The Avaya Aura® Call Center Elite Support Exam (7492X)

Who are the intended audience of the Avaya 7492X Exam?

Avaya Aura Call Center Elite Support Exam (7492X) is intended for the IT professionals having an in- depth knowledge and practical experience of collection, queuing, assignment and delivery of voice work items, Intelligent routing and resource selection features.

Am I eligible to take the Avaya 7492X Exam?

To take this Avaya exam, the interested candidates should ensure their education and hands-on expertise in a substantial range of topics covered in the exam in five specific domains. The core topics of the exam include Look Ahead interflow (LAI), Enhanced Interflow, Basic Service Routing (BSR), Adjunct Routing and Network Call redirection (NCR). Within these core subject areas, there are further corresponding topics that the exam candidates should learn and practice in an enterprise environment. The most significant among them are troubleshooting applying the Communication Manager Denial Event and should have a perfect conceptual understanding of Business Advocate (BA), troubleshooting tools in CM and their application. They should be capable of understanding the problems that traditional ACD calling centers experience and troubleshooting the Avaya Aura Media Server and the common call vectoring issues.

What are the career benefits of passing the Avaya 7492X Exam?

You can earn the ACSS - Avaya Aura® Call Center Elite credential by getting through this Avaya exam. This certification is the best supportive document to prove your professional expertise in virtual routing and troubleshooting the corresponding problems. Your certified skills and experience are well-rewarded in the market, providing you the best opportunities to earn an attractive annual income. With the growing competition for jobs in the tech industry, individuals having professional education and certified skills are preferred by hiring managers that help their organizations to flourish. The authenticity of your knowledge and skills  will surely help you to initiate a rewarding career.