OmniStudio-Consultant Salesforce Certified OmniStudio Consultant Exam (SP25) Free Practice Exam Questions (2025 Updated)

Define the script in the OmniScript Designer (D) – The first step in creating an OmniScript is to define it in the OmniScript Designer, where the consultant:

Outlines the flow of the script (steps, inputs, actions).

Adds UI elements (text fields, picklists, buttons).

Configures integration points (DataRaptors, Integration Procedures).

A. Create a new Salesforce application for the script – This is not required to build an OmniScript. OmniScripts can be deployed within existing Salesforce applications.

B. Deploy the script within a Salesforce application – Deployment happens after the script is built and tested, not as the first step.

C. Test the script on multiple channels and devices – Testing is an important step after building and configuring the script.

Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:

OmniScript Designer Guide

Creating OmniScripts

The consultant should design a solution using an OmniScript with multiple Step elements to meet the requirements. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use an OmniScript to display client information, profile attributes, and investment instrument information. A Step element can group related fields and elements in an OmniScript, and display them in a page or a section. The consultant can use multiple Step elements to organize the information into logical groups, such as client information, profile attributes, and investment instruments

 The two actions that the consultant should recommend to the project team are replace existing APEX using DataRaptors and HTTPActions, and implement FlexCards and OmniScripts for the front-end. Replacing existing APEX using DataRaptors and HTTPActions would reduce implementation time, as these tools are declarative and do not require coding. Implementing FlexCards and OmniScripts for the front-end would ensure end-user processes are as simple as possible, as these tools provide guided interactions and contextual data. Creating new LWC templates for branding and styling would increase implementation time, as this would require coding and testing. Using existing APEX classes as data sources would not ensure optimal UX, as this would limit the flexibility and scalability of the solution.

Reusable OmniScripts are OmniScripts that can be embedded within other OmniScripts to create modular and reusable components. They can be nested up to unlimited levels deep, as long as there are no circular references or conflicts between the parent and child OmniScripts.

The other options are not correct because:

2: This is too low and does not reflect the full potential of reusable OmniScripts.

5: This is also too low and does not reflect the full potential of reusable OmniScripts.

1: This is incorrect and does not make sense, as reusable OmniScripts are meant to be nested within other OmniScripts.

The element that allows a user to retrieve data from a single field and display it in a dropdown list is Lookup. Lookup allows the user to search for a value from a Salesforce object or an external system and select it from a list of suggestions. Calculation Action is used to perform calculations on data. DataRaptor Extract Action is used to retrieve data from multiple fields or records. Select is used to display a list of predefined values.

The two actions that the consultant should recommend to the project team are replace existing APEX using DataRaptors and HTTPActions, and implement FlexCards and OmniScripts for the front-end. Replacing existing APEX using DataRaptors and HTTPActions would reduce implementation time, as these tools are declarative and do not require coding. Implementing FlexCards and OmniScripts for the front-end would ensure end-user processes are as simple as possible, as these tools provide guided interactions and contextual data. Creating new LWC templates for branding and styling would increase implementation time, as this would require coding and testing. Using existing APEX classes as data sources would not ensure optimal UX, as this would limit the flexibility and scalability of the solution.

Comprehensive and Detailed In-Depth Explanation:The goal is to enhance the performance and usability of an OmniScript for a customer service process. In Salesforce OmniStudio, a key best practice for achieving this is B. Use custom Lightning Web Components (LWC) with LWC OmniScripts, as it leverages modern web standards, improves performance, and enhances usability through tailored functionality.

Here’s why B is the correct answer:

LWC OmniScripts Overview: OmniStudio supports two types of OmniScripts: Standard OmniScripts (built on AngularJS) and LWC OmniScripts (built on Lightning Web Components). LWC OmniScripts are the newer, recommended approach, offering better performance due to their lightweight framework and Salesforce’s native LWC architecture.

Custom LWCs: By integrating custom Lightning Web Components into an LWC OmniScript, the consultant can:

Enhance Performance: LWCs are faster than Angular-based components because they use the browser’s native Web Components standard, reducing overhead and improving load times.

