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ISO-IEC-20000-Foundation PECB ISO/IEC 20000 Foundation Exam Free Practice Exam Questions (2025 Updated)

Prepare effectively for your PECB ISO-IEC-20000-Foundation ISO/IEC 20000 Foundation Exam certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 53 questions

Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?

A.

Technical, information, and financial

B.

Technical, work areas, and service desk

C.

Financial, suppliers, and service desk

D.

Information, suppliers, and work areas

What process, other than business relationship management, reviews service performance with the customer?

A.

Service Level management

B.

Budgeting and accounting for services

C.

Service Reporting

D.

Service availability management

Which is a requirement of incident management for a Major Incident?

A.

Responsibility shall be assigned for managing a major incident

B.

Opportunities for improvement shall be identified before the incident is resolved

C.

The root cause of a major incident shall be recorded at the time the incident record is created

D.

The customer shall be responsible for the definition of a Major Incident

Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?

A.

Internal audit

B.

Recertificat ion audit

C.

Surveillance audit

D.

Gap analysis audit

To establish the objectives, processes, and procedures necessary to deliver results, that are in accordance with customer requirements and the organization's policies, IT service management must be planned. What must always be included in the service management plan?

A.

The interfaces between the business processes

B.

The technology to support the service management system

C.

The service continuity procedures

D.

The procedure for dealing with emergency releases

What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

A.

To ensure that supplier processes and procedures are defined

B.

To ensure that contracts with external suppliers are accessed for alignment against SLAs ofcustomers

C.

To ensure that subcontracted suppliers meet contractual requirements in all circumstances

D.

To ensure that a process exists for the procurement of suppliers

How many years is an ISO/IEC 20000-1 certificate valid for the Certification scheme?

A.

One

B.

Two

C.

Three

D.

Five

Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?

A.

The competencies required for service management roles shall be determined

B.

All service management personnel shall be aware of their contribution to service management objectives

C.

Appropriate service management staff training records shall be maintained

D.

All service management staf shall be qualified to at least ITIL® Foundation level

What is the relationship between ITIL® and ISO/IEC 20000?

A.

They are aligned

B.

Both use the same Plan-Do-Check-Act methodology

C.

ISO/IEC 20000 is based on ITIL

D.

They have similar management systems

Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

A.

Top management

B.

A consultancy organization

C.

Any process owner

D.

The Registered Certification Body

Why would organization adopt ISO/TEC 20000?

A.

To certify their products

B.

To certify their services

C.

To review the Service Management System (SMS)

D.

To confirm that all ITIL guidelines have been implemented

Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?

A.

The external supplier

B.

The service provider's business relationship manager

C.

The service provider's contract manager

D.

The sub-contracted supplier

How are ISO/IEC 20000 Parts 1, 2, and 3 used?

A.

Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way

B.

Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider

C.

A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3

D.

It is mandatory for a service provider to conform to all parts of the standard

To which other process is service design and transition most related?

A.

Continual improvement

B.

Change management

C.

Incident management

D.

Asset management

What is an example of a requirement for the service management objectives?

A.

They should be shared with the customers

B.

They should be left unchanged, even if services change

C.

They should be consistent with the service management policy

D.

They should be easy to realize

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Total 53 questions
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