Cisco Customer Success Manager Exam (820-605 CSM)

Who are the intended audience of the 820-605 CSM Exam?

This exam is intended for the IT professionals who have hands-on command on developing and integrating solutions, identifying adoption barriers and actions to removing them. They are also capable of implementing adoption frameworks and interpreting customer usage data. The audience of this exam also possesses expertise in leading customers to renewals and promotes new sales opportunities through the entire customer lifecycle.

Am I eligible to take the 820-605 CSM Exam?

To prove your eligibility to take this Cisco exam, you are expected to have a sound knowledge base and practical exposure of five related domains. The most significant topics concerned with this exam include Customer Success Industry, knowledge about the IT purchasing and consumption models, key metrics for customer success and the objectives of the Customer Success Manager. The exam candidates are also required to be thoroughly familiar with the success plan creation, identifying the product or solution purchased and key stakeholder roles. In addition to this knowledge, they should also be familiar with barrier management, Customer Success Management and be able to expand opportunities and renewal.

What are the benefits of passing the 820-605 CSM Exam to my career?

This exam is meant to award you the prestigious Cisco Customer Success Manager Specialist credential. This Cisco qualification is the best evidence on the core set of skills which allows you to design and integrate solutions, identify adoption barriers and remove them successfully. These are the highly valuable skills which help cultivate new sales opportunities and benefit businesses. This is the beginning of your sound and rewarding professional career. And your validated expertise as customers’ trusted advisor leads you to earn higher salaries and perks. In the United States of America, the annual pay of Cisco Customer Success Manager Specialist ranges from $72K to $147K.