GCX-ARC Genesys Cloud CX: Architect Certification Free Practice Exam Questions (2025 Updated)
Prepare effectively for your Genesys GCX-ARC Genesys Cloud CX: Architect Certification certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.
Which of the Performance views shows real-time data with historical metrics to give you both short term and
long-term views?
The FindSkill() function is not case sensitive when performing a search.
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
Select the types of scheduling available in Genesys Cloud. (Choose two.)
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
When creating a schedule, which of these frequency types are available for the Repeating event feature? (Choose four.)
Architect supplies a built-in _______________ flow.
What is the maximum prompt file size you can upload?
Which definition matches the After Call Work option Optional?
Select all the sections available to configure the global settings for a newly created flow. (Choose five.)
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)
Which speech recognition feature is enabled by default for new Inbound call flows?
Which variable’s value indicates whether the flow is running in debug mode?
You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)
