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9L0-415 Apple OS X Support Essentials 10.9 Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Apple 9L0-415 OS X Support Essentials 10.9 certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 218 questions

Each primary stage of system initialization can be indicated by the following: firmware, startup chime or bright flash of the power-on light, followed by a light gray screen on the primary display; booter, a dark gray Apple logo on the primary display; kernel, a small dark gray spinning gear or spinning earth icon below the Apple logo; and system launchd, a white screen on all displays followed by the login screen.

A.

What are the primary system initialization stages in OS X? What are the visual and audible cues of these items?

B.

What are some privacy and security concerns with the Spotlight service?

C.

What are the advantages of code signing?

D.

Why does the Finder hide certain folders at the root of the system volume?

The diagnostic reporting feature automatically creates a diagnostic report log any time an application crashes or hangs. The diagnostic report log can be viewed immediately, reported to Apple via the Internet, or viewed later in the /Applications/Utilities/Console application.

A.

What does the Disk Utility Verify and Repair feature do?

B.

What does OS X use bundles or packages for?

C.

What does the diagnostic reporting feature do?

D.

What happens during user logout?

How do you identify the ownership and permissions of a file or folder in the Finder?

A.

A Service Set Identifier, or SSID, is used to identify a Wi-Fi network name and associated configuration.

B.

Standard UNIX file system permissions allow only for permissions to be set for one owner, one group, and all others. ACLs, on the other hand, allow for an essentially unlimited list of permissions entries.

C.

An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.

D.

A user's home folder permissions can be reset from the Reset Password application on OS X Recovery.

iCloud is a free service from Apple that provides cloud storage and communication services for applications, including Mail, Contacts, Calendars, Reminders, Notes, Safari, Keychain, Photos and any other applications that support iCloud integration. iCloud also provides Find My Mac technology for help locating a lost or stolen system.

A.

What key features do you gain by setting up iCloud?

B.

What does OS X use bundles or packages for?

C.

What happens during system shutdown?

D.

What can you enable to locate a lost Mac system?

The Setup Assistant process guides a user through initial configuration of OS X Mavericks.

A.

What steps should you use when troubleshooting application issues?

B.

What are the minimum hardware requirements for upgrading a system with OS X Mavericks?

C.

What two methods can be used to create an external OS X Recovery disk?

D.

What process is used to guide a user through the initial configuration of OS X Mavericks?

Standard is the default account type; administrative users can make changes to the system; a guest user doesn't require a password; sharing-only users can access only shared files; and the root user has unlimited access to any file or folder in the system.

A.

What does OS X use bundles or packages for?

B.

What are the advantages of code signing?

C.

What are some of the common file flags used by OS X?

D.

What are the five types of user accounts in OS X? How are they different?

Most common IP addresses and subnet masks share the same IPv4 formatting. An IPv4 address is a 32-bit number represented in four groups of three-digit numbers, known as octets, separated by periods. Each octet has a value between 0 and 255. An IPv6 address is a 128-bit number that's presented in eight groups of four-digit hexadecimal numbers separated by colons. This allows for a huge range of addresses, and as a result IPv6 addressing essentially includes subnet information.

A.

How can you identify duplicate fonts?

B.

What types of files are omitted from Time Machine backups?

C.

How does IPv4 addressing differ from IPv6 addressing?

D.

How does the Secure Empty Trash feature in Finder work?

The minimum requirements for upgrading OS X Mavericks are:

• OS X v10.6.8 or later

• 2 GB of memory

• 8 GB of available space

• Some features require an Apple ID

• Some features require a compatible Internet service provider

• Compatible Mac model (as listed on www.apple.com/osx/specs/)

A.

What are the minimum hardware requirements for upgrading a system with OS X Mavericks?

B.

What are the system requirements for using FileVault 2?

C.

What two volume formats are supported for an OS X system volume?

D.

What are the requirements for purchasing applications via the Mac App Store?

How does the default organization of the file system allow users to safely share local files and folders?

A.

The volume formats supported as system volumes for OS X are Mac OS Extended (Journaled) and Mac OS Extended (Journaled, Encrypted).

B.

The keychain system manages encrypted files that are used to securely save your items. By default, every user has login and Local Items keychains that use the same password as his account. Not even other administrative users can access your keychain secrets without knowing the keychain's password.

C.

Every home folder contains a Public folder that other users can read and a Drop Box folder that other users can write to. All other subfolders in a user's home folder (except the optional Sites folder) have default permissions that don't allow access to other users. The Shared folder is also set for all users to share items.

D.

The Archive option in the Finder creates compressed zip archive files.

It depends on the printer. From Printing & Scanning preferences, sometimes you can simply select a new printer driver from the Options & Supplies dialog. In many cases though, to select a new printer driver for a configured printer you must delete and then re-add the printer.

