CIS-SP ServiceNow ServiceNOW Certified Implementation Specialist - Service Provide Free Practice Exam Questions (2025 Updated)

When selecting a field to populate UserID in ServiceNow, it’s crucial to choose an identifier that is globally unique to ensure that each user can be distinctly identified. The best practices for such identifiers include:

•Employee Number: Typically, an employee number is unique to an individual within an organization and does not change, making it a reliable identifier1.

•Email: An email address is inherently unique as it is tied to an individual and is used for communication, which also makes it a suitable candidate for UserID2.

•SSN (Social Security Number): While SSN is unique to each individual, it’s important to note that using SSN as an identifier should be approached with caution due to privacy and security concerns. However, it is unique and could technically be used to populate UserID3.

The Last Name is not a good candidate for UserID because it is not globally unique; many individuals can share the same last name and it can change over time due to personal reasons.

For further details on creating unique identifiers and best practices, ServiceNow provides documentation and guidelines which can be referred to for implementing these practices within the ServiceNow environment.

The Default domain in ServiceNow is specifically used for the following purposes:

1.Help identify integrations that are incorrectly creating global data: The Default domain can be used to track and identify any integrations that are mistakenly creating data in the global domain instead of the intended specific domain. This helps in maintaining data integrity and ensuring that data is correctly segregated.

2.Capture records with no domain on tables that should not have global data: The Default domain is also used to capture records that do not have a domain specified on tables where global data should not be present. This ensures that such records are not incorrectly placed in the global domain, maintaining the separation and security of data.

For more detailed information, you can refer to the following resources:

•ServiceNow Support Article on Domain Separation

•Developing Domain-Separated Applications

In ServiceNow, when applying an Update Set, administrators must select the Global domain. This is because Update Sets are designed to be applied from the Global domain to ensure that the changes are captured and can be moved across the instance without being restricted by domain separation1. The Global domain is the default domain where all the configuration records are created and where administrators typically work unless they switch to another domain for specific tasks1.

The Update Set system in ServiceNow is a mechanism for grouping and moving customizations from one instance to another or within the same instance. It captures the configuration changes made by administrators and bundles them into a set that can be transferred and applied elsewhere. Since the Global domain is the highest level in the domain hierarchy and is not restricted by domain-specific rules, it is the appropriate choice for applying Update Sets to ensure that the changes are universally available across all domains within the instance

The TOP domain in ServiceNow’s domain separation model serves as the core data domain and the parent domain for the mapping diagram. This is because the TOP domain is typically owned by the service provider and has control over all other sub-domains within the instance1. It is the highest level in the domain hierarchy and is responsible for the global rules, processes, and administrative tasks that affect all sub-domains1. The instance administration is given to the global and top domains, with the global domain setting the overarching rules and the top domain managing the specifics for each sub-domain1.

Domain separation in ServiceNow is a mechanism to separate data, processes, and administrative tasks into logical groupings called domains. This allows for control over several aspects of this separation, including absolute data segregation between business entities, customization of business process definitions, user interfaces for each domain, and maintenance of some global processes and global reporting within a single instance2.

In summary, the TOP domain’s primary purpose is to act as the core data domain, providing a foundation for domain separation and ensuring that the service provider can effectively manage and control the entire domain structure within the ServiceNow instance.

Process Separation in ServiceNow is also known as domain administration. This concept is part of the broader domain separation feature, which allows you to separate data, processes, and administrative tasks into logical groupings called domains. This is particularly useful for Managed Service Providers (MSPs) or large enterprises that need to manage multiple clients or departments within a single ServiceNow instance. Domain separation ensures that each domain can have its own set of data, processes, and administrative controls, providing a high level of customization and security.

For more detailed information, you can refer to the following resources:

•ServiceNow Support Article on Domain Separation

•Understanding Domain Separation in ServiceNow

In ServiceNow, providing data access to a user outside of their domain hierarchy can be achieved through the following methods:

1.Access Control Lists (ACLs): ACLs are used to define permissions for accessing data within ServiceNow. By configuring ACLs, you can grant specific users or groups access to data outside their domain hierarchy. This is done by setting up rules that allow or deny access based on various conditions, such as roles, user attributes, or specific field values1.

