500-052 Cisco Deploying Cisco Unified Contact Center Express Free Practice Exam Questions (2025 Updated)

To deploy a Cisco Unified CCX application, the following tasks are required:

Create a trigger: A trigger is a phone number or a URI that is associated with an application and invokes a script when it is dialed or requested. A trigger defines the type of communication (voice or HTTP), the maximum number of sessions, and the script to be executed. To create a trigger, use the Cisco Unified CCX Administration web interface and navigate to Applications > Trigger Management. For more information on how to create a trigger, see the Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5 (1), Chapter: Unified CCX Application Configuration, Section: Trigger Management.

Upload script to repository: A script is a set of instructions that defines the call flow and logic of an application. A script is created using the Cisco Unified CCX Editor, which is a graphical tool that allows users to drag and drop steps, variables, and expressions. To upload a script to the repository, use the Cisco Unified CCX Editor and select File > Save Script As. For more information on how to upload a script, see the Cisco Unified Contact Center Express Editor Step Reference, Release 12.5 (1), Chapter: Saving and Uploading Scripts, Section: Saving and Uploading Scripts.

Specify the maximum number of sessions: The maximum number of sessions defines how many concurrent calls or requests an application can handle. The maximum number of sessions is configured at the trigger level and depends on the license type and the available system resources. To specify the maximum number of sessions, use the Cisco Unified CCX Administration web interface and navigate to Applications > Trigger Management. For more information on how to specify the maximum number of sessions, see the Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5 (1), Chapter: Unified CCX Application Configuration, Section: Trigger Management.

The following tasks are not required to deploy a Cisco Unified CCX application:

Restart the Cisco Unified CCX Engine: The Cisco Unified CCX Engine is a service that runs on the Unified CCX server and executes the scripts associated with the applications. The Cisco Unified CCX Engine does not need to be restarted after deploying an application, unless there is a change in the system configuration or a problem with the service. To restart the Cisco Unified CCX Engine, use the Cisco Unified CCX Serviceability web interface and navigate to Tools > Control Center - Network Services. For more information on how to restart the Cisco Unified CCX Engine, see the Cisco Unified Contact Center Express Serviceability Administration Guide, Release 12.5 (1), Chapter: Unified CCX Serviceability, Section: Control Center - Network Services.

Configure default session timeout: The default session timeout defines how long an idle session can remain active before it is terminated by the system. The default session timeout is configured at the system level and applies to all applications. The default session timeout does not need to be configured for each application, unless there is a specific requirement to override the system value. To configure the default session timeout, use the Cisco Unified CCX Administration web interface and navigate to System > System Parameters. For more information on how to configure the default session timeout, see the Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5 (1), Chapter: Unified CCX System Configuration, Section: System Parameters. References:

Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5 (1)

Cisco Unified Contact Center Express Editor Step Reference, Release 12.5 (1)

Cisco Unified Contact Center Express Serviceability Administration Guide, Release 12.5 (1)

[Deploying Cisco Unified Contact Center Express (UCCXD) v6.0]5

 Relative filters are used to generate historical reports for a predefined time period, such as today, yesterday, this week, last week, this month, last month, year to date, or last year. They allow users to select the date range and time range options for the report data. Relative filters are not applicable for real-time or live data reports, which use key criteria and field filters instead. Relative filters are also not used for filtering spam emails or reporting on port usage, which are not related to the report generation process. References:

Cisco Unified Contact Center Express Report User Guide, Release 11.6 (1), Chapter: Report Filters, Section: Filter Types, Subsection: Date & Time

[Deploying Cisco Unified Contact Center Express (UCCXD) v6.0]2, Module 3: Cisco Unified CCX Reporting, Lesson 2: Cisco Unified CCX Historical Reports, Topic: Historical Reports Filters

In Cisco Unified CCX Administration, when you add a Cisco Unified Communications Manager (CUCM) Telephony group, a CTI Route Point is created on the CUCM. A CTI Route Point is a virtual device that can receive multiple simultaneous calls and route them to a Cisco Unified CCX application by using the JTAPI protocol. A CUCM Telephony group defines the CUCM cluster, the JTAPI user, and the CTI Route Point that are associated with a Cisco Unified CCX system12

The other options are not correct:

CTI Ports: CTI Ports are virtual devices that can make or receive calls and are controlled by the JTAPI application. CTI Ports are not created when you add a CUCM Telephony group, but when you add a Cisco Unified CCX Call Control Group12

Cisco Unified CCX Call Control Group: A Cisco Unified CCX Call Control Group is a logical grouping of CTI Ports that are used by the Cisco Unified CCX system to make and receive calls. A Cisco Unified CCX Call Control Group is not created when you add a CUCM Telephony group, but when you configure the Cisco Unified CCX system parameters12

Cisco Unified Communications Manager Call Control Group: A Cisco Unified Communications Manager Call Control Group is a term that does not exist in the Cisco Unified CCX terminology.

References: 1: Cisco Unified Contact Center Express Administration Guide, Release 10.0(1) - Unified CM Configuration [Cisco Unified Contact Center Express] - Cisco 1 2: Cisco Unified Contact Center Express Design Guide, Release 10.0(1) - Unified CM Telephony Subsystem [Cisco Unified Contact Center Express] - Cisco 2

Historical reports can be generated using the Historical Reporting Client (HRC) and the Cisco Unified Intelligence Center (CUIC). The HRC is a standalone application that allows supervisors and administrators to view and print reports on historical data from the Unified CCX server. The CUIC is a web-based reporting application that provides real-time and historical reports for Unified CCX. Both tools allow users to create, schedule, and export reports on various aspects of the Unified CCX system, such as agent performance, call statistics, and system health. References:

Cisco Unified Contact Center Express Reporting Guide, Release 11.6(2), Chapter: Historical Reports

[Deploying Cisco Unified Contact Center Express (UCCXD) v6.0]2, Module 3: Cisco Unified CCX Reporting, Lesson 1: Cisco Unified CCX Reporting Overview

Email is a feature that allows agents to handle customer emails from the Cisco Finesse desktop. Agents can receive, reply, transfer, and close email contacts. Agent Email is only available in the Premium package of Cisco Unified CCX, which provides the maximum level of customer interaction management. The Enhanced and Standard packages do not support Agent Email or other multichannel features such as chat and outbound. References: Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 - Module 1: Design a Cisco Unified Contact Center Express System Deployment - Lesson 1: Cisco Unified Contact Center Express Product Overview - Topic: Cisco Unified CCX Product Packages1

The trace configuration interface is used to configure debug parameters for log files in Cisco Unified Contact Center Express (UCCX). This interface allows the administrator to set the trace level, trace output, and trace file size for different UCCX components and services. The trace configuration interface can be accessed from the UCCX Serviceability web page by selectingTrace > Configuration from the menu. The trace configuration interface also provides the option to view the current trace settings and download the trace files for troubleshooting purposes. References: Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5 (1) SU3 - Cisco Unified CCX Serviceability, Use CLI to Collect Unified Contact Center Express Logs - Cisco