3312 Avaya Aura® Contact Center Administration Exam Free Practice Exam Questions (2025 Updated)
Prepare effectively for your Avaya 3312 Avaya Aura® Contact Center Administration Exam certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.
You are building a new call flow that will use hold music, that is stored on the Avaya Aura® Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully.
What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?
A supervisor with Administrator user privileges wants to be able to manage voice prompts and music on the Avaya Aura® Media Server (AAMS).
Through which Launchpad item can this be accomplished?
A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone.
Which Call Presentation Class option would be used to accomplish this task?
The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA).
What is used to configure this service?
A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?
The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays.
Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?
A customer with Avaya Aura® Contact Center (AACC) wants to create variables for use in script and flow applications.
What are the limitations of creating global and call variables?
An administrator creating a flow application realizes that a skillset required for the application has not been created.
Which statement about adding the skillset is true?
A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?
A customer with Avaya Aura® Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would like callers, who have been put on hold by an agent, to hear the music on hold treatments specific to the application in which they have been answered.
Which section of script would accomplish this?
Given the following namespace:
mycustomer.com
| en_us
| ad_hoc_messages
| music_on_hold
| out_of_hours
To enable in-queue announcements to be played, into which content group would the prompts be uploaded?
Refer to the exhibit.
The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?
A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component.
The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS).
Which two places should the supervisor look for these references? (Choose two.)
A customer with Avaya Aura® Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following:
1. Verify that the skillset is in service.
2. Provide a recorded announcement if the skillset is not in service.
3. Queue to the skillset if the skillset is in service.
4. Provide a recorded announcement for a welcome message.
Which three flow blocks support these requirements? (Choose three.)
A customer with an Avaya Aura® Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands.
Which block is used to implement emergencies using locked variables and locked assignment commands?
A customer with Avaya Aura® Contact Center (AACC) has written a script application. The Problem View is showing a syntax error with the following area of script:
IF DAY OF WEEK EQUALS MONDAY..FR1DAY THEN
What is the correct syntax required for this application?
Refer to the exhibit.
According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is correct?
Which three statements regarding the Local View are true? (Choose three.)
A customer with Avaya Aura® Contact Center (AACC) wants to create a script in the Local View.
A customer with an Avaya Aura® Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.
Which block will be required?
