Certinia PSA-Sysadmin Practice Test Questions Answers

Understanding the FF Navigation Component

TheFF Navigationcomponent provides a tailored navigation experience for users.

It can becustomized based on business units (teams)to show different navigation options.

Option 1: Clone the Page for Each Team (Correct - Option B)

Step 1:Navigate toLightning App Builder.

Step 2:Clone the existingService Delivery Workspacepage.

Step 3:Modify theFF Navigationcomponent in each cloned page to fit the respective team’s needs.

Step 4:Assigndifferent pages to different teamsusingLightning Page Assignments.

Option 2: Use Component Visibility Rules (Correct - Option C)

Step 1:OpenLightning App Builder.

Step 2:Addtwo instances of the "FF Navigation"component to theService Delivery Workspacepage.

Step 3:Configurecomponent visibility rulesbased onUser Profile, Role, or Business Unit.

Step 4:Save and activate the page.

Incorrect Option (A: Hide Navigation Sections)

The "Hide Navigation Sections" setting does not support team-based navigation customization.

Instead,cloning pagesor usingvisibility rulesis the correct approach.

PSA Sys Admin Essentials Student Guide Fall 20 (2).pdf, Pages 78-80​.

References:

To delete Actuals, Billing, and EVAs app logs, follow these steps:

Navigate to PSA Administration:

Click onApp Launcherin Salesforce.

Search for and selectPSA Administration.

Locate the App Log Cleanup Job:

Go toPSA Batch Processes.

Look forApp Log Cleanup Job.

Execute the Cleanup Job:

Click onRun Nowto initiate the job.

This will delete old app logs related toActuals, Billing, and EVAs.

Schedule Automatic Cleanup (Optional):

If frequent cleanup is required, schedule theApp Log Cleanup Jobto run periodically.

PSA System Administration Guide

Certinia PSA Data Dictionary and Administration Guide

References:

To update theMilestones related liston the Project page with the most useful fields:

Go to Setup→ Object Manager.

Find and open the "Project" object.

Navigate to Page Layoutsand select the active layout.

Scroll to the "Milestones" related list.

Modify the fields displayed(e.g., Target Date, Amount, Status, etc.).

Save the changes and refresh the page.

Option B (Updating the Milestone Page Layout instead of Project Page Layout)is incorrect because the Milestone object does not control related lists on the Project page.

Option C (Updating the Project Field Set on the Milestone object)is incorrect because field sets control default field visibility, not related lists.

Thus, the correct answer isA.

References:

PSA Sys Admin Essentials Student Guide Fall 20

Understanding Resource Request Permissions in PSA:

ASales Associatemust have the appropriatePermission Controlto create aResource Request.

TheResource Request Entry checkboxin Permission Control allows access​.

Options Analysis:

Option A:"Assign the Resource Request Entry Permission Set."❌Incorrect. There isno specific permission setfor Resource Request Entry.

Option B:"Create a Permission Control record and select the Resource Request Entry checkbox."✅Correct! Permission Control records managespecific functional access, including Resource Request Entry.

Option C:"Ensure the Resource Request Entry checkbox is selected on the User."❌Incorrect. TheUser record does not contain this setting; it is part ofPermission Controls.

Steps to Grant Resource Request Entry Permission:

Navigate toPSA - Admin App.

Click onPermission Controls.

Create anew Permission Controlfor the Sales Associate.

EnableResource Request Entry.

Save and verify by attempting to create aResource Request.

References:

PSA Sys Admin Essentials Student Guide​.

To change the default scheduling strategy used when creating an assignment on a project:

Navigate to Configuration Options:

Go toApp Launcherin Salesforce.

Search for and openPSA Administration.

LocateConfiguration Options.

Find the Scheduling Configuration Group:

Look for the configuration group related toScheduling.

Open theConfiguration Value recordfor Scheduling.

Adjust the Default Scheduling Strategy:

Modify theDefault Scheduling Strategyto the new preferred value.

Save changes.

Test the Configuration:

Create a new Assignment on a Project.

Verify that the newdefault scheduling strategyis applied.

PSA System Administration Guide

Certinia PSA Data Dictionary and Configuration Guide

References: