HP2-I47 HP Selling HP PS Lifecycle Services 2023 Free Practice Exam Questions (2025 Updated)

The correct answer is C. They are attached to hardware by the device serial number and sold as a transactional upfront payment.

HP Care Pack Services are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.

HP Care Pack Services are sold as a transactional upfront payment, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service. Customers can check the status and coverage of their HP Care Pack Services online by entering their device serial number12.

If you want to learn more about HP Care Pack Services, you can visit the HP website1 or contact an HP representative for more details or assistance. You can also use the HP Care Pack Finder tool on the HP website3 to find the right HP Care Pack for your device.

1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack - PC Repair, Extended Warranty & Support 3: HP Care Pack Central

The optimal time to engage with a customer regarding renewal of an HP Care Pack is A. A minimum of six months before the existing Care Pack Services expire in order to complete the sales process.

HP Care Pack Services are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.

However, HP Care Pack Services are only available for devices that are in good working condition at the time of purchase or renewal. Therefore, customers must renew their HP Care Pack Services before they expire to avoid any gaps in coverage or service delivery12.

The sales process for renewing an HP Care Pack can take several weeks or months, depending on the customer’s needs, preferences, and budget. It may involve activities such as assessing the customer’s current and future device requirements, identifying the best HP Care Pack options for their devices, negotiating the terms and conditions of the renewal contract, and registering the renewed HP Care Pack Services3.

Therefore, it is advisable to engage with the customer regarding renewal of an HP Care Pack at least six months before the existing Care Pack Services expire. This can help ensure a smooth and timely renewal process and avoid any service interruptions or issues3.

If you want to help the customer renew their HP Care Pack Services, you can use the HP Care Pack Finder tool on the HP website4 or contact an HP representative for more details or assistance.

1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack - PC Repair, Extended Warranty & Support 3: [HP Care Pack Renewal] 4: HP Care Pack Central

The best way to respond to this IT manager is C. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.

HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2.

By purchasing and registering HP Active Care, the IT manager can benefit from proactive alerts about device issues, such as hard drive or battery failures, and create a service case with HP Customer Support. This can help them minimize downtime, avoid productivity-draining disruptions, and extend device life1.

If the IT manager is interested in learning more about HP Active Care, you can direct them to the HP website1 or contact an HP representative for more details. You can also show them a short video about the benefits of HP Active Care for IT admins and end users3.

The HP Lifecycle Services that Partners can sell but are fulfilled by HP are A. HP Fix Services, C. HP Set Up Services, and F. HP Renew Services. According to the web search results, these services are part of the HP Lifecycle Services portfolio that offer various solutions for device management throughout the device lifecycle123. However, these services are not delivered by the Partners, but by HP experts or authorized service providers123. For example:

HP Fix Services enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field1. These services are fulfilled by HP or its authorized service providers using remote diagnosis and support, accidental damage protection, and multiple response time options for onsite repair or replacement1.

HP Set Up Services offer a range of solutions for device configuration, provisioning, and deployment that can help customers reduce downtime and improve productivity2. These services are fulfilled by HP at the factory or onsite using custom system setting services, imaging and application services, device provisioning services, and installation and data migration services2.

HP Renew Services help customers accelerate their sustainability goals through more responsible computing practices3. These services are fulfilled by HP using carbon neutral computing services, device recovery service, sanitization service, deinstallation service, and recycling service3.

Therefore, these are the HP Lifecycle Services that Partners can sell but are fulfilled by HP.

The important consideration that you should discuss with this customer is D. HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.

HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.

However, HP Care Packs are only available for devices that are in good working condition at the time of purchase. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date. Otherwise, they will not be eligible for HP Care Pack services12.

If you want to help the customer find the right HP Care Pack for their devices, you can use the HP Care Pack Finder tool on the HP website3. You can also contact an HP representative for more details or assistance.

The two benefits that the IT manager should include in the company’s proposed sustainability plan are C. Visibility and control over changing technology will enable the businesses to meet the technology demands of the future and D. A current trend has shown that employees will stay with an environmentally responsible company long-term.

These benefits are supported by the information contained in the web search results:

Visibility and control over changing technology will enable the businesses to meet the technology demands of the future. This benefit is related to the need for IT to adapt to the hybrid work model and provide solutions that can optimize device management, security, performance, and sustainability. For example, one of the web search results states that “HP Manageability Services help IT simplify and improve end user device management and deliver a better employee experience across endpoint devices and applications. They provide multi-vendor, multi-OS device monitoring and management solutions, powered by the HP TechPulse analytics platform” 1. Another result states that “HP Wolf Protect and Trace is a service that helps protect devices from cyberattacks and recover them if they are lost or stolen. It uses HP TechPulse to monitor device security posture, detect threats, and enable remote actions such as lock, wipe, or locate” 2. These examples show how IT can leverage HP solutions to gain visibility and control over changing technology and meet the future needs of the hybrid workforce.

A current trend has shown that employees will stay with an environmentally responsible company long-term. This benefit is related to the positive impact of hybrid work on employee retention and engagement. According to one of the web search results, “more than a dozen peer-reviewed studies have confirmed that employees prefer working for organizations that take environmental sustainability seriously. In fact, according to a recent study conducted by GHD, a global professional services advisory firm, 30% of Americans indicated their employer’s sustainability practices impacted their decision about whether to work for them, and they would consider green credentials when choosing a future employer” 1. Another result states that “recent studies suggest that 61% of employees want to work from home at least three days per week moving forward, and 21% want to work entirely remote” 1. These statistics indicate that employees value working for companies that support their preferences for hybrid work and environmental sustainability.

The best tool that the Partner can use to create a business case for this customer is D. The Value Management Office tool at ecosystems.US.

The Value Management Office (VMO) tool is a web-based platform that helps HP Partners and customers collaborate on the value of HP Lifecycle Services. It allows Partners to create customized proposals based on different scenarios, variables, and assumptions, and show the customer the expected return on investment (ROI), total cost of ownership (TCO), and other value metrics12.

By using the VMO tool, the Partner can benefit from:

Faster and easier proposal creation with pre-built templates, calculators, and data sources12.

Higher win rates and deal sizes with compelling value propositions and differentiation12.

Improved customer satisfaction and loyalty with transparent and interactive value communication12.

If the Partner is interested in learning more about the VMO tool, they can visit the Ecosystems website1 or contact an Ecosystems representative for more details. They can also watch a short video about the VMO tool and how it works3.

1: Ecosystems Revenue Operating System (OS) 2: Ecosystems Software Reviews, Demo & Pricing - 2023 3: The VMO: Ecosystems’ Value Management Office - YouTube

One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.

This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.

If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer’s location1.

If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.

1: Hardware Support Offsite Return Services - hp.com 2: HP Care Pack - PC Repair, Extended Warranty & Support