77-725 Microsoft Word 2016 Core: Document Creation, Collaboration and Communication (MOS) Free Practice Exam Questions (2025 Updated)
Prepare effectively for your Microsoft 77-725 Microsoft Word 2016 Core: Document Creation, Collaboration and Communication (MOS) certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.
Project 3 of 7: Service
Overview
You are an administrative assistant for Fabrikam, Inc.’s Field Service division. You are preparing the monthly newsletter to be sent out to field service engineers.
Remember that mileage reimbursement claims must be submitted by the 15th of each month. Save the mileage form as a PDF file and email it to your regional supervisor.
Bonuses are Changing
New Depot Return Process
All offices have received the new tracking form for repair depot returns. Complete the following tasks when returning parts for repair:
Complete all fields in the Field Service section of the form.
Remove the top copy and file it in your office.
Securely attach the form to the part.
Package the part for shipment.
Ship to the home office and clearly label the box “For depot return”.
All returns must be shipped to the home office to receive credit. The regional depots will close in two months and will not be accepting return shipments.
Vice President’s Corner
NOTE TO SELF: If the VP doesn’t provide content by Wednesday, delete this section and put in something generic about customer satisfaction.
Quarterly Results
NOTE TO SELF: This is a placeholder charter. Update the chart after the actual results are available on Monday.
Under the “New Depot Return Process” heading, format the five lines of text starting with “Complete all fields...” as a numbered list that has a parenthesis after the number.
Project 2 of 7: Bakery Letter
Overview
As the marketing manager for Liberty’s Delightful Sinful Bakery and Café, you want to inform local businesses that you will now be providing catering services.
December 31, 2018
CATERING SERVICES ARE NOW AVAILABLE
Dear Business Owner:
Liberty’s Delightful Sinful Bakery and Café would like to inform you that beginning next month, we will be providing catering and delivery services in your area. We invite you to look over our lunch catering menu below, and contact us to schedule your next business meeting lunch.
The menu above is a small sample of the options we have available. Liberty’s Delightful Sinful Bakery will impress you with excellent service and great food at an affordable price.
We look forward to hearing from you to cater your next meeting.
Sincerely,
Steve Lasker
Owner
Apply table style Grid Table 4 – Accent 1 to the table in the document.
Project 6 of 7: Recall
Overview
You work in Customer Communications at Northwind Traders. You are preparing a product recall announcement.
We regret any inconvenience that this might cause you. Northwind Traders is dedicated to providing you with reliable, high-quality, and safe products.
The product sticker on the bottom of the dehydrator can determine whether or not your dehydrator is included in the recall. For affected models, there is a slight risk that the product might overheat when used, resulting in a potential burn hazard.
DO NOT RETURN TO YOUR RETAILER. Go to the Northwind traders web site at http://www.northwindtraders.com/ and click on the “Product Recall” banner at the top of the page for return instructions. You will receive a full refund for the dehydrator and we will also ship you a replacement dehydrator.
REMINDER:
Change the line spacing to 1.15 lines for the entire document.
Project 6 of 7: Recall
Overview
You work in Customer Communications at Northwind Traders. You are preparing a product recall announcement.
We regret any inconvenience that this might cause you. Northwind Traders is dedicated to providing you with reliable, high-quality, and safe products.
The product sticker on the bottom of the dehydrator can determine whether or not your dehydrator is included in the recall. For affected models, there is a slight risk that the product might overheat when used, resulting in a potential burn hazard.
DO NOT RETURN TO YOUR RETAILER. Go to the Northwind traders web site at http://www.northwindtraders.com/ and click on the “Product Recall” banner at the top of the page for return instructions. You will receive a full refund for the dehydrator and we will also ship you a replacement dehydrator.
REMINDER:
Copy the text “UNPLUG AND DO NOT USE THIS DEHYDRATOR” and paste it after the text “REMINDER:”. The pasted text should be left-justified and bold.
Project 7 of 7: Coffee
Overview
You are preparing a flyer for use at a commercial foods trade show. You are editing the document in response to client requests.
Move the image containing one coffee cup to just below the title “Fourth Coffee”.
Project 5 of 7: Housekeeping
Overview
You are helping to write training program modules for Contoso Suites. You are editing the second module for housekeeping associates.
Start of Shift
The first thing you should do when you start your shift is check your schedule. The shift supervisor will provide you with a printed schedule listing the rooms for which you are responsible, and a recommended order for cleaning the rooms. Unless an early cleaning is requested by the guest, check-out rooms are given priority so that we can prepare them for the next guests.
Use the inventory checklist attached to your cleaning cart to make sure that your cart is fully stocked before you begin your rounds.
Room Cleaning
When you are ready to clean a room, knock and announce yourself as “Housekeeping.” Give the guest sufficient time to respond (10 to 15 seconds). If the guest does not respond, let yourself into the room and begin cleaning.
Start by cleaning the common room and sleeping areas. It is best to follow consistent steps when cleaning rooms. This will help to prevent you from missing anything. In the common room and sleeping area:
Pick up and dispose of any trash.
Empty trash cans.
If the guest has checked out, replace the sheets on each bed with fresh sheets.
Make the bed.
Leave a “Contoso Special Treat” on each pillow.
Dust all wooden furniture.
Clean the coffee station (if necessary) and restock coffee, cups, and condiment packs.