2.sys_visibility.domain system property: This system property can be configured to control the visibility of records across different domains. By setting this property, you can define which domains’ data should be visible to users outside their own domain hierarchy. This allows for more granular control over data access and visibility2.

These methods ensure that users can access the necessary data while maintaining the integrity and security of the domain separation model.

1: ServiceNow ACL Documentation

2: ServiceNow Domain Separation Documentation

In ServiceNow, domain separation allows for hierarchical data visibility. Users in a parent domain can see data in their child domains, which is referred to as downstream visibility. This ensures that higher-level domains have access to the data of their subdomains, facilitating centralized management and oversight. However, users in child domains cannot see data in their parent domains (upstream) or sibling domains unless explicitly granted access.

References:

•ServiceNow Domain Separation Documentation1

•ServiceNow Knowledge Base on Domain Separation2

When handling process domains in ServiceNow, the recommended approach is to create overrides in the process domain rather than updating the global processes. This strategy ensures that any customizations or specific requirements for a particular domain do not interfere with the global processes, which are intended to be standard and consistent across the entire organization.

Creating overrides in the process domain allows for more granular control and flexibility, enabling specific adjustments without impacting the overall system’s integrity. This approach aligns with best practices for maintaining system stability and ensuring that updates or changes are isolated to the relevant domain.

For more detailed information, you can refer to the following resources:

•ServiceNow Learning Portal

•ServiceNow Knowledge Base

•ServiceNow Developer Portal

To data separate a new table in ServiceNow, you should add a field named sys_domain with a reference to the Domain table. This approach leverages ServiceNow’s domain separation capabilities, which allow for the segregation of data across different domains. By referencing the Domain table, you ensure that the new table can properly segregate data based on domain, maintaining data integrity and security.

References:

•ServiceNow Domain Separation Documentation

•ServiceNow Knowledge Base Article

Setting the Choice Action to “Ignore” on a transform field map in ServiceNow is used to avoid inserting dummy referenced records into the global domain. When importing data, if the system encounters a reference field value that does not match any existing records, setting the Choice Action to “Ignore” will prevent the creation of a new, potentially incorrect record. Instead, the system will skip the field and leave it blank, ensuring data integrity and avoiding the clutter of unnecessary records.

For more detailed information, you can refer to the following resources:

•ServiceNow Support Article on Transform Maps

•Choice Action Field in ServiceNow

In ServiceNow, domain separation is used to separate data, processes, and administrative tasks into logical groupings called domains. This allows for control over various aspects of this separation1. However, certain process-related tables are excluded from domain separation to maintain the integrity and functionality of the system across different domains.

•Business Rules (B): Business rules are global by nature and are designed to apply system-wide logic before or after database operations, regardless of the domain. This is why they are excluded from domain separation.

•Access Controls ©: Access controls (ACLs) define what data users can access and how they can interact with it. Similar to business rules, ACLs are also global and not domain-specific to ensure consistent security practices across the platform.

•System Property (D): System properties are configuration settings that affect the entire ServiceNow instance. Since these settings can have far-reaching implications on the system’s behavior, they are not separated by domain to avoid conflicts and ensure uniformity in configuration.

These exclusions are necessary to ensure that fundamental system behaviors remain consistent and predictable, regardless of the domain context. It’s important to note that while these tables are excluded from domain separation, the data within other tables can be separated and controlled asper domain requirements2.

In ServiceNow, when a Service Provider Incident Manager is tasked with creating a ‘Plan Definition’ for Task Communication Management specifically for a major incident in a customer domain, the plan should be created within that customer domain. This ensures that the communication plan is tailored to the customer’s environment and is triggered only when conditions within that domain are met.

The ServiceNow documentation provides guidance on setting up communication plans. It states that a communication plan should be defined for a task record to specify communication tasks andcontact definitions. When the conditions for the plan definition are met, the communication plan and its associated records are automatically attached to the task record, which in this case would be the major incident accepted on behalf of the customer domain1.

Creating the plan definition within the customer domain ensures that the communication tasks and contacts are relevant and specific to the customer’s needs, which is essential for effective communication management during major incidents. This approach aligns with ServiceNow’s best practices for domain separation, where customer-specific configurations are maintained within their respective domains to avoid interference with global settings and other customer domains.