Apple-Device-Support Apple Device Support Exam (SUP-2025) Free Practice Exam Questions (2025 Updated)

 System Information > Hardware is the place where you can check to see if your podcast mic is properly connected to your Mac. System Information is an app that shows detailed information about your Mac hardware, software, and network. You can access System Information from the Utilities folder in the Applications folder, or by choosing About This Mac from the Apple menu and clicking System Report. Under the Hardware section, you can find information about your audio devices, such as the manufacturer, model, and connection type. If your podcast mic is connected to your Mac, it should appear under the Audio section. If it does not appear, you may need to troubleshoot the connection or try a different port or cable12. References: = Apple - Support - Manuals, macOS User Guide, System Information; How do I connect a microphone to my MacBook? | ZDNET.

Apple Support is a free app that helps you access personalized solutions for all of your Apple products and services, including AppleCare+ plans. You can also talk to a real person, book a reservation, find a nearby store, and manage your subscriptions. One of the features of the app is to reset your Apple ID password with the Apple Support app on a borrowed device. If you don’t have an Apple device but have access to your trusted phone number, you can borrow an Apple device from a friend or family member, or use one at an Apple Store. You can open the Apple Support app on the borrowed device, scroll down to Support Tools, tap Reset Password, tap “A different Apple ID”, enter your Apple ID, and follow the onscreen instructions to reset your password. Any information that you enter will not be stored on the device. References:

Apple Support on the App Store

If you forgot your Apple ID password - Apple Support

The Smart Connector is a magnetic port that allows you to connect compatible accessories, such as the Smart Keyboard or the Magic Keyboard, to your iPad. Sometimes, your iPad may stop responding to your keyboard or trackpad that’s connected with the Smart Connector. This could be due to various reasons, such as software issues, dirt or debris on the connectors, or interference from other cases or covers. According to the Apple Device Support Reference Materials1, the following steps can help you troubleshoot the problem:

Restart your iPad. This can resolve many software glitches that may prevent your iPad from recognizing your accessory. To restart your iPad, press and hold the Top button and either volume button until the power off slider appears. Drag the slider, then wait for 30 seconds for your device to turn off. To turn your device back on, press and hold the Top button until you see the Apple logo.

Remove any other iPad case or cover. Some cases or covers may interfere with the Smart Connector or the accessory’s magnets, causing connection issues. Make sure you remove any other case or cover from your iPad before attaching your accessory. Also, make sure the Smart Connector and the accessory’s connectors are clean and free of any dirt or debris. You can use a soft, lint-free cloth to gently wipe the connectors.

Update your iPad to the latest version of iPadOS. Updating your iPad can ensure that you have the latest features and bug fixes that may improve the compatibility and performance of your accessory. To update your iPad, go to Settings > General > Software Update and follow the onscreen instructions.

References:

Allow USB and other accessories to connect to your iPhone, iPad, or iPod touch.

 According to the Apple Device Support Reference Materials, the three troubleshooting steps that you should try to resolve the issue of iPad not charging are:

Force restart the iPad. This can help clear any software glitches that may prevent the iPad from recognizing the power source or charging properly12. The steps to force restart the iPad depend on whether it has a Home button or not1.

Make sure that the device isn’t too hot or too cold. Extreme temperatures can affect the battery performance and charging ability of the iPad13. The iPad should be kept within the acceptable operating temperatures of 0° to 35° C (32° to 95° F)3.

Try charging with a different power adapter and cable. The power adapter and cable may be damaged or incompatible with the iPad, causing the charging issue14. It is recommended to use the original Apple power adapter and cable that came with the iPad, or other Apple-certified accessories4.

The other two options, D and E, are not relevant or helpful for resolving the charging issue. Backing up the device and erasing all content and settings may be useful for other issues, such as storage or performance problems, but not for charging problems5. Enabling Optimized Battery Charging is a feature that helps extend the battery lifespan by reducing the time that the iPad spends fully charged. It does not affect the charging speed or ability of the iPad. References: 1: Fix issues with charging - Apple Support 2: iPad won’t charge, Try these tips to fix it - Geeky Gadgets 3: iPad not charging: 6 solutions - 9to5Mac 4: How to fix an iPad that won’t charge: 8 troubleshooting tips - Macworld 5: Erase all content and settings from iPad - Apple Support : About Optimized Battery Charging on your iPhone, iPad, and iPod touch - Apple Support

