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72301X Avaya Aura Communication Applications Support Certified Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Avaya 72301X Avaya Aura Communication Applications Support Certified certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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In which way can you check the version of Presence Services snap-in installed on the Avaya Breeze ™

platform?

A.

Use puTTY SSH to the Avaya Breeze ™ platform, login as cust, then execute the swversion command.

B.

Use Avaya Aura ® System Manager and navigate to Elements > Breeze > Server Administration, and read the version displayed.

C.

Use Avaya Aura ® System Manager and navigate to Elements > Breeze > Service Management >

Services, and read the version displayed.

D.

Use puTTY SSH to the Avaya Breeze™ platform, login as cust, then execute the swversion –

PresenceServices command.

Which statement about Network Routing Policies in Avaya Aura® Session Manager (SM) is true?

A.

A dial pattern and routing policy are necessary in SM to call from an H323 device to a Basic/Native SIP

device (without an Avaya Aura® Communication Manager profile).

B.

A dial pattern and routing policy are necessary in SM to call from a Basic/Native SIP device (without a CM profile) to an H323 device on Avaya Aura® Communication Manager (CM).

C.

A dial pattern and routing policy are necessary in SM to call from an H323 device to an AST device on the same Avaya Aura® Communication Manager (CM).

D.

A dial pattern and routing policy are necessary in SM to call from an AST device to an H323 device on the same Avaya Aura® Communication Manager (CM).

Which statement about RTP media stream and Avaya Session Border Controller for Enterprise (SBCE) is

true?

A.

An RTP media stream will always bypass an SBCE.

B.

An RTP media stream will only flow through the SBCE if it is encrypted.

C.

An RTP media stream will transcode the codec as it flows the SBCE.

D.

An RTP media stream will typically flow through the SBCE.

A customer reports that Instant Messaging (IM) and Presence are not working for one or two users.

Where would you go to check that IM and Presence have been enabled for the affected users?

A.

Use Avaya Aura® System Manager (SMGR) web GUI to access the Engagement Development Platform >

Service Management click on List Presence Users.

B.

Use System Manager (SMGR) web GUI to access User > Users Management > Manage Users >

Communication Profile. Ensure that the presence profile is enables and that the right presence server is

selected.

C.

Use SSH to Avaya Breeze ™and run “display user xxxx” where xxxx is the station number.

D.

Use Avaya Aura® System Manager (SMGR) web GUI to access User Management > Manage Users >

More Actions > Presence Users. Ensure that the presence profile is enables and that the right presence

server is selected.

Which statement about Instant Message and Presence delivery to a SIP Remote Worker is true?

A.

IM is sent/from to a Remote Worker via Session Manager and SBCE; Presence notifications are relayed from Breeze to Remote Worker via SBCE but without passing through Session Manager.

B.

Presence and IM is delivered to SIP Remote Workers without passing through Session Manager.

C.

Presence notifications and IM are sent to a Remote Worker via Session Manager and Avaya SBCE.

D.

Presence notifications are sent to a Remote Worker via Session Manager and SBCE; IM is relayed from Breeze to Remote Worker via SBCE but without passing through Session Manager.

Which three protocols assist the WebRTC functionality to overcome the Network Address Translations (NAT) challenges? (Choose three.)

A.

ICE

B.

SRTCP

C.

TURN

D.

HTTPS

E.

STUN

You are trying to connect to the Avaya Session Border Controller (SBC) using the SSH client. After several attempts you cannot do it and realize that it is because you are using the wrong port.

Which port should you use to connect to the SBC using an SSH client?

A.

5022

B.

2222

C.

222

D.

822

E.

22

You are creating a SIP Entity for Avaya Aura® Engagement Development Platform – EDP / Avaya Breeze™.

What do you have to enter in the field labeled FQDN or IP Address?

A.

the Management IP-Address or FQDN of the Avaya Breeze™ platform.

B.

the SM100 IP-address or FQDN of the Avaya Breeze™ platform

C.

the IP-Address or FQDN of Core Platform Cluster

D.

the IP-Address or FQDN of general Purpose Cluster

After a new implementation the customer began to experience dropped calls and an ‘all lines busy’ error

condition. The carrier confirmed their service was operational and all lines tested came back good. After

contacting Avaya, support confirmed there were more calls being presented than the telephone switch could handle.

Which pre-implementation step was omitted?

A.

properly sizing trunk capacity

B.

interoperability testing

C.

upgrading the circuits

D.

correct licensing specifications

Which tool has an option to debug the TLS handshake between the server and the client?

A.

SIP Trace Config and SIP Trace Viewer

B.

List trace tac 701

C.

traceSM

D.