A.

How can you identify if a Mac requires a firmware update?

B.

How can you reset a user's home folder permissions?

C.

How can you select a new printer driver for a configured printer?

D.

How can you identify duplicate fonts?

Holding down the Option key at startup opens Startup Manager, which allows you to temporarily choose another startup disk.

A.

Which keyboard shortcut can be used to temporarily choose another startup disk?

B.

Which keyboard shortcut is used to Safe Boot OS X?

C.

Which two methods can be used to automatically connect a network share?

D.

What methods can be used to reset a user's lost account password?

Additional Apple devices must be authorized to use the iCloud Keychain service using a combination of the Apple ID password and another method. One method involves using an iCloud Security Code; the other method is to authorize access from another Apple device that has already been configured for the iCloud Keychain service.

A.

What's a profile? How are profiles managed?

B.

What's a network location? Who can access network locations?

C.

What's required to set up the iCloud Keychain service on multiple Apple devices?

D.

What's the best source for acquiring printer drivers for OS X?

What are some privacy and security concerns with the Spotlight service?

A.

The Spotlight search service creates index databases of file system metadata so that it can perform normally time intensive searches nearly instantly. File system tags can be found in the Finder sidebar, Spotlight search, and any open or save document dialogs.

B.

When fast user switching is enabled, all users are allowed to see other users' locally connected disks.

C.

A user's home folder permissions can be reset from the Reset Password application on OS X Recovery.

D.

Though Spotlight indexes file and folder permissions, it allows other users to search the contents of locally attached nonsystem volumes when ownership is ignored on those volumes.

Internet Accounts preference is the primary interface in OS X for configuring built-in network applications.

A.

What options can you select from during the OS X Mavericks installation?

B.

What's a profile? How are profiles managed?

C.

What's used to identify a Wi-Fi network?

D.

What's the primary interface for configuring network service applications?

A FileVault 2-protected system can be unlocked using the recovery key that was generated during the FileVault 2 setup process. This key can be entered during system startup, and will allow you to reset the user's account password.

A.

How can you select a new printer driver for a configured printer?

B.

How can you unlock a FileVault 2-protected system when all user accounts have lost their passwords?

C.

How can you ensure that previously deleted items are securely erased?

D.

How can you prevent a user from installing software updates?

The Finder populates the Network folder using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources inside the Network folder, and service discovery zones or workgroups appear as folders. Any currently connected servers also appear in the Network folder.

A.

Which items fall under the file quarantine system?

B.

How can you limit the use of Location Services?

C.

How are items inside the Finder's Network folder populated?

D.

How can you identify if a Mac requires a firmware update?

What's AirDrop, and how do you know if a specific Mac supports it?

A.

AirDrop provides a quick and easy method to share files locally via Wi-Fi. AirDrop creates a secure peer-to-peer network between local devices. You can verify that a Mac supports AirDrop from the Finder Go menu.

B.

Archive files are much simpler to create in the Finder and are compatible with third-party operating systems. Disk images are more difficult to create and manage, but they offer greater flexibility. Primarily, disk images can be easily modified and converted. However, OS X style disk images aren't compatible with third-party operating systems.

C.

The DNS service is used to translate host names to IP addresses via forward lookups and translate IP addresses to host names via reverse lookups. DNS is architected as a hierarchy of worldwide domain servers. Local DNS servers provide name resolution and possibly host names for local clients. These local DNS servers connect to DNS servers higher in the DNS hierarchy to resolve both unknown host names and host local domain names.

D.

Any account password reset process won't change any keychain passwords. Therefore, the user's keychains won't automatically open when the user logs in with her new password. The user will have to manually change her keychain passwords using the Keychain Access utility.

Files with metadata may cause problems for NFS or WebDAV network file systems. Also, avoid AFP 2 services provided by Windows file servers.

A.

What steps should you use when troubleshooting application issues?

B.

What are the two primary traditional installation methods in OS X?

C.

How does network service order affect network connectivity?

D.

What are some known issues that arise when connecting to network file services?

What role does the system launchd process serve during system startup?

A.

The master password is used to reset local account passwords.

B.

A Safe Boot is initiated by holding down the Shift key during system startup

C.

The system launchd process is ultimately responsible for starting every system process. It also manages system initialization and starts the loginwindow process.

D.

The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.

If a connected peripheral doesn't appear in System Information, the issue is likely to be hardware related. Troubleshoot accordingly.

A.

What are the four default top-level folders visible in the Finder?

B.

How can you select a new printer driver for a configured printer?

C.

How can you encrypt a disk without losing its contents?

D.

What can you infer about a connected peripheral if it doesn't appear in the System Information application?

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Total 218 questions
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