact Center Manager Administration (CCMA)

    D.

    RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMS)

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