CASM PeopleCert Certified Agile Service ManagerV2.1 Free Practice Exam Questions (2025 Updated)

The Agile Service Manager primarily serves the team byremoving impedimentsthat block progress and ensuring smooth delivery. Let’s assess the options:

A.Incorrect. While customer focus is important, this responsibility lies with the Product Owner or similar roles, not primarily the Agile Service Manager.

B.Incorrect. Writing user stories is a responsibility of the Product Owner or team members, not the Agile Service Manager.

C.Correct.The Agile Service Manager supports the team by identifying and eliminating obstacles to ensure their progress and efficiency.

D.Incorrect. While some aspects are relevant, only C accurately reflects the primary role of an Agile Service Manager.

References:

Scrum Guide 2020: Role of the Scrum Master in removing impediments.

Amicroprocessis a smaller, distinct activity within a larger process that can be managed independently. It contributes to the overall process’s goals but operates autonomously.

A.Incorrect. This describes a broader process, not a microprocess.

B.Correct. A microprocess is an independently manageable activity that can be defined, designed, and implemented without requiring extensive integration.

C.Incorrect. This describes a value stream, not a microprocess.

D.Incorrect. This describes an IT service process, not a microprocess.

References:

Agile and ITIL materials on service processes and their subdivisions.

ThePractice Backlogserves as the single source of truth for requirements within a service management practice, similar to how a Product Backlog functions in Scrum.

A.Incorrect. This describes a Sprint Backlog, not the Practice Backlog.

B.Correct.The Practice Backlog acts as the comprehensive repository for requirements specific to a practice.

C.Incorrect. While the Practice Backlog informs the roadmap, it is not a detailed project plan.

D.Incorrect. Only B accurately reflects the nature of a Practice Backlog.

References:

ITIL 4 and Agile Service Management: Practice Backlog as a requirements repository.

In Agile and DevOps,toilrefers tomanual, repetitive work that adds no lasting valueto the product or service, consuming time and effort that could be better spent on high-value activities.

A.Incorrect. Toil is not necessarily complex; it is often simple but repetitive.

B.Incorrect. Toil may or may not take a long time; its defining trait is the lack of enduring value.

C.Correct.This definition captures toil’s repetitive, manual nature and its inability to create value.

D.Incorrect. While toil can be exhausting, this description doesn’t encompass its lack of value.

References:

Site Reliability Engineering (SRE) by Google: Toil definition and its impact.

Agile principles: Focus on value-added activities.

Practice Backlog Refinement involves continuous improvement of the backlog to ensure it is actionable and aligns with team goals.

A.Correct. Refinement involves adding detail to user stories to make them ready for implementation.

B.Correct. During refinement, outdated or irrelevant user stories are removed to maintain backlog clarity.

C.Correct. Refinement helps prioritize and prepare user stories for inclusion in the next Sprint.

D.Correct.All of these actions are part of the refinement process.

References:

Scrum Guide 2020: Backlog Refinement process.

Agile Process Improvement focuses on delivering value through iterative enhancements, aligning practices with Agile principles, and eliminating waste. While reviews are part of improvement, the act ofconducting regular reviewsis not an overarching goal.

A.Correct.Regular reviews are a practice, not a primary goal of Agile Process Improvement.

B.Incorrect. Eliminating waste is central to Agile Process Improvement, aligning with Lean principles.

C.Incorrect. Ensuring alignment across practices is vital for cohesive delivery.

D.Incorrect. Maintaining relevancy and value creation is a key Agile goal.

References:

ITIL 4: Process improvement goals in Agile Service Management.

TheProcess Startup(or Daily Scrum equivalent in service management) is a quick status meeting to align the team’s efforts and inspect progress.

A.Incorrect. Attendance may involve stakeholders or others, depending on the context.

B.Incorrect. The inspection of progress toward the Sprint Goal is a characteristic of the Sprint Review, not the Process Startup.

C.Correct.The Process Startup functions as a status meeting to synchronize team activities.

D.Incorrect. Not all options are correct.

References:

Scrum Guide 2020: Daily Scrum principles.

AMicroprocess Architectureis a structured framework of interrelated microprocesses designed to improve the efficiency and effectiveness of service management processes.

A.Correct.This definition captures the purpose and functionality of a microprocess architecture in service management.

B.Incorrect. While integration is part of a microprocess architecture, the emphasis is on interrelation and service management effectiveness.

C.Incorrect. Although it mentions structure and value, it does not emphasize the interconnected nature of the microprocesses.

D.Incorrect. Microprocess architectures are not exclusive to Scrum but are broader in scope.

References:

ITIL 4: Microprocess modularity and architecture principles.

AMinimum Viable Process (MVP)is the smallest functional version of a process that delivers enough value for initial use while allowing for iterative refinement.

A.Incorrect. "Minimum Value Process" is not a recognized term in Agile.

B.Correct.The MVP concept aligns with Agile principles, focusing on delivering value early while enabling incremental improvements.

C.Incorrect. A Beta Release applies to software products rather than processes.

D.Incorrect. A Proof of Concept demonstrates feasibility but does not necessarily deliver usable value.

References:

Lean Startup by Eric Ries: MVP concept.

Agile principles: Iterative delivery and customer feedback.

In Scrum and Agile practices, the decision to release an increment typically lies with theProduct Owner (or Agile Practice Owner in service contexts)because they are responsible for maximizing the value of the product and ensuring alignment with business needs.

A.Incorrect. While the team delivers the increment, the release decision is outside their authority.

B.Correct.The Agile Practice Owner is accountable for ensuring that a release aligns with business goals and customer needs.

C.Incorrect. The Agile Service Manager focuses on process facilitation, not increment releases.

D.Incorrect. The team supports increment development, but the release decision remains with the Agile Practice Owner.

References:

Scrum Guide 2020: Role of the Product Owner in release decisions.

AnEpicis a larger work item that is broken down into smaller, related user stories. It is not directly tied to Sprint requirements.

A.Incorrect. An Epic is not a single user story; it encompasses multiple related user stories.

B.Correct.Epics represent a grouping of related user stories that contribute to a larger feature or objective.

C.Incorrect. Epics are not necessarily scoped to a single Sprint; they may span multipleSprints.

D.Incorrect. While related stories are correct, the reference to Sprint requirements is inaccurate.

References:

Agile Glossary: Definition of Epics.