500-710 Cisco Video Infrastructure Implementation (VII) Free Practice Exam Questions (2025 Updated)

To enable the administrator to be notified remotely when certain events occur, such as system errors, booking failures, or alarms, the email settings must be properly configured in TMS. The email settings allow the administrator to specify the SMTP server, the sender address, the recipient addresses, and the notification frequency for different types of events. The email settings can be configured by going to Administrative Tools > Configuration > Email Settings12. References := 

https://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/tms/admin_guide/Cisco_TMS_Admin_Guide_14-1.pdf

https://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/tms/admin_guide/Cisco-TMS-Admin-Guide-15-13-2.pdf

 The priority number governs the order in which the search rules query the local zone versus neighbored Expressways. The priority number is a value between 1 and 1000 that is assigned to each search rule. The lower the priority number, the higher the precedence of the search rule. The Expressway evaluates the search rules in ascending order of priority numbers, and stops when it finds a match. The priority number determines which zone (local or neighbor) is searched first for a given destination alias123 References := 1Cisco Expressway Administrator Guide (X14.0) - Search Rules 2Cisco Expressway-E and Expressway-C Basic Configuration Deployment Guide (X14.0) - Routing Configuration 3Concept of Zones Demystified On Cisco Expressway Series

= To restrict the registration of endpoints based on their aliases, you can use the restriction policy feature on the Cisco Expressway. The restriction policy can be set to “Allow”, “Deny”, or “None”. If you set it to “Allow”, you can specify a list of regular expressions that match the aliases of the endpoints that you want to allow. Any endpoint that does not match any of the expressions in the allow list will be rejected. If you set it to “Deny”, you can specify a list of regular expressions that match the aliases of the endpoints that you want to deny. Any endpoint that matches any of the expressions in the deny list will be rejected. If you set it to “None”, you can disable the restriction policy feature and allow all endpoints to register.

In this question, the engineer wants to only allow the registration of endpoints with aliases containing cisco.com as the domain. Therefore, the best option is to set the restriction policy to “Allow” and include the expression. *@cisco. com in the allow list. This expression will match any alias that ends with @cisco.com, such as user1@cisco.com, user2@cisco.com, etc. Any other alias that does not end with @cisco.com, such as user3@gmail.com, user4@company.com, etc., will not match the expression and will be rejected.

References := Cisco Expressway Basic Configuration Deployment Guide, Cisco Expressway Administrator Guide

 Controllers are a type of Cisco Spark Bot that act as a text-based remote control for external services. Controllers allow users to interact with other applications or platforms through Cisco Spark, using commands or natural language. For example, the Spark DocuSign Bot is a controller that allows users to sign and send documents using DocuSign from within Cisco Spark. Controllers usually require authentication and authorization to access the external service, and may also support webhooks or callbacks to receive updates from the service123 References := 1Building the Perfect Bot for Cisco Spark 2Picking Your Framework to Build Bots on Cisco Spark 3Spark Bot Demo

 TMS, or Cisco TelePresence Management Suite, is a software application that enables centralized management of Cisco video conferencing and collaboration devices and systems. TMS relies on the following two operating systems and database applications1:

Windows Server: TMS requires a Windows Server operating system to run. The supported versions are Windows Server 2019, 2016, and 2012 R22.

SQL: TMS requires a SQL database application to store and manage data. The supported versions are SQL Server 2019, 2017, 2016, and 20142.

The other options are not correct because:

Oracle: TMS does not support Oracle as a database application. TMS only supports SQL Server as a database application2.

MS Access: TMS does not support MS Access as a database application. TMS only supports SQL Server as a database application2.

Linux Ubuntu: TMS does not support Linux Ubuntu as an operating system. TMS only supports Windows Server as an operating system2.

References := 1: Cisco TelePresence Management Suite (TMS) - Cisco 2: Cisco TelePresence Management Suite Installation and Upgrade Guide (15.16) - System Requirements [Cisco TelePresence Management Suite] - Cisco

To write a new app in Tropo, you need to use the Web (HTTP) API, which allows you to run your app scripts on your own servers. The app scripts can be written in any of the supported languages: Groovy, JavaScript, PHP, Python, or Ruby. However, the file extension for the app scripts must be .js, regardless of the language you use. This is because Tropo uses the .js extension to identify the app scripts and load them into the Tropo engine. If you use a different extension, Tropo will not recognize your app scripts and will not execute them. References: Tropo WebAPI Shipped Buildpack, Tropo Sample Applications, When writing new App in Tropo, in what format should the App Scripts be saved?

 Cisco Spark is a cloud-based collaboration platform that allows users to create, share, and communicate with each other through messaging, calling, and meeting features. Cisco Spark can be integrated with an on-premises solution using hybrid connectors, which are software applications that securely connect Cisco Spark to the organization’s premises or to the Cisco Hosted Collaboration Solution (HCS) in a partner cloud. The hybrid connectors enable integration with Cisco Spark for various services, such as calendar, call, directory, media, and serviceability. 12345, three hybrid connectors that allow Cisco Spark to be integrated with an on-premises solution are:

Calendar Connector: This connector allows users to schedule and join Webex meetings from their Microsoft Exchange or Google Calendar. It also enables features such as One Button to Push (OBTP) and Personal Meeting Room (PMR) for Cisco video devices. The Calendar Connector runs as an application within Cisco Expressway or Enterprise Compute Platform (ECP).

Call Connector: This connector allows users to make and receive calls from their Cisco Spark app using their existing phone system, such as Cisco Unified Communications Manager or Cisco HCS. It also enables features such as single number reach, call control, and call history. The Call Connector runs as an application within Cisco Expressway or ECP.

