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Microsoft MB-280 Practice Test Questions Answers

Exam Code: MB-280 (Updated 121 Q&As with Explanation)
Exam Name: Microsoft Dynamics 365 Customer Experience Analyst
Last Update: 17-Aug-2025
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Questions Include:

  • Single Choice: 57 Q&A's
  • Multiple Choice: 17 Q&A's
  • Hotspot: 26 Q&A's
  • Drag Drop: 21 Q&A's

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    MB-280 Questions and Answers

    Question # 1

    The sellers at your organization are keen to adopt generative Al capabilities and use them efficiently.

    They have been editing Contact records directly in Copilot for Sales and have now provided feedback that they would be more productive if they could also edit Account records directly in Copilot for Sales.

    However, the vice president of sales does NOT want the sellers to be able to edit the "Revenue Forecast" field in Copilot for Sales.

    You need to enable these requirements.

    Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.

    Question # 2

    Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

    After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

    You configure forecasts for a clothing manufacturer.

    A salesperson updates an opportunity and wants to refresh the forecast

    You need to show the salesperson how to refresh the forecast.

    Solution: Recalculate the opportunity.

    Does this meet the goal?

    A.

    Yes

    B.

    No

    Question # 3

    A company is using Dynamics 365 Sales to provide quotes to their customers.

    Preferred customers must be granted a separate flat rate discount on specific products, depending on their countries or regions. What should you create?

    A.

    A discount list for Preferred Customers.

    B.

    A sequence command step.

    C.

    A product bundle for each country/region.

    D.

    A price list for the currency of each country/region.

    Question # 4

    DRAG DROP

    Your organization introduced a new loyalty solution that exposes the loyalty profile and related point transactions in an Azure SQL Database.

    You need to ensure the new loyalty data is imported from the Azure SQL Database into Dynamics 365 Customer Insights – Data and refreshed incrementally.

    Which five actions should you perform in sequence within Customer Insights – Data before selecting Save to complete the creation? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.

    Question # 5

    Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

    After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

    A company’s IT department has a .CSV file stored on one of their Shared Documents folders within their Microsoft SharePoint sites. The data from the .CSV file is ingested into Dynamics 365 Customer Insights - Data.

    The file contains a row header and columns of different types, such as quantities and prices. The file also contains some rows with a high proportion of nulls.

    You need to clean and transform the data in Customer Insights - Data to be ready for unification.

    Solution: Transform the first row to be used as headers, and remove any special characters or spaces from header row. Remove rows with missing primary keys and name the query. Select Next and your data is now ready for unification.

    Does this meet the goal?

    A.

    Yes

    B.

    NO

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