Improve Usability: Custom LWCs allow for highly tailored UI elements or logic (e.g., a dynamic form or real-time validation) that go beyond standard OmniScript elements, making the customer service process more intuitive and efficient.

Example: A custom LWC could display a collapsible FAQ section or a real-time chat widget within the OmniScript, improving the agent’s workflow.

Best Practice Alignment: The OmniStudio documentation explicitly recommends transitioning to LWC OmniScripts for new implementations and using custom LWCs to extend functionality, as they align with Salesforce’s long-term platform strategy and provide a responsive, scalable solution.

Now, let’s examine why the other options are incorrect:

A. Use the Salesforce Lightning App Builder: Lightning App Builder is a tool for creating Lightning pages, not OmniScripts. While it can embed an OmniScript via a component, it’s not a best practice for enhancing the OmniScript itself—it’s a deployment mechanism, not a development approach.

C. Use Angular OmniScripts: Standard OmniScripts (based on AngularJS) are the older framework and are being phased out in favor of LWC OmniScripts. They are less performant due to AngularJS’s heavier footprint and lack the flexibility of LWCs, making them a poor choice for enhancing performance and usability.

D. Use the Classic OmniScript Designer: There’s no “Classic OmniScript Designer” in OmniStudio—Classic refers to Salesforce’s pre-Lightning UI. The OmniScript Designer is a Lightning-based tool, and reverting to older Salesforce paradigms contradicts performance and usability goals.

 The two actions that are necessary to design this solution using an Integration Procedure are DataRaptor Post and DataRaptor Extract. A DataRaptor Post is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post action to create an event (platform event) using account information. A DataRaptor Extract is an action that can retrieve data from a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Extract action to get the account information from Salesforce

Below is the formatted question with a 100% verified answer based on official Salesforce OmniStudio documentation, including a comprehensive explanation and references.

The most efficient way to meet the requirements is to create a FlexCard with two card states. A card state defines how a FlexCard displays data and actions based on certain conditions. The consultant can use conditions on the state to filter for priority, and then customize the fields and actions for each state. This way, the FlexCard can display different information and options for low/medium and high priority cases

 The three OmniStudio tools that are needed to meet these requirements are: FlexCards, OmniStudio Actions, and OmniScript. A FlexCard is a tool that can display data and actions in a card format. The consultant can use a FlexCard to display the account information and icons for each action. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use OmniStudio Actions to launch guided processes for frequent tasks, such as change of plan, new sale, or loyalty. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use OmniScripts to create the guided processes for each task

Formula (C) – The Formula element calculates whether the user is 18 years or older based on the birthdate they input.

It performs a real-time calculation using the current date minus the birthdate to determine the age.

Alert (A) – The Alert element is used to display an error message when the user does not meet the age requirement.

It prevents the user from proceeding until the condition (age >= 18) is met.

B. Calculation – Calculation is used for business logic and rules processing, but a Formula element is more suitable for real-time validation within an OmniScript.

D. Messaging – The Messaging element displays information but does not prevent further progress, while an Alert stops the user from continuing.

Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:

OmniScript Formula Element

OmniScript Alert Element

The FlexCard design solution that the consultant should recommend is to add a menu element and include all the actions. A menu element can display a list of actions in a dropdown menu, with icons and labels for each action. The consultant can use a menu element to show all the 8 actions in the FlexCard, without overloading it with buttons or links. This will improve the user experience and the design of the FlexCard

 A Text Block element in OmniScript can perform three functions: display links or images, apply text formatting, and format tables. A Text Block element can use HTML tags to create hyperlinks or embed images in the OmniScript. It can also use CSS properties to style the text, such as font size, color, alignment, etc. Additionally, a Text Block element can use HTML table tags to create and format tables in the OmniScript

The OmniStudio tools that the consultant should use to design a solution to meet these requirements are: Single FlexCard with multiple actions. A FlexCard is a tool that can display data and actions in a card format. The consultant can use a single FlexCard to display the medical test reports for each patient, including the report name, date requested, and date generated. A FlexCard can also have multiple actions, such as buttons or links, that can invoke OmniScripts or Integration Procedures. The consultant can use multiple actions to enable the user to approve, print for review, or send for retest each medical test report

The task involves migrating legacy Calculation Matrices to Decision Matrices and Calculation Procedures to Expression Sets in OmniStudio. A key consideration arises from the differences in functionality between these tools, particularly with looping logic, making D the correct answer.

