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GCP-GC-REP Genesys Cloud Certified Professional - Reporting and Analytics Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Genesys GCP-GC-REP Genesys Cloud Certified Professional - Reporting and Analytics certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 35 questions

What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

A.

AHT

B.

ASA

C.

ACW

D.

ATT

Your customizations in the interaction view remain in effect even if you leave and return to the view.

A.

True

B.

False

Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

A.

Agents

B.

Queues Activity

C.

Skills Performance

D.

Interactions

Which definition matches the performance and activity views for Queues?

A.

Used to monitor real-time contact center metrics.

B.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

D.

Used to view historical data only.

E.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Select the possible factors which increase the report runtime and failures. (Choose two.)

A.

Adjust report parameters so that report includes fewer agents, queues, and interactions.

B.

Run reports during peak hours.

C.

Review and ensure the usage of scheduled reports.

D.

Ask every team member to run and save a copy of the report.

Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?

A.

Reports> Report Editor> Report Generation Time> Schedule

B.

Reports> Report Editor> Report Generation Time> Now

C.

Reports> Report Editor> Report Generation Time> Schedule Properties

D.

Reports> Report Editor> Report Generation Time> Recurrence

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

A.

Agent Metrics Report

B.

Agent Activity Summary Report

C.

Agent Login-Logout Details Report

D.

Agent Quality Details Report

What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?

A.

Available

B.

Busy

C.

Away

D.

Break

Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?

A.

Agents Wrap-Up Interval Detail

B.

Agents Schedule Detail

C.

Agents Wrap-Up Detail

D.

Agents Interactions Detail

What will happen if too many reports run at the same time?

A.

Reports run successfully

B.

Reports will fail to run

C.

Partial Reports will run

Genesys GCP-GC-REP Premium Access     Download Demo    
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Total 35 questions
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