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Microsoft MB-280 Practice Test Questions Answers

Exam Code: MB-280 (Updated 134 Q&As with Explanation)
Exam Name: Microsoft Dynamics 365 Customer Experience Analyst
Last Update: 26-Apr-2026
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Questions Include:

  • Single Choice: 61 Q&A's
  • Multiple Choice: 20 Q&A's
  • Hotspot: 28 Q&A's
  • Drag Drop: 25 Q&A's

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    MB-280 Questions and Answers

    Question # 1

    You are a Dynamics 365 Sales administrator. You create a forecast by using the forecast category layout shown in the exhibit:

    Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.

    NOTE: Each correct selection is worth one point.

    Question # 2

    BDM1 logs into the Sales Hub on June 3. 2024. BDM1 opens the assistant from the navigation bar.

    Which two open opportunities will BDM1 see mentioned in the close date coming soon reminder cards? To answer, select the appropriate options in the answer area.

    NOTE: Each correct selection is worth one point.

    Question # 3

    You need to create and start a new customer journey to send " Welcome " emails to new customers.

    Which three actions should you perform in sequence before you publish the journey? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

    Question # 4

    DRAG DROP

    A company uses Dynamics 365 Sales to manage product lines.

    You need to set up the product catalog, including the ability for sellers to apply quantity discounts.

    In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

    NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

    Question # 5

    You are a Dynamics 365 Sales consultant for a food service company. The company caters meals for client companies.

    The company wants to set up a product bundle so that the sales staff does not forget items when they create an opportunity.

    The lunch bundle is created at $200.00. It will include the following.

    You need to explain how the sales staff should manage the product bundle in the opportunity. What should they do for each scenario? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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