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ITIL Exin ITIL Foundation (V4) Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Exin ITIL ITIL Foundation (V4) certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 503 questions

Which is a purpose of the ‘relationship management’ practice?

A.

To systematically observe services and service components

B.

To protect the information needed by the organization to conduct its business

C.

To be the entry point and single point of contact for the service provider with all of its users

D.

To identify, analyze, monitor, and continually improve links with stakeholders

A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?

A.

Problem

B.

Incident

C.

Event

D.

Known error

Which value chain activity ensures that ongoing service activity meets user expectations?

A.

Plan

B.

Engage

C.

Obtain/build

D.

Deliver and support

What term is used to describe the functionality of a service?

A.

Output

B.

Outcome

C.

Utility

D.

Warranty

Which practice recommends that organizations develop competencies »n techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

A.

Incident management

B.

Continual improvement

C.

Service request management

D.

Change enablement

Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A.

Incident management

B.

Service request management

C.

Monitoring and event management

D.

Change enablement

Which statement about the ‘incident management’ practice is CORRECT?

A.

It identifies the cause of major incidents.

B.

It authorizes changes to resolve incidents.

C.

It maintains detailed procedures for diagnosing incidents.

D.

It resolves the highest impact incidents first.

What should be considered as part of the 'partners and suppliers' dimension?

A.

The level of integration and formality involved in the relationships between organizations

B.

The activities, workflows, controls and procedures needed to achieve the agreed objectives

C.

The information created, managed and used in the course of service provision and consumption

D.

The required skills and competencies of teams and individual members of the organization

Which statement about the ‘continual improvement model’ is CORRECT?

A.

Organizations should work through the steps of the model in the sequence in which they are presented

B.

The flow of the model helps organizations to link improvements to its goals

C.

The model is applicable to only certain parts of the service value system

D.

Organizations should use an additional model or method to link improvements to customer value

Which BEST describes the purpose of the 'improve' value chain activity?

A.

To organize a major improvement initiative into several smaller initiatives

B.

To make new and improved services and features available for use

C.

To ensure a shared understanding of the vision and improvement direction for all products and services

D.

To continually improve all products and services across all value chain activities

Which statement about service offerings is CORRECT?

A.

The same product can be used as a basis for more than one service offering

B.

Service offerings include the transfer of goods from the consumer to the prowler

C.

Service offerings describe how providers and consumers cooperate to co-create value

D.

Each service should be described to consumers as a single service offering

Which Practice includes management of workarounds and known errors?

A.

Monitoring and event management

B.

Service configuration management

C.

Problem management

D.

Incident management

What is the definition of warranty?

A.

A means of identifying events that could cause harm or loss

B.

A means of determining whether a service is fit for purpose

C.

A means of identifying a result for a stakeholder

D.

A means of determining whether a service is fit for use

Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

A.

Monitoring and event management

B.

Incident management

C.

Service level management

D.

IT asset management

Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?

A.

Incident management

B.

Service level management

C.

Problem management

D.

Service request management

Which is a use of the change schedule?

A.

Assigning resources to changes

B.

Deciding the approval authority for changes

C.

Automating the change process

D.

Creating change models

Identify the missing word in the following sentence.

A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.

A.

Requirements

B.

Resources

C.

Suppliers

D.

products

Which dimension of service management considers the workflows and controls needed to deliver services?

A.

Organization and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Identify the missing word in the following sentence.

A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without

the customer having to manage specific [?] and risks.

A.

information

B.

utility

C.

warranty

D.

costs

How should an organization adopt continual improvement methods?

A.

Use a new method for each improvement the organization handles

B.

Select a few key methods for the types of improvement that the organization handles

C.

Build the capability to use as many improvement methods as possible

D.

Select a single method for all improvements that the organization handles

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Total 503 questions
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