Platform-App-Builder Salesforce Certified Platform App Builder (Plat-Admn-202) Free Practice Exam Questions (2026 Updated)

The correct answer is C. Record-triggered flow.

To track the number of times a Case is reopened, the app builder can create a record-triggered flow on the Case object that runs when the Case is updated. The flow can check when the Status changes from Closed to an open/reopened status and increment a custom number field such as Number_of_Reopens__c . Salesforce Trailhead explains that record-triggered flows run when records are created, updated, created or updated, or deleted.

Why not Apex Trigger? Apex could work, but the Platform App Builder best answer is the declarative option: Flow before code.

The correct answer is B. Data is unable to be deployed with change sets.

Change sets deploy metadata/configuration, not business data. Salesforce documentation states that change sets can contain setup modifications, but they cannot be used to upload a list of records such as contacts.

So the report itself can be deployed, but the underlying records needed for the report results are not deployed through the change set. If the Partial Copy sandbox does not contain matching sample data, the report returns no data.

Why others are incorrect:

Data is not deployed just because it is added to a change set.

Reports do not have to be manually recreated if they are deployed properly.

“Salesforce OK” is not a deployment requirement.

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The lookup field is created on the custom object Box and points to Account. That makes Account the parent-side object and Box the related child object. Salesforce automatically creates a standard relationship report type in the format Parent Object with Child Object, so the report type is Accounts with Boxes. Salesforce Help confirms that standard report types can be generated automatically when reportable custom objects have lookup relationships.

Why others are incorrect:

A. Boxes with Accounts starts from the child object perspective.

C and D include “with or without,” which is normally configured through custom report type relationship options, not the automatically created standard relationship report type.

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The correct answer is A. Page structure will automatically adapt to the device being used to view the record page.

When choosing a Lightning record page template, the app builder should consider how the template displays across supported devices. Salesforce Lightning pages are designed for Lightning Experience and the Salesforce mobile app, and Salesforce documentation states that the chosen template controls how the page displays across devices.

B is incorrect because users do not need “View All Data” just to view a Lightning record page; normal object and record access applies.

C is incorrect because Salesforce supports switching Lightning page templates, subject to template-switching considerations.

D is incorrect because the app builder does not create a separate template for every device type.

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The correct answer is D. Set the Organization-Wide Default to Private for accounts. Create criteria-based sharing rules for each marketing team, and create an Inside Sales Team profile with the “View All” setting for Accounts.

The field sales team should only see Accounts they own, so Account OWD must be Private. Salesforce OWDs define users’ default access to records they do not own.

North American and European marketing teams need access by region, so use criteria-based sharing rules based on the Account region. Salesforce criteria-based sharing rules share records when records match field criteria.

Inside sales needs access to all Account records, so give that group View All Records on Account. Salesforce object permissions define that View All Records lets users view all records for that object regardless of sharing settings.

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Page layouts are metadata components. When an updated layout is included in a deployment, the target organization receives the source version of that layout rather than merging independent layout customizations field by field. Consequently, if three fields existed only on the production version but were absent from the sandbox version being deployed, those field placements can disappear when the source layout configuration replaces the target configuration. Salesforce ' s deployment documentation emphasizes that metadata deployments apply the layout configuration supplied in the deployment payload and warns that page-layout metadata and assignments require complete deployment planning. Option A cannot be correct because a failed deployment is rolled back. Missing field permissions affect visibility, but the scenario specifically identifies fields disappearing from the deployed layout configuration. Therefore, B best explains the behavior.

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The correct answer is C.

A junction object is commonly created with two master-detail relationships. Salesforce documentation states that sharing access to a junction object record is determined by the user’s access to both associated master records and the sharing setting on the relationship fields.

Here, Account Interest is the junction object between Account and Interest. If users do not have read access to the Interest object, they cannot view the Interest records. Because access to the junction object depends on access to both master records, they also cannot view the associated Account Interest records.

Why not others:

A is wrong because lack of read access to Interest does not give read-only access automatically.

B is wrong because the user can still view the Account if they have Account access.