Vacuum the common room and sleeping areas.
Do not open the courtesy bar. Checking and restocking the courtesy bar is the shift supervisor’s responsibility.
It is important that you give special attention to the restrooms. The most common guest complaint is about restroom cleanliness. We recommend a “top-down” cleaning method for restrooms:
Clean all mirrors.
Clean countertops and sinks.
If damp, wipe down the shower and shower curtain.
If necessary, replace toilet paper.
Replace used towels and wash cloths.
Pick up any trash and empty trash cans.
Sweep the restroom floor and mop if necessary.
Final Check
Make a final check of the room before leaving.
Are the lights turned off?
Are the TV and coffee station turned off?
Is all trash picked up and disposed of?
Is the restroom door closed?
Close the door firmly and make sure that it locks behind you. Text your supervisor with the room number.
End-of-Shift
When you are finished, dispose of all trash in the large receptacles. Drop all sheets, towels, and other lines into the laundry carts. Restock your cart so that it is ready for the next shift.
If you have more than 30 minutes left after you have completed your assigned rooms, contact your supervisor for additional assignments.
Add a Page Break immediately before the heading “Room Cleaning”.
Project 6 of 7: Recall
Overview
You work in Customer Communications at Northwind Traders. You are preparing a product recall announcement.
We regret any inconvenience that this might cause you. Northwind Traders is dedicated to providing you with reliable, high-quality, and safe products.
The product sticker on the bottom of the dehydrator can determine whether or not your dehydrator is included in the recall. For affected models, there is a slight risk that the product might overheat when used, resulting in a potential burn hazard.
DO NOT RETURN TO YOUR RETAILER. Go to the Northwind traders web site at http://www.northwindtraders.com/ and click on the “Product Recall” banner at the top of the page for return instructions. You will receive a full refund for the dehydrator and we will also ship you a replacement dehydrator.
REMINDER:
Add a bookmark named “Return” to the paragraph “DO NOT RETURN… replacement dehydrator.”
Project 5 of 7: Housekeeping
Overview
You are helping to write training program modules for Contoso Suites. You are editing the second module for housekeeping associates.
Start of Shift
The first thing you should do when you start your shift is check your schedule. The shift supervisor will provide you with a printed schedule listing the rooms for which you are responsible, and a recommended order for cleaning the rooms. Unless an early cleaning is requested by the guest, check-out rooms are given priority so that we can prepare them for the next guests.
Use the inventory checklist attached to your cleaning cart to make sure that your cart is fully stocked before you begin your rounds.
Room Cleaning
When you are ready to clean a room, knock and announce yourself as “Housekeeping.” Give the guest sufficient time to respond (10 to 15 seconds). If the guest does not respond, let yourself into the room and begin cleaning.
Start by cleaning the common room and sleeping areas. It is best to follow consistent steps when cleaning rooms. This will help to prevent you from missing anything. In the common room and sleeping area:
Pick up and dispose of any trash.
Empty trash cans.
If the guest has checked out, replace the sheets on each bed with fresh sheets.
Make the bed.
Leave a “Contoso Special Treat” on each pillow.
Dust all wooden furniture.
Clean the coffee station (if necessary) and restock coffee, cups, and condiment packs.
Vacuum the common room and sleeping areas.
Do not open the courtesy bar. Checking and restocking the courtesy bar is the shift supervisor’s responsibility.
It is important that you give special attention to the restrooms. The most common guest complaint is about restroom cleanliness. We recommend a “top-down” cleaning method for restrooms:
Clean all mirrors.
Clean countertops and sinks.
If damp, wipe down the shower and shower curtain.
If necessary, replace toilet paper.
Replace used towels and wash cloths.
Pick up any trash and empty trash cans.
Sweep the restroom floor and mop if necessary.
Final Check
Make a final check of the room before leaving.
Are the lights turned off?
Are the TV and coffee station turned off?
Is all trash picked up and disposed of?
Is the restroom door closed?
Close the door firmly and make sure that it locks behind you. Text your supervisor with the room number.
End-of-Shift
When you are finished, dispose of all trash in the large receptacles. Drop all sheets, towels, and other lines into the laundry carts. Restock your cart so that it is ready for the next shift.
If you have more than 30 minutes left after you have completed your assigned rooms, contact your supervisor for additional assignments.
Change the bulleted list to Picture bullets based on Check.jpg in the Pictures folder.
Project 7 of 7: Coffee
Overview
You are preparing a flyer for use at a commercial foods trade show. You are editing the document in response to client requests.
Add the contents of the file contact.docx in the Documents folder below the horizontal line near the middle of the page.
Project 2 of 7: Bakery Letter
Overview
As the marketing manager for Liberty’s Delightful Sinful Bakery and Café, you want to inform local businesses that you will now be providing catering services.
December 31, 2018
CATERING SERVICES ARE NOW AVAILABLE
Dear Business Owner:
Liberty’s Delightful Sinful Bakery and Café would like to inform you that beginning next month, we will be providing catering and delivery services in your area. We invite you to look over our lunch catering menu below, and contact us to schedule your next business meeting lunch.
The menu above is a small sample of the options we have available. Liberty’s Delightful Sinful Bakery will impress you with excellent service and great food at an affordable price.
We look forward to hearing from you to cater your next meeting.
Sincerely,
Steve Lasker
Owner
Remove all personal information from the document.
