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Community-Cloud-Consultant Salesforce Certified Community Cloud Consultant (SP25) Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Salesforce Community-Cloud-Consultant Salesforce Certified Community Cloud Consultant (SP25) certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

When architecting a community strategy it is important toconsider portal role count limitations. What is the maximum number of portal roles that can existing in an organization?

A.

10,000

B.

2,500

C.

1,000

D.

4,000

E.

5,000

Universal Containers uses Community to grant customers secure access to their accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers needs to grant a subset of their customers, known as affiliates, access to other customer Accounts. How should a Salesforce Admin fulfill these requirements?

A.

Leverage the Account team to grant affiliates access to the Account.

B.

Use Apex without sharing to control affiliates' access to the Account.

C.

Create a public group for affiliates and grant Account access using sharing rules.

D.

Add a Sharing Set on the Account associated to the Affiliate profile.

Universal Containers wants to build a Community for all their employees. Currently, some oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable access to the Community for the users who are currentlyNOT Salesforce users?

A.

Create the users as contacts and enable them as Community users.

B.

Allow the users to self -register to the Community.

C.

Create the users in Salesforce and add their profile to the Community.

D.

Add the users to the Community asmembers.

Dartboard Manufacturing International are ready to add their distribution partners to their existing Community. What steps would anAdministration take to do this?

A.

Navigate to the Contact Record and Enable the Contact as a Community User

B.

Add the Member Profile to the Community then Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users

C.

Add the Member Profile to the Community

D.

Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users

Northern Trail Outfitters is launching a Community using the Customer Service (Napili) Template. They need to add gamification to their website. The following requirements must be met:

- Use the Standard Component on the home page.

- Logged-in users should be able to see their rank.

- Show the top five Community users in the leaderboard.

Which three steps should a Salesforce Admin take to fulfill these requirements? 

Choose 3 answers.

A.

Select the Show User Rank checkbox for the component in the property editor.

B.

Enable setup and display of the Reputation Levels option and configure Reputation in Community Management.

C.

Set the number of users to 5 in the property editor for the component.

D.

Drag the Reputation Leaderboard Component to the Community page inCommunity Management. 

E.

Drag the Reputation Leaderboard Component to the Community page in Site.com.

Universal Containers is launching a Community to provide a self-help Channel to theircustomers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a SalesforceAdmin use for the partner users?

A.

Partner Community Plus License

B.

Service Cloud License

C.

Support Community License

D.

Customer Community Plus License

Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices. TheSalesforce Admin has validated the following on the Community user profile: • Users Profile has Read Access on the Invoice Object • Users Profile has a tab visible for Invoice Object. What should the Salesforce Admin do to troubleshoot this issue?

A.

Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and 'Object Type: Invoices.'

B.

Verify that the Navigation Menu in Community Management has 'Type: Salesforce Object' and 'Object Type: Invoices.'

C.

Verify that the Invoices tab is under the Selected tab in Community Management

D.

Verify that the Invoices tab is under the Selected tab in Community Settings Setup

Northern Trail Outfitters wants to launch their Community withthe following requirements:• Enable ions• Use Reputation for gamification• View the Trending Articles• Optimized for mobile. Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? Choose 2 answers

A.

Use Reputation for gamification

B.

View the Trending Articles

C.

Enable ions

D.

Optimized for mobile

Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?

A.

Usethe Case object with compact layout, return five records, and use the 'My Cases' list view

B.

Use the Case object with full layout, return five records, and use the 'My Cases' list view

C.

Use the 'My Cases' list view with compact layout, return five records, and disable public access

D.

Use the Case object, return five records, use the 'My Cases' list view, and disable public access

Universal Containers is launching a Community with the followingrequirements:

- Branding requirement is limited to logo and font.

- Configurable Navigation with the option to navigate to custom objects and records.

- Access to articles is limited per Date Category Visibility. 

Which template should the Salesforce Admin use to build this Community that will natively support these capabilities?

A.

Kokua

B.

Koa

C.

Customer Service (Napili)

D.

Aloha

Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. Howshould the Salesforce Admin address this issue?

A.

Create a new Case page in Community Builder and include required fields.

B.

Create a Global Action and update the layout to include required fields.

C.

Create a record type for Guest users and associate to the Case page layout.

D.

Create a custom case page for Guest users and add required fields.

Company X has created a community andwishes to change the branding to match their website. Which 3 actions could they take.

A.

Import the company logo and a custom color palette will be generated

B.

Use custom CSS

C.

Link to an external website and the CSS will be automatically generated

D.

Use HEX values within the color swatch

Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references. What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer

A.

Create separate articles without these custom fields for the Customer channel and include in the Community

B.

Update the customer profile by removing access to these custom fields on all article types

C.

Override the article detail page with a custom Visualforce page and hide these custom fields for customers

D.

Modify the article detail page with custom Lightning Components that hide these custom fields

Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers

A.

Create a custom Lightning component for Reputation and add it to the homepage

B.

Configure Reputation points and levels in the Community Management console

C.

Enable Reputation in the Community

D.

Add the Reputation Leaderboard component to a page in the Community

E.

Add a Visualforce Reputation Leaderboard component

Universal Containers has a multi -layered distributionstructure. The Main Distributors in each geography work with Regional Distributors to sell and service customers in the region. Universal Containers plans to roll out a Community with the following capabilities: • Main Distributors and Regional Distributors are considered Partner accounts in Salesforce. • Main Distributors can communicate with other Main Distributors. • Regional Distributors can communicate with other Regional Distributors who are managed by the same Main Distributor, but NOT with other Regional Distributors. How should the Salesforce Admin build a Community to meet the requirements?

A.

Allow Main Distributors to be members of two Communities: one for Main Distributors and one for the Regional Distributors that they manage

B.

Build one Community using the Napili template for Main Distributors and Regional Distributors. Disable Community user visibility and allow portal user visibility

C.

Create a Community for each Main Distributor. Allow Regional Distributors to log in to the Community

D.

Build one Community for each Regional Distributor and one for Main Distributors

You are planning to launch a Customer community and many of your customers are active on Facebook and Twitter. What are the steps to enable Social Sign on in Salesforce Communities?

A.

Go into the Community Manager >> Settings >> Login and select which social networks you wish to allow for authentication.

B.

Select OpenID Connect from the Auth Provider Options in the Setup Menu and then go into Community Builder to enable them

C.

Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Manager to enable them

D.

Download the Social Signon Lightning Component for each social network and then configure them in the Community Builder

E.

Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Builder to enable them

A Salesforce Admin needs to enable public access, such that Community collaboration features are accessible to guest users. 

How should the Salesforce Admin perform this task?

A.

Create public-free web pages and use Community only for authenticated users.

B.

Create Force.com sites and update guest user login access.

C.

Allow users to access the Community with guest user login credentials.

D.

Enable "Public can access the community" checkbox under General Settings in Community Builder.

Universal Containers recently built a Community for their customers. They would like to allow access of files maintained in their SharePoint server with customers. Which Salesforce feature should the Salesforce Admin recommend?

A.

Chatter and Files

B.

Files Connect

C.

Files Sync

D.

Content Library

Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities. Which Salesforce Community template would you recommended to best achieve this?

A.

Aloha

B.

Napili

C.

Kokua

D.

Koa

E.

None of the above

Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.

A.

Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules.

B.

Make sure customers are not members of other Salesforce Communities.

C.

Test the Community for member activity, including cases and articles.

D.

Formalize the member registration process, including automating the account assignment orperson account creation.

E.

Performance test the Community with a large number of members with increased activity.

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