D is wrong because junction object access is not simply “show junction but hide Interest details.”

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The correct answer is D. Create a new text field and import the formula field values in it.

The existing Specialty__c field is a formula field, so users cannot manually edit it. Formula fields calculate their value automatically from other fields. Since Cloud Kicks now wants Opportunity Specialty__c values to be different from the related Account value, the app builder should create a new editable field, such as a Text field, and then load the existing calculated formula values into that new field for existing Opportunity records.

This preserves historical Opportunity values while allowing sales reps to enter or update Specialty values going forward. Salesforce documentation explains that roll-up/formula-style calculated values are system-derived, while changing custom field types has limitations and requires care when data must be preserved.

A and B are incorrect because a formula field cannot simply become an editable text field while safely preserving all existing calculated values.

C is incomplete because creating a new text field without importing the existing formula values does not preserve the current values on existing Opportunities.

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The correct solutions are D. Create a custom app page and assign it to the mobile menu and B. Include Today as a navigation item in the app.

Salesforce supports creating a mobile app page with Lightning App Builder for the Salesforce mobile app. This allows an app builder to design a mobile-focused experience and make it available through mobile navigation.

Salesforce also provides Today in the mobile app to help users manage their day, prepare for meetings, and access relevant mobile productivity information. Salesforce documentation states that users access Today from the Salesforce mobile app navigation menu, and admins can add Today to Lightning app navigation and the Mobile Only app.

C is not the best verified exam answer for the standard version of this question. While mobile navigation can be customized, the stronger Platform App Builder mobile UX recommendations here are adding a custom mobile app page and adding Today as a navigation item.

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To embed a chart on the Account detail page showing related Opportunities by Stage, the report must summarize Opportunities, not just list them. Salesforce documentation specifies that summary reports allow grouping by fields (e.g., Stage) and can be used in Report Chart components. (Salesforce Help)

Tabular reports cannot be grouped and therefore cannot provide the aggregated chart needed.

The report must be built on the Opportunity object because the records being summarized are Opportunities, not Accounts.

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The correct answers are A. Create an object-specific action on Account and D. Create predefined values for most of the fields.

For this requirement, sales reps need to create a custom Feedback record related to an Account with minimal clicks on mobile. An object-specific quick action is the best solution because it runs in the context of a specific Account record and can create a related child record automatically. Salesforce Trailhead states that object-specific actions let users create records with automatic relationships to other records and provide a streamlined mobile and desktop experience.

Predefined field values reduce manual typing and save mobile users time. Salesforce mobile customization guidance explains that quick actions can include predefined fields, and Trailhead specifically shows predefined values being used to prepopulate fields on action layouts.

B. Create a feedback object as a parent of Account is incorrect because the Feedback record should be related to each Account, normally as a child record or lookup-related record. C. Create a global action on Account is incorrect because global actions create records without record context; Salesforce explains that global actions create records with no relationship to other records, while object-specific actions work in the context of a particular object.

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Resource is specifically intended for approvers that must be resolved dynamically at runtime. Salesforce ' s Flow Approval Process documentation defines Resource as an approver type that references a variable containing a user ' s username, a public group ' s API name, or a queue ' s API name. At runtime, the associated orchestration resolves the value and determines the appropriate assignee. Therefore, the app builder should store the dynamically determined username in a text variable and select that resource in the approval step. Selecting User would require choosing a predetermined user while designing the approval process, which does not satisfy the runtime requirement. Queue similarly identifies a configured queue rather than dynamically resolving an individual user. A Formula cannot directly substitute for the Approver Type configuration specified by Salesforce ' s Flow Approval Process model.

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The correct answer is A. Two Master-detail relationships on a new custom object.

This is a classic many-to-many relationship requirement: one Contact can relate to many Solar Projects, and one Solar Project can relate to many Contacts. Salesforce recommends using a junction object for many-to-many relationships. A junction object is a custom object with two master-detail relationships.

The new custom junction object would sit between Contact and Solar Project, with one master-detail relationship to Contact and one master-detail relationship to Solar Project.

