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PEGAPCDC85V1 Pegasystems Pega Certified Decisioning Consultant (PCDC) version 8.5 Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Pegasystems PEGAPCDC85V1 Pega Certified Decisioning Consultant (PCDC) version 8.5 certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 60 questions

U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.

What must you do to ensure that this action is not selected for any customers?

A.

Set the action availability to Always

B.

Set the action availability to Never

C.

Set the action availability to Within a defined time period

D.

Set the action availability to Template

As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.

Which three business issues do you recommend? (Choose Three)

A.

Collections

B.

Service

C.

Retention

D.

Resource Planning

E.

Accounting

U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.

Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.

A.

Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.

B.

Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.

C.

Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.

D.

Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.

The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub™ on its website to promote new offers to each customer.

Place the events in the sequential order.

The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.

Which option allows you to implement the business requirement?

A.

Volume constraints

B.

Customer contact limits

C.

Suitability rules

D.

Suppression policies

To access a property from an unconnected component, you use the____________.

A.

dot-property value directly

B.

property value

C.

component-dot-property construct

D.

customer-dot-property construct

The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.

The details of the shoes are provided in the following table:

According to the decision strategy, what is the output of component in the blank space highlighted in red?

A.

Nike, Adidas, Puma, Reebok

B.

Reebok, Puma, Adidas, Nike

C.

Reebok

D.

Nike

Myco, a telecom company, has recently implemented Pega Customer Decision Hub™. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.

What artifact do you configure to translate the traditional segments used to identify the target audience?

A.

Engagement policies and Arbitration

B.

Contact policies

C.

Segmentation

D.

Audience

In the Answer Area, select the correct engagement policy for each condition.

MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.

You have decided to use volume constraint to limit the number of actions in a batch. To meet the business requirement, what Reset Interval setting do you select?

A.

When accessed

B.

Manual

C.

Daily

D.

Reset Interval does not matter for this scenario

U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card.

As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?

A.

Increase the starting propensity of the Platinum Plus card.

B.

Increase the context weight of the Platinum Plus card.

C.

Increase the action value of the Platinum Plus card.

D.

Increase the business weight of the Platinum Plus card.

U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.

Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.

What is the most efficient way to meet this requirement?

A.

Add a new Send shape in all the action flows.

B.

Set up a secondary schedule.

C.

Bypass action flow processing.

D.

Update the Send shape with Finalization.

U+ Bank has recently started using Pega Customer Decision Hub™ to display the first credit card offer, the Standard card, to every customer who logs in to their website.

Which three tasks do you need to perform to implement this requirement? (Choose Three)

A.

Set up business structure to Sales/CreditCards

B.

Define customer engagement polices

C.

Create and configure the real-time container

D.

Create the action and its web treatment

E.

Define customer contact policies

In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?

A.

None, properties are available

B.

Set Property

C.

Data Import

D.

Proposition Data

U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.

Which two valid actions do you create? (Choose Two)

A.

Credit card status

B.

No annual fee credit card

C.

1% cash back credit card

D.

Credit card number

To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.

A.

'' .''

B.

"Customer."

C.

"Data."

D.

No prefix. Use directly the property name.

To which types of decisions can Pega Customer Decision Hub™ be applied?

A.

Determining how to retain a customer

B.

Determining why response rates for a campaign in one region are below average

C.

Determining how to optimize the product portfolio to increase market share

D.

Determining the cause of a customer's problem

MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.

What do you need to configure in the Next-Best-Action Designer to implement this requirement?

A.

Applicability rules

B.

Audience

C.

Prioritization formula

D.

Customer segment

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Total 60 questions
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