 You can recover files you deleted from iCloud Drive within the last 30 days, whether you deleted them on iCloud.com or another device that has iCloud Drive turned on. However, you can’t recover or restore files you permanently remove. To recover files from iCloud Drive, you can use the Recently Deleted folder in iCloud Drive or the Restore Files option in Account Settings on iCloud.com. For instructions, see the references below. References: Recover deleted files on iCloud.com, Recover recently deleted iCloud Drive files in iCloud for Windows, How to Recover Deleted Files from iCloud Drive

Share disk is a macOS Recovery feature that allows you to share the internal storage of your Mac with Apple silicon as an external drive with another Mac. This feature is useful for transferring files between two Macs, or for troubleshooting issues with your Mac with Apple silicon. Share disk is only available on Mac computers with Apple silicon, and it requires a Thunderbolt or USB cable to connect the two Macs. To use Share disk, you need to start up your Mac with Apple silicon in macOS Recovery, then choose Utilities > Share Disk. On the other Mac, you can access the shared disk from the Finder or Disk Utility. References: = Use macOS Recovery on a Mac with Apple silicon, How to access macOS Recovery on Apple Silicon M1 Mac, Apple Silicon Macs to Feature New Boot and Recovery Interface, New Mac …, How to Enter Recovery Mode on a Mac with Apple Silicon

eSIM Swap is the feature on iPhone that allows you to convert your physical SIM card to an eSIM on the same iPhone, if your carrier supports it. This feature lets you free up the physical SIM slot for another SIM card, such as when you travel or switch carriers. To use eSIM Swap, you need to go to Settings > Cellular and tap Convert to eSIM. Then follow the instructions to complete the conversion process. References: = About eSIM on iPhone - Apple Support, Convert a physical SIM to an eSIM; How to convert a physical SIM to eSIM on iPhone 14 - iThinkDifferent.

 The Q key is the universal shortcut to quit or exit a manual page in the Terminal window. The manual page, or man page, is a document that provides information about a command or utility in the Unix-like operating systems. The man command is used to display the man page for a given command or topic. The man command uses a pager program, such as less or more, to display the man page in the Terminal window. A pager program allows the user to scroll through the text file one page, line, or half-page at a time. To exit the pager program and return to the shell prompt, the user needs to press the Q key. This is the same for any other program that invokes the pager program, such as git log or git diff. The Q key stands for quit, and it is easy to remember for Mac users who are familiar with the Command + Q shortcut to quit an application. References: = How to escape out of the MAN screen or page in UNIX?, How to Exit the MAN Command and Quit Man Pages Properly, How to Quit the MAN Command and Exit Man Pages Properly, How to jump to the end of a ‘man’ page

Instant Hotspot is a wireless feature that allows you to use your iPhone to provide wireless internet access to your Mac without a password. It is one of the Continuity features that Apple provides for its devices. Instant Hotspot uses Wi-Fi, Bluetooth, and iCloud to automatically connect your Mac to your iPhone’s cellular internet when Wi-Fi is not available. You just need to click the Wi-Fi icon on your Mac and choose your iPhone from the list of available networks. You don’t need to enter a password or set up a Wi-Fi hotspot manually. Instant Hotspot requires a Mac running OS X Yosemite or later and an iPhone with iOS 8.1 or later and a cellular data plan. Both devices must be signed in with the same Apple ID and have Bluetooth and Wi-Fi turned on. References: Share your internet connection from iPhone - Apple Support, How To Tether iPhone Data To A Mac When There’s No Wi-Fi Or Internet

 Activation Lock is a feature that prevents unauthorized use of an Apple device after it has been erased. It is enabled automatically when a user turns on Find My on their device. However, for devices that are owned or managed by an organization, there are two types of Activation Lock available: device-linked and user-linked. Device-linked Activation Lock requires Apple School Manager, Apple Business Manager, or Apple Business Essentials and an MDM solution. It allows the MDM solution to control turning Activation Lock on and off through server-side interactions, without depending on the user’s Apple ID or Find My settings. The MDM solution creates and sends a bypass code to Apple servers when it needs to lock or unlock the device. User-linked Activation Lock requires the user to have a personal Apple ID (not a Managed Apple ID) and to turn on Find My on their device. This method allows the user to lock an organization-linked device to their personal Apple ID if the MDM solution has allowed Activation Lock. The MDM solution should request and store a bypass code from the device before allowing the user to turn on Activation Lock. This bypass code can be used to turn off Activation Lock remotely with MDM, or directly on the device, if the user is unable to authenticate with their Apple ID. References:

Activation Lock on Apple devices - Apple Support

Activation Lock: How Apple Admins Can Manage It - Kandji

Disable Activation Lock on Apple devices with Intune

According to the Apple Device Support Reference Materials, you need your passcode to enable Face ID when:

You have just turned on or restarted your device by force restart or automatically after an OTA software update1.