C could technically connect records using lookups, but the standard Salesforce data-modeling answer for a true many-to-many relationship is a junction object with two master-detail relationships.

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Path is the best solution because it provides users with a structured, stage-oriented experience based on a picklist field. For each Path step, an app builder can highlight key fields and provide Guidance for Success so users know which information should be captured and how to handle the record consistently. Salesforce officially documents that Path steps are based on selected picklist values and can display up to five key fields plus guidance, tips, links, and company policy information. This makes Path appropriate for helping service users consistently address Case Priority within a defined process. In-App Guidance provides contextual prompts but does not structure the record process in the same way. Flow is unnecessarily complex for simple user guidance, while Next Best Action is intended for recommendations rather than standardized field-entry guidance.

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A Template-Triggered Prompt Flow is specifically designed to provide dynamically retrieved Salesforce data and additional logic to Prompt Builder templates. Salesforce states that these flows perform logic and actions that generate output text merged into the associated prompt template. The app builder can retrieve the Contact ' s related Order records, construct appropriate prompt instructions, and pass that grounded context back to the Field Generation prompt template. Salesforce also documents the Add Prompt Instructions element as available specifically in template-triggered prompt flows. A record-triggered flow responds to database changes, while a schedule-triggered flow runs at predefined intervals. A generic autolaunched flow does not provide the dedicated Prompt Builder integration required by the scenario. Therefore, A is the correct flow type for grounding this prompt template.

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The correct answer is B. The Allow reparenting checkbox, Child records can be reparented to other parent records after they are created, is unchecked.

A service plan must be associated with one Contact, and users cannot change the Contact after the service plan is created. Since field access and validation rules are not the issue, the likely cause is a master-detail relationship where Allow reparenting is not enabled.

Salesforce documentation states that in master-detail relationships on custom objects, administrators can allow child records to be reparented by selecting Allow reparenting. If that option is not selected, users cannot change the parent record after the child record is created.

A and C relate to master-detail sharing settings, not changing the parent record. D is the opposite of the problem; if Allow reparenting were checked, users could change the parent Contact.

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Salesforce exposes pending scheduled-path actions on the Time-Based Automations Setup page. Salesforce ' s Scheduled Paths documentation explicitly instructs administrators to enter Time-Based Automations in Setup ' s Quick Find and select that page to view pending scheduled paths. This unified monitoring page supports queued and scheduled Salesforce automation, including scheduled paths. Flow Trigger Explorer is used to inspect and manage the ordering of record-triggered flows on an object; it is not the queue for future scheduled executions. Apex Flex Queue monitors queued Apex batch jobs, which are unrelated to Flow scheduled paths. Paused and Failed Flow Interviews is intended for paused or faulted flow interviews rather than normally scheduled future actions. Therefore, Time-Based Automations is the correct monitoring location for verifying that the Case email action is queued.

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The correct answer is B. Verify there is an Apex test that provides test coverage for the flow.

For deploying an active autolaunched flow to production, Salesforce requires flow test coverage. Salesforce documentation states that before deploying a process or autolaunched flow as active, the org must meet flow test coverage requirements, and Apex tests must cover active processes and active autolaunched flows.

A is not the main deployment consideration for making the flow active in production.

C is incorrect because Salesforce does not require 100% flow test coverage.

D is incorrect for this scenario because the requirement is to deploy it already active, not manually activate it after deployment.

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The correct solution is to configure validation rules with help text/error messaging.

Validation rules are the right tool because they evaluate record data before save and stop the save when the record does not meet the defined conditions. They can enforce that a Case status is not changed back to an earlier value by using formula logic such as PRIORVALUE() and picklist checks. They can also require certain fields only when specific Case criteria are met by checking whether those fields are blank under those conditions.

Why the other options are wrong:

Dependent picklists control valid picklist values, but they do not enforce status progression or conditional required fields across all save paths. Approval processes are not the best fit for real-time save validation. Page layout required fields are UI-level requirements and are not flexible enough for criteria-based enforcement.