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L3M4 CIPS Team Dynamics and Change Free Practice Exam Questions (2025 Updated)

Prepare effectively for your CIPS L3M4 Team Dynamics and Change certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 150 questions

‘Using resources to a more productive effect, either by producing more output with the same re-source, or using less resource to obtain the same output’. This is a description of:

A.

Efficiency

B.

Effectiveness

C.

Economy

A process by which a person’s abilities are gradually developed – a lifelong process – could be de-scribed as:

A.

Self-development

B.

Self-awareness

C.

Self-interest

D.

Self-service

Taiichi Ohno came up with the notion of the ‘wastes’. How many wastes?

A.

7

B.

5

C.

4

D.

6

Which of the following would be suitable general key performance indicators (KPIs) for monitoring supplier performance? Select THREE that apply.

A.

Delivery on time

B.

Financial reports

C.

Quality performance

D.

Cost management

E.

Length of contract

F.

Defining requirements

Which one is not part of Lewin’s Force Field Analysis model (overcoming resistance to change)?

A.

Change

B.

Unchange

C.

Refreeze

D.

Unfreeze

Because services are intangible, the key performance indicators for services are likely to be qualitative in all circumstances. Is this statement correct?

A.

Yes, services cannot be owned nor stored and therefore their quantities are not measurable

B.

Yes, there are no possible units by which services can be measured because they are intangible

C.

No, although services are intangible, they can be measured in terms of time or space covered

D.

No, although services are intangible, they are measurable but only in qualitative terms

'A team has a common XXXX and YYYY'.

Select the one which fits best.

A.

Captain and uniform

B.

Language and culture

C.

Employer and hobbies

D.

Purpose and goals

Which one of the following is unlikely to appear in an organisational procurement manual?

A.

Staff names

B.

Instructions

C.

Policies

D.

Procedures

Which of the following is a key element for the development of a contract?

A.

Scoping specifications

B.

Contract management

C.

Budget approval

D.

Managing suppliers

The view that financial rewards are welcome, but are not everything; that workers are willing to take on responsibility and enjoy a problem-solving approach is in line with Theory (Douglas McGregor):

A.

Y

B.

A

C.

Z

D.

X

People are inherently happy at work.

Workers seek responsibility.

Financial reward at work is welcome, but motivation, job satisfaction and recognition are equally A.

A.

important.

B.

Theory X

C.

Theory Y

‘A person who is reliable in seeing a task through to the end’.

Which of the Belbin team roles is being described here?

(An easy one – perhaps too easy)

A.

Implementer

B.

Shaper

C.

Completer / finisher

XTC Ltd is developing a new product to improve its competitive advantage. They are looking for suppliers to use their expertise and innovation to assist with the development of a new component. What is the most appropriate form of specification to use?

A.

Performance specification

B.

Conformance specification

C.

Service level specification

D.

Output-based specification

‘The power of an individual to persuade others may come from perceived attractiveness and right to be given respect’ Which of French and Raven’s categorisations applies here?

A.

Legitimate

B.

Coercive

C.

Referent

D.

Reward

Which of these examples constitutes an invitation to treat? Select TWO that apply.

A.

A supplier responds to your invitation to treat

B.

The price quoted in a supplier's price list

C.

The price of goods advertised on a supplier's website

D.

A supplier sends a detailed quotation through the post

E.

The submission of a tender

A small group of workers, under the leadership of a supervisor, seeking to make constructive practi-cal small changes to bring about operational improvement in the workplace.

A.

Quality circle

B.

Quality control group

C.

Trade union

D.

Quality initiative

Foodstuffs may arrive from an overseas supplier in a deteriorated state. Is this covered under the implied term of 'satisfactory quality'?

A.

No, it is sale by sample

B.

No, it is sale by description

C.

Yes, the food is not of a reasonable standard

D.

Yes, as the title has not passed yet

John is a new procurement manager who has recently joined Smiths Facilities Management Ltd. The company provides maintenance services through the utilisation of subcontractors. It is experiencing a number of issues with its supply chain which has resulted in customer complaints, and John would like to introduce service level agreements (SLA) to some of its key providers. Which of the following should be included?

    How often the service will be provided

    The procedures to be followed to resolve disputes

    The qualifications needed by staff providing the service

    The stock maintained by the subcontractor

A.

1, 3 and 4 only

B.

2, 3 and 4 only

C.

1, 2 and 4 only

D.

1, 2 and 3 only

According to CIPS, which of the following are not internal stakeholders? Select one.

A.

Shareholders

B.

Managers

C.

Other employees

D.

Directors

Misrepresentation can be defined as a false statement of material fact made by one of the contracting parties which was intended to (and did) induce the other party to make the contract. What remedies are available in this instance to the innocent party?

A.

Contract is voidable and damages can be claimed

B.

Contract is not voidable but damages can still be claimed

C.

Contract is voidable and must be amended and performed

D.

Contract is not voidable and it is too late to take any action

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Total 150 questions
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