SAP C_WME_2506 Practice Test Questions Answers

TheSplitfeature in a Smart Walk-Thru allows Builders to create alternate paths based on user actions or conditions, such as selecting a specific dropdown option. In this case, if users choose a dropdown option that requires additional steps, the Split feature can branch the Smart Walk-Thru to guide them through those steps before rejoining the main flow. This ensures the Smart Walk-Thru adapts dynamically to user choices, providing tailored guidance.

The other options are incorrect:

Start Point(A) defines where a Smart Walk-Thru begins, not alternate paths.

Wait For Condition(B) pauses the flow until a condition is met, not for branching.

Popup Step(D) displays a message or input field, not for managing alternate paths.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“The Split feature enables branching in Smart Walk-Thrus based on user actions, such as dropdown selections, allowing customized guidance for different paths.”

The courseGetting Started with Building WalkMe Solutionsexplains:

“Use Split steps to handle alternate paths in a Smart Walk-Thru, like additional steps for specific dropdown choices, ensuring flexible and accurate guidance.”

Option C, Split, is the correct feature for this scenario.

The end user behavior (pain point) to address is thatusers do not know which is the correct option in the dropdown fields. This specific behavior directly causes the inaccurate data, as sales team members are selecting incorrect options due to a lack of guidance. WalkMe content, such as Guidance SmartTips, can provide real-time instructions for each dropdown field to ensure correct selections, addressing the root cause of the issue.

The other options are related but not the primary pain point:

Inaccurate data(A) is the outcome, not the behavior.

No help documentation(B) is a contributing factor, not the user’s action.

Rushing through details(C) is a secondary behavior, but the core issue is incorrectdropdown selections.

Extract from Official WalkMe Documentation:

Per the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.3: Identifying Pain Points):

“Identify the specific end user behavior causing issues, such as selecting incorrect options in dropdowns, to target WalkMe content effectively, like SmartTips for field guidance.”

The courseGetting Started with Building WalkMe Solutionsexplains:

“Focus on the user behavior driving the problem, such as confusion over dropdown options, to design WalkMe solutions that provide clarity and improve accuracy.”

Option D is the end user pain point to address.

The WalkMe Insights platform is designed to provide actionable data to optimize digital adoption by identifying user behavior and content needs. The “What Users Are Searching For” section in Insights specifically tracks search terms entered by end users in the WalkMe Menu, revealing what content or guidance they are seeking. This data is critical for planning future builds because it highlights gaps in existing content or areas where users need additional support. For example, if many users search for “profile settings” but find no relevant content, this indicates a need to build guidance for that process.

In the context of the question, “What Users Are Searching For” directly informs the WalkMe Builder about user pain points and content demands, unlike the other options:

Total Menu Opensonly shows how often the WalkMe Menu is accessed, not what users are looking for.

Activity Logprovides a record of user interactions with WalkMe content but doesn’t specifically highlight search behavior or content needs.

Text and Multilanguagerelates to content localization settings, not user behavior or content planning.

Extract from Official WalkMe Documentation:

According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting):

“The ‘What Users Are Searching For’ report in Insights displays the search terms entered by end-users in the WalkMe Menu, along with metrics such as the percentage of searches resulting in no action. This report helps Builders identify content gaps and prioritize new builds based on user demand.”

Additionally, the courseAdvancing Your Skills in Building WalkMe Solutionsemphasizes:

“Leveraging Insights data, particularly the ‘What Users Are Searching For’ section, enables Builders to align content creation with user needs, ensuring proactive digital adoption support.”

This confirms that option C is the correct choice, as it directly correlates with determining future content needs based on user search behavior.

The Dynamic Layout of a WalkMe ShoutOut in the Editor is composed of three layers: theFrame,Canvas, andWidget. TheFramedefines the outer structure and positioning of the ShoutOut (e.g., size and placement on the screen). TheCanvasis the content area where text, images, or buttons are placed. TheWidgetincludes interactive elements, such as the call to action button or close button, that users can interact with. These layers work together to create a customizable and visually appealing ShoutOut.

The other options are incorrect:

Z-index(C) is a CSS property that controls stacking order, not a layer of the ShoutOut’s layout.

Player(E) refers to the WalkMe Player, which delivers content but is not part of the ShoutOut’s internal structure.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.9: ShoutOuts):

“The Dynamic Layout of a ShoutOut consists of three layers: the Frame, which sets the structural boundaries; the Canvas, which holds the content; and the Widget, which includes interactive components like buttons.”

The courseAdvancing Your Skills in Building WalkMe Solutionselaborates:

“When designing ShoutOuts, understand the Dynamic Layout’s three layers—Frame, Canvas, and Widget—to effectively customize appearance and functionality for user engagement.”

Options A, B, and D are the correct layers of a ShoutOut’s Dynamic Layout.

The issue described—where a SmartTip scrolls with the page before snapping back to its intended position—indicates that the SmartTip is not properly anchored to its associated element. TheLock to Elementconfiguration ensures that the SmartTip remains fixed relative to the selected element, even during scrolling or dynamic page changes. Enabling this setting in the WalkMe Editor prevents the SmartTip from moving independently and ensures it stays aligned with the target element.

The other options are incorrect:

Display Condition(A) controls when the SmartTip appears based on rules, not its positioning behavior.

Z-Index(B) affects stacking order, not scrolling alignment.

Appears and disappears as a result of end user action(C) relates to element visibility triggers, not anchoring during scrolling.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips):

“The ‘Lock to Element’ setting ensures that a SmartTip remains anchored to its selected element, preventing it from scrolling independently or misaligning during page interactions like scrolling.”

The courseAdvancing Your Skills in Building WalkMe Solutionsadvises:

“If a SmartTip moves with page scrolling before snapping back, enable ‘Lock to Element’ in the Editor to maintain consistent positioning relative to the target element.”

Option D, Lock to Element, resolves the scrolling issue observed during Quality Assurance.