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SVC-16A Apple Service Fundamentals Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Apple SVC-16A Apple Service Fundamentals certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 57 questions

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?

A.

Light dust in the fans

B.

Third-party RAM installed

C.

Lint gathered near the rear vents

D.

Oxidation or discoloration of the logic board

Which of the following parts must be removed prior to replacing the left speaker of the MacBook Air (11-inch, Mid 2013)? (Select three.)

A.

Right speaker

B.

Bottom case

C.

Battery

D.

Logic board

E.

I/O Flex cable

F.

Display clamshell

G.

Input device (IPD) flex cable

Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?

A.

TPT

B.

IPT

C.

CSD

D.

VST

Which of the following components should be removed when testing a Mac Pro (Mid 2012) in minimal configuration?

A.

Power supply

B.

Backplane board

C.

Front panel board

D.

Power supply cable

What is the minimum version of OS X required required to use the AirPort Utility to configure an AirPort Extreme 802.1 lac?

A.

OSXv10.7.5

B.

OSXv10.7.2

C.

OSXv10.6.8

D.

OSXv10.8.4

When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component must be replaced with the speaker included in the Mid 2011 microphone kit?

A.

Left speaker

B.

Right speaker

C.

Thermal rubber gasket

D.

Both left and right speaker

If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear housing, with what will you secure the broken display?

A.

Glue

B.

Very High Bond (VHB) adhesive

C.

Packing tape

D.

Thermal compound

E.

Painters tape

Which THREE of the following items are appropriate to use for ESD prevention?

A.

Metal work surface

B.

Power supply discharge tool

C.

Grounded work mat

D.

Wrist strap and cord

E.

Wireless wrist strap

F.

Static-shielding bags

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?

A.

Red

B.

Blue

C.

White

D.

Yellow

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds?

A.

The unit does not have RAM or RAM is not installed properly.

B.

The logicboard has failed and must be replaced.

C.

The RAM does not pass data integrity tests.

D.

The hard drive has failed S.M.A.R.T. status.

Which Mac Book Pro listed below can use USB 3 devices at full speed?

A.

MacBook Pro (13-inch, Mid 2012)

B.

MacBook Pro (13-inch, Late2011)

C.

MacBook Pro (15-inch, Late 2011)

D.

MacBook Pro (17-inch, Late 2011)

How many simultaneous connections are supported on AirPort Extreme and Time Capsule?

A.

254

B.

100

C.

50

D.

10

To power on the system, which of the following can be used on the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) logic boards?

A.

Two switches that can be flipped

B.

Two ports that be activated

C.

Two pads that can be shorted

D.

Two buttons that can be pressed

Examine the image. You have a cable with a connector of this shape. What type of cable might this be? (Select two.)

A.

Thunderbolt

B.

Mini DisplayPort

C.

USB 2.0

D.

FireWire800

E.

MiniDVI

If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate the issue?

A.

Reinstall OS X

B.

Reset the System Management Controller (SMC)

C.

Reset NVRAM

D.

Startup in Safe Mode

Which of the following is NOT a good step to take when working on-site on a computer'?

A.

Place parts on the floor.

B.

Use a grounded ESD mat

C.

Wear a grounded ESD wrist strap.

D.

Check the polarity of the grounded power outlet.

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:

A.

Increases processing power

B.

Enhances graphics processing

C.

Optimizes system cooling

D.

Enables use of special memory module

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Total 57 questions
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