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Avaya 37820X Practice Test Questions Answers

Exam Code: 37820X (Updated 65 Q&As with Explanation)
Exam Name: Avaya Midsize Solution Design Exam
Last Update: 30-Aug-2025
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Questions Include:

  • Single Choice: 56 Q&A's
  • Multiple Choice: 9 Q&A's

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    37820X Questions and Answers

    Question # 1

    Refer to the Scenario:

    Bittersweet Coffee Company (BCC).

    Your initial bid response has been designed to meet only the customer's stated needs from the RFP.

    Which feature brings added value to your solution without incurring any additional cost to the customer?

    A.

    On demand call recording and reporting for any user

    B.

    HTML based call accounting reports

    C.

    Meet-me audio conferencing

    D.

    Centralized management of wired network switches

    Question # 2

    Refer to the Scenario: IT-FAC.

    With their new IP Officeâ„¢, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.

    In addition to the number of trunks required to extend calls, what other design issue must be considered?

    A.

    The incoming and outgoing trunk must be digital.

    B.

    The Incoming trunk can be analog or digital and the outgoing trunk must be digital.

    C.

    The incoming and outgoing trunk can be analog or digital.

    D.

    The incoming trunk must be digital and the outgoing can be analog or digital.

    Question # 3

    Refer to the exhibit.

    How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

    A.

    To IP Office and anchored In IP Office: A-6

    B.

    Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B

    C.

    Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5

    D.

    Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7

    Question # 4

    A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).

    Which component Is used to create surveys In ACCS?

    A.

    Outbound Campaign Management Tool

    B.

    Proactive Outreach Manager

    C.

    Communication Control Toolkit

    D.

    Orchestration Designer

    Question # 5

    Your customer wants to edit the standard reports.

    In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?

    A.

    Recording Library

    B.

    Agent Dashboards

    C.

    Realtime

    D.

    Custom reports

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