Your device has failed to match a face for 5 times1.

You haven’t unlocked your device for more than 48 hours1.

The other two options, C and D, are not correct because they are based on incorrect or incomplete information. The correct condition for option C is that the passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn’t unlocked the device in the last 4 hours1. The correct condition for option D is that your device has received a remote lock command1. References: 1: Use Face ID on your iPhone or iPad Pro - Apple Support, Section "Require a passcode".

 iOS 17 is the latest version of the operating system for iPhone, and it brings new features and enhancements to the devices that support it. However, not all iPhone models are compatible with iOS 17. According to Apple, iOS 17 is compatible with the iPhone XS and newer, meaning that support has been dropped for the iPhone 8, iPhone 8 Plus, and iPhone X. Additionally, some web sources suggest that the iPhone 7 and iPhone 6s are also not compatible with iOS 17, although this has not been officially confirmed by Apple. Therefore, to prepare for the iOS 17 upgrade, you should replace the iPhone 6s and iPhone 7 models in your organization’s inventory, as they are likely to be incompatible with the new software. The iPhone SE (2nd generation) and iPhone SE (3rd generation) are compatible with iOS 17, as they have the sameprocessor as the iPhone 11 and iPhone 13, respectively. The iPhone X is also compatible with iOS 17, as it has the same processor as the iPhone XS. References: iPhone models compatible with iOS 17 - Apple Support, Will My iPhone Run iOS 17? - MacRumors, iOS 17 and iPadOS 17 Are Now Available - How-To Geek, iOS 17 Release Date, Compatibility and Confirmed Features from WWDC23

 To quit out of a man page in Terminal Mac, you need to press the q key on your keyboard. A man page is a manual page that shows the usage and syntax of a command or a program. The man command uses a pager program to display the man page on the screen. A pager program is a program that lets you view a text file one page at a time, or scroll up and down. The default pager program for the man command is less, which is a more advanced version of the more program. The q key is the command to quit the less program and return to the shell prompt. The other options, less, clear, and esc, are not valid ways to quit out of a man page in Terminal Mac. Less is the name of the pager program, not a command. Clear is a command to clear the screen, not to quit the pager program. Esc is a key to escape from certain modes or commands, not to quit the pager program. References: 1 How to Exit the MAN Command and Quit Man Pages Properly - OS X Daily 2 How to escape out of the MAN screen or page in UNIX? - Stack Overflow 3 How to use the command manual in Terminal | Macworld 4 How to Quit the MAN Command and Exit Man Pages Properly - Bollyinside

 FileVault is a feature that encrypts the entire APFS volume on a Mac using the AES-XTS data encryption algorithm. FileVault encryption keys are generated at different times depending on the scenario. According to the Apple Support documents12, FileVault encryption keys are generated in the following situations:

During the first login by a user on the Mac: This happens when FileVault is turned on during the initial Setup Assistant process. The user’s password and the hardware UID are used to protect the class key, which wraps the volume encryption key. The user’s password is also usedto generate a personal recovery key, which can be used to unlock the volume if the user forgets their password or their account is deleted.

When a user turns on FileVault: This happens when FileVault is turned on later from the System Settings. The user’s password and the hardware UID are used to protect the class key, which wraps the volume encryption key. The user’s password is also used to generate a personal recovery key, which can be used to unlock the volume if the user forgets their password or their account is deleted. An anti-replay mechanism prevents the old key (based on hardware UID only) from being used to decrypt the volume.

During user creation: This happens when a new user is added to the Mac after FileVault is turned on. The new user’s password and the hardware UID are used to protect the class key, which wraps the volume encryption key. The new user’s password is also used to generate a personal recovery key, which can be used to unlock the volume if the user forgets their password or their account is deleted.