Here’s why D. Looping procedures cannot be migrated as Expression Sets is the correct answer:

Migration Context:

Calculation Matrices → Decision Matrices: Calculation Matrices (from older Vlocity tools) are lookup tables that map inputs to outputs. They migrate to Decision Matrices in OmniStudio, which serve the same purpose (e.g., returning a discount based on inputs) and are generally straightforward to convert, as both are data-driven tables stored as Salesforce metadata.

Calculation Procedures → Expression Sets: Calculation Procedures are sequential, logic-driven processes that can include formulas, conditions, and loops. They migrate to Expression Sets in OmniStudio, which are collections of reusable expressions (formulas or conditions) executed in a specific order.

Key Consideration – Looping:

Calculation Procedures: These legacy procedures support looping logic, such as iterating over a list of items (e.g., processing multiple line items in a quote to calculate totals).

Expression Sets: Expression Sets in OmniStudio are designed for linear, non-iterative calculations. They execute a series of expressions (e.g., Total = Price * Quantity) but do not natively support looping constructs like “for each” or “while” loops. Looping requires an Integration Procedure or custom Apex in OmniStudio, not Expression Sets.

Impact: If a Calculation Procedure includes looping (e.g., summing values across a JSON array), it cannot be directly migrated to an Expression Set without rearchitecting the logic. The consultant must consider alternative tools (e.g., an Integration Procedure with a Loop Block) to handle such cases.

Why It’s Key: Failing to account for looping can break the migrated process, as Expression Sets lack this capability. Identifying and addressing looping logic upfront is critical to ensure functional equivalence post-migration.

Now, let’s examine why the other options are incorrect:

A. Procedures can be migrated without considerations: This is false. Calculation Procedures often include complex logic (e.g., loops, branching), and Expression Sets have limitations (e.g., no looping), requiring careful analysis and potential redesign during migration.

B. Matrices can be migrated with minimal considerations: While migrating Calculation Matrices to Decision Matrices is relatively straightforward (both are lookup tables), “minimal considerations” understates potential issues like data mapping or deprecated features, though looping isn’t a factor here. This isn’t the key consideration compared to D.

C. Matrices can be migrated without considerations: This is incorrect. Even for matrices, considerations like field mappings, data type compatibility, or version differences exist, though they’re less complex than procedure migrations.

 The three OmniScript elements that the consultant should recommend to meet these requirements are: DataRaptor Post Action, Multi-select Input, and HTTP Action. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to save the data back to Salesforce as a lead. A Multi-select Input is an element that can display a list of options for the user to choose from, such as energy products. A Multi-select Input allows multiple options to be selected at once, and can also have icons for each option. An HTTP Action is an element that can invoke a REST or SOAP service to retrieve data from an external system, such as current energy usage data. An HTTP Action can store the response data in a JSON object for further processing

 The FlexCard feature that the consultant should recommend to meet this requirement is a Datatable element with the Group By property. A Datatable element is an element that can display data in a tabular format, with columns and rows. The consultant can use a Datatable element to display the cases for an account, with columns for case status, case number, subject, etc. The Group By property is a property that allows grouping data by one or more fields, such as case status. The consultant can use the Group By property to organize the cases by case status, so that Escalated cases appear first, followed by Active and Closed cases

The OmniStudio tool that can be used to invoke scheduled jobs is Integration Procedure. An Integration Procedure is a tool that can execute multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services. An Integration Procedure can also be scheduled to run at a specific time or frequency using Apex Scheduler or Process Builder