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37820X Avaya Midsize Solution Design Exam Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Avaya 37820X Avaya Midsize Solution Design Exam certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 65 questions

Refer to the Scenario:

Bittersweet Coffee Company (BCC).

Your initial bid response has been designed to meet only the customer's stated needs from the RFP.

Which feature brings added value to your solution without incurring any additional cost to the customer?

A.

On demand call recording and reporting for any user

B.

HTML based call accounting reports

C.

Meet-me audio conferencing

D.

Centralized management of wired network switches

Refer to the Scenario: IT-FAC.

With their new IP Office™, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.

In addition to the number of trunks required to extend calls, what other design issue must be considered?

A.

The incoming and outgoing trunk must be digital.

B.

The Incoming trunk can be analog or digital and the outgoing trunk must be digital.

C.

The incoming and outgoing trunk can be analog or digital.

D.

The incoming trunk must be digital and the outgoing can be analog or digital.

Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

A.

To IP Office and anchored In IP Office: A-6

B.

Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B

C.

Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5

D.

Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7

A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).

Which component Is used to create surveys In ACCS?

A.

Outbound Campaign Management Tool

B.

Proactive Outreach Manager

C.

Communication Control Toolkit

D.

Orchestration Designer

Your customer wants to edit the standard reports.

In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?

A.

Recording Library

B.

Agent Dashboards

C.

Realtime

D.

Custom reports

Refer to the Scenario: IT-FAC.

You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.

Which application and deployment option will provide this functionality?

A.

Avaya Communicator using iOS or Android smartphones

B.

one-X® Mobile Preferred using iOS or Android smartphones

C.

Scopia Mobile using iOS or Android smartphones

D.

one-X® Mobile Preferred using Windows smartphones

For your customer, you have decided to configure an IP Office™ Server Edition.

Using Just the primary server, which types of internal collaboration are available for the power users?

A.

Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses and video licenses

B.

Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses

C.

Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses

D.

Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses and video licenses

In Powered by Offer, when Is Fallback Twinning to an external device provided?

A.

When the mobile device loses contact with the IP Office In the cloud data center

B.

When simultaneous mode for the IP Office user is not available

C.

When the IP Office phone loses contact with the IP Office In the cloud data center

D.

After the mobile device rings an administer-able number of rings.

Your customer wants to create wallboards.

In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?

A.

Realtime

B.

Voice Recording Library

C.

Custom reports

D.

Agent Dashboards

Refer to the IT-FAC scenario and exhibits.

The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.

What are two characteristics of this mobility solution? (Choose two.)

A.

It utilizes the WiFi network of APs.

B.

It supports off-premise connectivity.

C.

It operates on a separate DECT network.

D.

It uses a line of ruggedized endpoints.

Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".

Which two soft clients would you recommend? (Choose two.)

A.

Avaya IX™ Workplace Web Client

B.

IP Office Web Client

C.

Avaya Communicator for Web

D.

Avaya one-X® Mobile Preferred

You are helping a customer learn about Avaya Contact Center Select (ACCS). They want to know about server requirements for an ACCS with Business Continuity.

Which two statements describe the server configurations for IP Office and ACC with Business Continuity?

A.

If the ACCS is using a hardware appliance the IP Office can be virtualized.

B.

IP Office and ACCS can be virtualized only using the same VMware host server.

C.

If the ACCS is using a hardware appliance the IP Office must be using a hardware appliance.

D.

IP Office and ACCS can be virtualized only using separate VMware host servers.

For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?

A.

Any email address will work for Basic level users.

B.

The email domain name must match the company domain name.

C.

An email address is not required for Basic level users.

D.

The email address for Basic level users does not need to be unique.

What are two reasons to use Voicemail Pro for recording? (Choose two.)

A.

Each Avaya Contact Center Select voice agent license includes a recording license.

B.

It provides reporting such as how many times a call was put on hold.

C.

It offers live monitoring of voice and screens.

D.

No additional licensing is needed to allow any user call recording via a button.

What is the Vantage™ Voice Assistant?

A.

An optional licensed feature for any Vantage device

B.

A Vantage application from the Apple app store

C.

A Vantage application for the K155

D.

A Vantage application from the Google Play store

Your customer wants WIFI connectivity.

What Is the least costly Avaya DC- IP Phone model that supports WIFI connectivity?

A.

J179

B.

J169

C.

J139

D.

J129

Which statement is true about the various levels and the file sharing capabilities of Avaya Spaces users?

A.

Only Member level users and above can share files.

B.

Only Owner/Admin level users can share files.

C.

All levels of users can share files.

D.

File sharing is not a capability within Avaya Spaces.

With the Avaya IX™ Workplace Client, what is the minimum Avaya Spaces account that Is required send and receive Instant messages?

A.

Basic

B.

Plus

C.

Business

D.

Platinum

You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business.

Based on these factors, which IP Office™ deployment model would meet the customer requirements?

A.

Private Cloud

B.

Public Cloud

C.

Hybrid Cloud

D.

On-Premise

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Total 65 questions
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