The other options are not correct because FileVault encryption keys are not generated in those situations. When a user is deleted, their FileVault encryption key is removed from the Mac, but the volume encryption key remains the same. Setting the first user’s password does not generate FileVault encryption keys unless FileVault is turned on during the Setup Assistant process or later from the System Settings. References: Intro to FileVault - Apple Support, Volume encryption with FileVault in macOS - Apple Support

The installer log is a useful tool to troubleshoot macOS installation issues. The installer log records the progress and status of the installation process, as well as any errors or warnings that may occur. You can view the installer log during or after the installation by following these steps1:

To view the installer log during the installation, press Command-L on your keyboard. A new window will open showing the log messages. You can press Command-3 to show all messages, or Command-4 to show errors and progress messages only.

To view the installer log after the installation, open the Console app from the Applications > Utilities folder. In the sidebar, select your Mac under Devices, then choose /var/log > install.log from the list of log files. You can use the search field or the filter bar to find relevant messages.

The installer log can help you identify the cause of the installation issue, such as a corrupted installer file, insufficient disk space, incompatible software, or network problems. You can use the information in the installer log to troubleshoot the issue or contact Apple Support for further assistance. References: How to use the macOS installer log to troubleshoot installation problems - Macworld

 Option C shows the screen that indicates that iPhone is in recovery mode and ready to be updated or restored. This screen displays a cable and a computer icon, which means that you need to connect your iPhone to your computer and use iTunes or Finder to update or restore your device. This screen appears when you put your iPhone in recovery mode using the appropriate button combination for your model1. The other options show different screens that are not related to recovery mode. Option A shows the screen that appears when you turn on your iPhone and it is loading the software. Option B shows the screen that appears when you set up your iPhone for the first time or after a factory reset. Option D shows the screen that appears when you turn off your iPhone. References: If you can’t update or restore your iPhone or iPod touch, Apple Support.

Activity Monitor is an app that shows information about the processes running on your Mac, including how much CPU, memory, disk, network, and energy they use. You can use Activity Monitor to identify and quit processes that are slowing down your Mac or causing other issues. You can also view graphs and statistics of your Mac’s performance and activity. To open Activity Monitor, go to Applications > Utilities, or use Spotlight to search for it. You can then select a process and click the Info button to see more details, or click the X button to quit the process. You can also sort the processes by different columns, such as CPU, Memory, or Energy, to see which ones are using the most resources. You can also choose different tabs to see different types of processes, such as CPU, Memory, Disk, Network, or Cache. Activity Monitor is a useful tool for troubleshooting performance issues on your Mac and optimizing its efficiency. References: Use Activity Monitor on your Mac, How to see all the running programs on your Mac, How to See Which Program Is Using All Your CPU on Mac, How to track and kill processes on your Mac

According to the Apple Device Support Reference Materials, you can change the undo send delay setting on your iPad by going to Settings > Mail > Undo Send Delay1. This setting allows you to unsend an email within a certain time frame after you tap the send button. You can choose from Off, 10 seconds, 20 seconds, or 30 seconds. The other options, A, B, and C, are not correct because they are not the correct paths to access the undo send delay setting. General > Mail > Undo Send Delay is not a valid path in the iPad settings2. Open your mail app then open settings and select Undo Send Delay is not a valid option because the mail app does not have its own settings menu3. Settings > Mail > Accounts > Undo Send Delay is not a valid path because the Accounts section does not have an undo send delay option4. References: 1: Unsend email with Undo Send in Mail on iPad - Apple Support, Section "Delay sending emails". 2: General settings on iPad - Apple Support 3: Mail settings overview for iPad - Apple Support 4: Manage email accounts in Mail on iPad - Apple Support

This is the correct answer because turning on the firewall is the best way to protect your Mac from unwanted contacts from other computers when you are connected to the internet or a network. A firewall is a software or hardware system that blocks unauthorized access to your Mac by filtering the incoming and outgoing network traffic. The firewall can prevent hackers, malware, or other threats from accessing your Mac or stealing your data. You can also customize the firewall settings to allow or block specific apps and services from communicating through the firewall. To turn on the firewall on your Mac, you need to go to System Settings > Network > Firewall, and click the Turn On Firewall button. You can also click the Firewall Options button to see more settings and options. References: Block connections to your Mac with a firewall - Apple Support, A Practical Guide to Securing Your Mac | Reviews by Wirecutter