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CAT-200 CA Technologies CA Service Desk Manager r12 Administrator Exam Free Practice Exam Questions (2025 Updated)

Prepare effectively for your CA Technologies CAT-200 CA Service Desk Manager r12 Administrator Exam certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 40 questions

In certain situations, CA Service Desk Manager needs to be able to evaluate the current and previous values of certain fields. For previous assignee notifications, which previous values are available? (Choose three)

A.

ACTTVE_PREV

B.

INNITIATE_PREV

C.

DERIVED_PREV

D.

PRIORITY_PREV

E.

URGENCY_PREV

On which tab can you find Incidents related to a Problem?

A.

Event Log tab

B.

Knowledge tab

C.

Attachments tab

D.

Attached Incidents tab

A valid value for a stored query Key Performance Indicator (KPI) metric type is:

A.

Max

B.

Sum

C.

Count

D.

Duration

Key Performance Indicator (KPI) results seem unusual. You need to verify that KPIs are working properly. Which command do you run to verify that the KPI daemon is running?

A.

pdm_status

B.

pdmjogstat

C.

pdm_NX.env

D.

pdm key refresh

For the Level 2 Analyst role, which additional My Queue items can you view on the Scoreboard? (Choose two)

A.

My Incidents

B.

My Requests

C.

My Problems

D.

My Change Orders

Which component connects web browsers to the CA Service Desk Object Manager?

A.

domsrvr

B.

Web Engine

C.

Web Screen Painter (WSP)

D.

WSP Schema Designer

Your company is increasingly using wireless routers, and you have been asked to incorporate them in the support data for configuration items (CIs). In which records should you store this new category of hardware?

A.

CI models

B.

CI classes

C.

CI families

D.

CI devices

For the Level 1 Analyst role, where can you view the details of a selected Scoreboard item?

A.

List pane

B.

Knowledge tab

C.

Quick Profile tab

D.

Knowledge Documents folder

When you create configuration items (CIs) for notifications, you distinguish special object contacts from normal ones by using the:

A.

number (#) character

B.

percent (%) character

C.

ampersand (&) character

D.

commercial AT ((ยงยป) character

For the Level 1 Analyst rote, which Scoreboard item shows all unpublished knowledge documents assigned to the Analyst?

A.

Open

B.

Inbox

C.

Incidents

D.

Requests

You are using a classic workflow. To cancel a Change Order, you must:

A.

Set the Change Order status to canceled

B.

Cancel all tasks, then close the Change Order

C.

Complete all tasks, then close the Change Order

D.

Run pdm_extract and pdm_load-r to remove the Change Order

On which items can you use templates to set values? (Choose three)

A.

Log

B.

Task

C.

Incident

D.

Request

E.

Change Order

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Total 40 questions
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