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7392X Avaya Aura Call Center Elite Implementation Exam Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Avaya 7392X Avaya Aura Call Center Elite Implementation Exam certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 63 questions

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

A.

Agents should log in manually to each split.

B.

Agents could be logged in to 20 splits maximum.

C.

Splits could be measured by Basic Call Management System (BCMS).

D.

After an ACD-call, an agent will automatically change its state to AUX.

Which option describes a feature access code?

A.

any group of 1 to 4 digits which can include asterisk (') and pound (#) signs at the beginning

B.

any group of 1 to 6 digits

C.

any group of 1 to 4 digits where an "(asterisk) can appear anywhere

D.

any group of digits and asterisks (*) or pound signs (#)

Refer to the exhibit.

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.

What would be the reason for this?

A.

VDN Override on VDN 7202 is set to no

B.

VDN Override on VDN 7201 is set to yes

C.

The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease

D.

No agents are staffed in skill 1

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.

With EAS Enabled, which software mechanism is used for queuing?

A.

Agent IDs

B.

VDNs

C.

Agent Stations

D.

Skills

Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)

A.

Best Service Routing (BSR) Application

B.

VDIM Variables

C.

Meet-me Conferencing

D.

Attendant Vectoring

E.

Skill Preferences (1st, 2nd, 3rd Skills)

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

A.

Use the display events command in the Communication Manager.

B.

Use the lint history command in the Communication Manager.

C.

Use the System Maintenance > Reports > Error Log Report in the Call Management System.

D.

Use the Exceptions > Reports > Vector Exceptions in the Call Management System.

Refer to the exhibit.

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

A.

9432

B.

876549432

C.

3876

D.

87654

Which three Items are components of Communication Manager? (Choose three.)

A.

endpoints

B.

gateways

C.

sessions

D.

trunks

E.

desktops

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

A.

System Parameters Customer-Options

B.

Class of Restriction

C.

VuStats Display

D.

Feature-Related System Parameters

E.

Class of service

Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)

A.

VDNs ensure that agents can originate and terminate calls.

B.

VDNs interpret the skills an agent has.

C.

VDNs route calls by pointing to a vector.

D.

VDNs define the call flow through the call center.

E.

VDNs pass parameters to the vector for processing.

If an agent has the skills to handle one call:

Under the skill level handling preference, which of the calls will the agent handle first?

A.

Call 1

B.

Call 2

C.

Call 3

D.

Call 4

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

A.

The ability to change the skills assigned to an agent

B.

The conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.

C.

The ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

D.

The ability for supervisors to monitor an agent's ACD calls

E.

The customized handling of incoming calls via programmed commands

Which scope is defined by the time-of-day (TOD) variable?

A.

Collect Scope Variable

B.

Global Scope Variable

C.

Local Scope Variable

D.

Persistent Scope Variable

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group> be configured?

A.

Direct Department Calling (DDC)

B.

Uniform Call Distribution Most Idle Agent (UCD-MIA)

C.

Uniform Call Distribution-Least Occupied Agent (UCD-LOA)

D.

Dynamic Agent Selection (DAS)

E.

Expert Agent Distribution-Most Idle Agent (EAD-MIA)

What is the recommended audio format to be played by the Avaya Aura® Media Server?

A.

16bit, 8kHz, Single channel, PCM files

B.

64bit, 8kHz, Multiple channel, PCM file

C.

16bit, 8kHz, Multiple channel, PCM files

D.

61bit, 8kHz, Single channel, PCM files

A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is wafting In the queue?

A.

Agent Stations

B.

Vectors

C.

Skills

D.

Hunt Groups

Which statement describes the purpose and function of a hunt group?

A.

It Is a group of agents that all have- the ability to answer specific calls.

B.

It Is a group of VDNs that receive calls and pass to a vector.

C.

It is a group of extensions that receive calls to a specific telephone number.

D.

It Is a group of skills that an agent has to manage specific calls.

What are the four mandatory and optional parameters in a Vector Directory Number (VDN) configuration? (Choose four.)

A.

Vector

B.

Measured Format

C.

Agent Login

D.

Skill Preferences

E.

Extension

F.

Hunt Group

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