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GCP-GC-IMP Genesys Cloud Certified Professional - Implementation Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Genesys GCP-GC-IMP Genesys Cloud Certified Professional - Implementation certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 50 questions

When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A.

Yes

B.

No

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A.

Genesys Cloud 1

B.

Genesys Cloud 2

C.

Genesys Cloud 3

D.

Genesys Cloud 4

Which feature is used to share a document of size 1 GB size through chat?

A.

Attach Button

B.

Workspace sharable link

C.

Drag and Drop

D.

Add web links

What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A.

Reset the user’s password.

B.

Rename the user account.

C.

Set the user to Inactive for 30 days, then delete the user account.

D.

Create a role for former users and add the user to that role.

When creating an external trunk, what protocol(s) can be selected? (Choose three.)

A.

The default protocol

B.

TCP

C.

TLS

D.

SIP

E.

UDP

Which of the following statements are true? (Choose two.)

A.

You can view both protocol and media capture logs.

B.

You cannot view either type of log file.

C.

You can view protocol capture logs but not media capture logs.

D.

Media capture logs can be read only with the support of customer care.

What are two methods for creating a conference call in Genesys Cloud?

A.

With multiple active calls, click and drag an unselected call onto the previously selected call details.

B.

Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

C.

Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

D.

Have all attendees call you. When all calls are active, click the Start Conference button.

What type of trunk would you configure to connect to AudioCodes phones?

A.

WebRTC phone trunk

B.

Phone trunk

C.

External trunk

D.

Network interface trunk

You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A.

Activity

B.

Chat Icon

C.

Documents

D.

Admin

How many types of groups are there by default?

A.

5

B.

3

C.

4

D.

2

Select the Access level permission types for workspace membership. (Choose three.)

A.

Full Access

B.

Partial

C.

Read Only

D.

Write Only

E.

Contributor

F.

Collaborator

All of the following are steps that must be completed to configure an Edge appliance. EXCEPT.

A.

Create a Site

B.

Assign the Edge to a Site

C.

Configure a trunk

D.

Create an Edge Group

E.

Associate the network interface

F.

Authenticate the Edge

G.

Configure the Edge Connectors

Which statements are true regarding the role of Designated Contacts? (Choose three.)

A.

Designated Contacts provide the first level of support for their organization.

B.

Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

C.

Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

D.

Designated Contacts are the only people within an organization with access to the Resource Center.

E.

Designated Contacts are the only people within the organization who may contact and work with support.

When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A.

It should be connected to a different network segment that has access to your company intranet.

B.

It should be connected to a network segment that has outbound access to the public Internet.

C.

It should be connected to the same network segment that the Bridge server is on.

What type of trunk would you create to connect to an AudioCodes Mediant gateway?

A.

External trunk

B.

Network interface trunk

C.

WebRTC phone trunk

D.

SIP phone trunk

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Total 50 questions
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