List trace tac 701/tls

To receive both the 46xxsettings.txt file and the firmware updates, what are the two locations in Avaya Session Border Controller for Enterprise (SBCE) administration where you would configure the IP address that Remote Workers telephones use? (Choose two.)

A.

in the Application Relay tab of the Relay Services page

B.

in the Networks tab of the Network Management page

C.

in the Interfaces tab of the Network Management page

D.

in the Reverse Proxy tab of the Relay Services page

Avaya Aura® Messaging (AAM) needs to communicate with Avaya Aura® Session Manager (SM) whose

identity certificates have been signed by Avaya Aura® System Manager (SMGR) Certificate Authority (CA).

How does AAM get a copy of the Trusted SMGR CA Certificate?

A.

The certificate is retrieved from SMGR automatically when AAM services are started.

B.

The certificate needs to be manually installed.

C.

The certificate installs as a result of running ‘initTM –f’.

D.

The certificate installs as a result of the enrollment process.

Callers hear a fast busy when they dial into Avaya Aura® Messaging (AAM) to retrieve their voicemail

messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM.

How would you restore the trunks to in-service status?

A.

Using AAM web GUI access Administration > Messaging > Diagnostics > Network Connection, and then click on the Release All Trunks button.

B.

SSH to AAM, and execute therelease trunks allcommand.

C.

SSH to AAM, and execute therelease trunkcommand.

D.

Using AAM web GUI access Administration > Messaging > Telephony Diagnostics > Release, type ‘all’ in the Equipment Number field, and then click on the Release button.

What are two ways to verify that STUN/TURN messages are being received from web browser at the Avaya Session Border Controller for Enterprise (SBCE)? (Choose two.)

A.

Enable traceFW with the STUN/TURN option enabled.

B.

Enable traceSBC with the STUN/TURN option enabled.

C.

Enable traceHTTP with the STUN/TURN option enabled.

D.

Enable debug logging on SBCE and look in ipcs.log.

In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve?

(Choose two.)

A.

Try actions that bypass the issue, like creating a work-around for temporary restoral of service.

B.

Capture potential triggers.

C.

Evaluate systems and components.

D.

Develop immediate controlled actions to isolate the problem.

E.

Develop a hypothesis based on the outcome of the various controlled actions and the system’s reactions.

Which statement about Remote Workers on Avaya Session Border Controller for Enterprise (SBCE) is true?

A.

With SBCE, Remote Workers must use a different dial plan to Office Workers.

B.

With SBCE, Remote Workers have less telephone features available compared to Office Workers.

C.

With SBCE, Remote Workers no longer need to use Virtual Private Network (VPN).

D.

With SBCE, Remote Workers have to come to the office to get new firmware on their phones.

Which three statements about the Avaya Session Border Controller for Enterprise (SBCE) are true? (Choose three.)

A.

Split horizon DNS with FQDN is recommended to allow smartphones to seamlessly register with Avaya

Session Border Controller for Enterprise, when out of range of Wi-Fi over the Mobile network, and register

direct with Avaya Aura® Session Manager when connected to a corporate Wi-Fi.

B.

You must use HTTPS as opposed to HTTP when web browsing to the Element Management System

(EMS).

C.

When ignoring traffic considerations, it is possible to co-reside WebRTC, Remote Worker, and SIP

Trunking applications on the same Avaya Session Border Controller for Enterprise (SBCE).

D.

Remote Worker and SIP Trunking can use the same IP addresses for both services.

E.

You can SSH to Avaya Session Border Controller for Enterprise using PuTTY with standard port 22.

Considering the message flow to an Avaya Aura® Contract Center (AACC) Agent Desktop, which protocol is used to communicate between AACC and Avaya Aura® Application Enablement Services (AES)?

A.

WCF

B.

TSAPI

C.

TR87

D.

DMCC

Which three statements about Avaya Breeze ™ with WebRTC Snap-in are true? (Choose three.)

A.

WebRTC uses a STUN/TURN server to relay WebRTC media from the public network through to the

Avaya Aura® Media Server (AAMS).

B.

WebRTC and Presence Services Snap-ins can co-reside on a General Purpose Cluster.

C.

WebRTC uses the Avaya Aura© Media Server (AAMS) to convert WebRTC media to SIP mediA.

D.

The WebRTC Snap-in will validate the authorization token created and encrypted by the web server.

E.

The web browser uses the “Cluster IP Address” to reach an Avaya Breeze ™ node when making a

WebRTC call.

You need to make a traceSBC in order to find a SIP trunk issue.

After logging into the Session Border Controller (SBC) as user ipcs, in which two valid ways can you issue the traceSBC command? (Choose two.)

A.

traceSBC -trunk

B.

su sroot, then enter and finally enter traceSBC -now

C.

su root, then enter and finally enter traceSBC

D.

traceSBC -now

E.

sudo traceSBC

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