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SIAMF Exin EXIN BCS Service Integration and Management Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Exin SIAMF EXIN BCS Service Integration and Management certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 40 questions

What is an objective of the Discovery and Strategy stage of the SIAM roadmap?

A.

appoint the service integrator and provider

B.

establish a governance framework

C.

manage day to day service delivery

D.

manage processes, teams, and tools

The development of an integrated process model is a critical part in the success of a SIAM implementation.

What approach should a service provider take whendeveloping their process model for the SIAM implementation?

A.

adapt and augment their own processes

B.

use existing processes

C.

use the customer organization’s processes

D.

use the service integrator’s processes

When an incident occurs,what approach should a service provider adopt in order to overcome the challenges of cross-functional teams?

A.

argue first, fix later

B.

fix first, argue later

C.

Ishikawa approach

D.

Root-cause analysis

Within SIAM, what does not support effective management of cross-functional teams?

A.

clear goals and objectives

B.

knowledge, data and information

C.

roles and responsibilities

D.

world class toolset

What is an activity of the Plan and Build stage of the SIAM roadmap?

A.

appoint service providers

B.

define the strategic objectives

C.

performance management and improvement

D.

selecting the implementation approach

What is the focus of the customer organization layer?

A.

delivery

B.

integration

C.

operation

D.

strategy

An important DevOps concept is the incremental of new functionality, followed by user feedback before the next increment.

In a SIAM ecosystem, what should be put in place specifically to support this DevOps concept?

A.

automated test suites for the end-to-end service

B.

integrated change advisory board

C.

removal of waste from the process

D.

trust the service providers and empower them to deliver their services without interference

A service provider wants to deploy a change that will affect the end-to-end service.

Who is responsiblefor confirming that the change has been evaluated for risk?

A.

change management forum

B.

integrated change advisory board

C.

service owner

D.

service provider

Which process manages escalations regarding the performance of a service provider?

A.

business relationship management

B.

incident management

C.

service level management

D.

supplier management

What is the objective of the Implement stage of the SIAM roadmap?

A.

complete the design of the SIAM model, including the services that are in scope

B.

define the strategy and outline the model for SIAMand the services in scope

C.

manage day to day service delivery, processes, teams and tools

D.

manage the transition of the previous ecosystem from the current state to the desired state

In the SIAM structure that uses a leadsupplier as the service integrator, who has the contractual relationship with the external service providers?

A.

customer organization

B.

lead supplier

C.

prime vendor

D.

service integrator

What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?

A.

appoint the service integrator

B.

produce the outline business case

C.

ongoing organizational change management

D.

operate governance structures

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Total 40 questions
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