Directory Connect: This connector allows users to synchronize their user directory from their on-premises Active Directory or LDAP server to Cisco Spark. It also enables features such as usersearch, user profile, and user activation. The Directory Connect runs as an application within Cisco Expressway or ECP.

The other options, such as Calendar Aware, Directory Service, and Calendar Service, are not hybrid connectors for Cisco Spark. Calendar Aware is a feature that allows users to see the availability of other users based on their calendar status. Directory Service is a feature that allows users to search and view the contact details of other users. Calendar Service is a feature that allows users to schedule and join meetings from their Cisco Spark app. These features are enabled by the hybrid connectors, but they are not connectors themselves. References := Cisco Spark Hybrid Services Data SheetCisco Spark Hybrid Services - CiscoDeployment guide for Hybrid Calendar - Deploy Expressway-based Hybrid Calendar for Microsoft ExchangeDeployment guide for Hybrid Call Service - Deploy Expressway-based Hybrid Call ServiceDeployment guide for Hybrid Directory Service - Deploy Expressway-based Hybrid Directory Service

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Cisco Meeting Server is a software application that provides scalable, secure, and interoperable video, audio, and web conferencing on premises or in the cloud1.

Cisco Meeting Server has several components that can be enabled to expand the functionality of the server, such as2:

Web Bridge: This component provides web-based access to meetings using WebRTC or Cisco Meeting App.

Load Balancer: This component distributes the load of incoming calls and web requests across multiple Call Bridges and Web Bridges.

TURN Server: This component provides firewall and NAT traversal for media streams using the TURN protocol.

H.323 Gateway: This component provides interworking between different communication protocols, such as SIP, H.323, and WebRTC.

SIP Edge: This component provides secure SIP signaling and media encryption for external endpoints and servers.

Call Bridge: This component hosts the conferences and provides transcoding, layout, and recording services.

XMPP: This component provides chat and presence services using the XMPP protocol.

The component that is used for interworking between different communication protocols is the H.323 Gateway2. The H.323 Gateway allows Cisco Meeting Server to communicate with endpoints and servers that use different protocols, such as H.323, SIP, or WebRTC. The H.323 Gateway can also provide protocol conversion, media encryption, and bandwidth management for the interworked calls2.

Therefore, the correct answer is D. H.323 gateway.

References := 1: Cisco Meeting Server - Overview 2: Cisco Meeting Server Deployment Guide (2.9)

Authentication credentials can be stored in the local database of the Expressway. This is true because the Expressway can use its local authentication database to verify the credentials of incoming requests from devices or external systems1. Alternatively, the Expressway can also use external authentication methods, such as LDAP, SAML, or OAuth1.

SIP endpoints always need authentication credentials. This is false because the Expressway’s authentication policy can be configured separately for each zone, and it can be set to “Do not check credentials” or “Treat as authenticated” for SIP messages from local or non-local domains1. This means that some SIP endpoints may not need authentication credentials to communicate with the Expressway, depending on the zone configuration.

The endpoint and Expressway must be configured and synchronized with an NTP server delivering an identical time stamp. This is false because the Expressway and the endpoint do not need to be synchronized with identical NTP timestamps for authentication purposes2. However, it is recommended to synchronize the Expressway and the endpoint with the same NTP server for other reasons, such as logging, troubleshooting, and certificate validation3.

Expressways and endpoints do not need to be synchronized with identical NTP timestamps. This is true because the Expressway and the endpoint do not need to be synchronized with identical NTP timestamps for authentication purposes2. However, it is recommended to synchronize the Expressway and the endpoint with the same NTP server for other reasons, such as logging, troubleshooting, and certificate validation3.

When a subzone is set for “Treat as Authenticated”, the endpoint must have the correct authentications configured. This is false because the “Treat as Authenticated” option means that the Expressway will not verify the credentials and will allow the message to be processed as if it has been authenticated1. This option can be used to cater for endpoints from third-party suppliers that do not support authentication within their registration mechanism1.

References := 1: Cisco Expressway Administrator Guide (X14.0) - Device Authentication 2: Cisco Expressway Administrator Guide (X14.0) - NTP Configuration 3: Cisco Expressway Administrator Guide (X14.0) - Time and Date

 = A calls log is a tool that records the details of each call that passes through the Expressway, including the source and destination addresses, the protocol, the call duration, the bandwidth, and the reason for termination. An engineer can use the calls log to check the bandwidth allocation and usage for each call, and to identify any calls that were rejected or downspeeded due to traversal bandwidth restrictions. To access the calls log, go to Status > Calls > History on the Expressway web interface. The calls log can also be exported as a CSV file for further analysis. References := Cisco Expressway Administrator Guide (X15.0) - Calls Log

 In an H.323 call that is not interworked, meaning that both the caller and the callee are using the H.323 protocol, the Expressway acts as an H.323 gatekeeper and routes the following signaling protocols through itself:

Q.931: This is the call signaling protocol that is used to establish, maintain, and terminate calls between any two H.323 entities. Q.931 messages are exchanged over a TCP connection between the endpoints and the Expressway. The Expressway can perform address translation, admission control, and call routing based on the Q.931 messages.

RAS: This is the registration, admission, and status protocol that is used between an H.323 endpoint and the Expressway to provide services such as endpoint registration, address resolution, bandwidth management, and zone management. RAS messages are exchanged over a UDP connection between the endpoints and the Expressway. The Expressway can accept or reject registration requests, allocate bandwidth, and monitor the status of the endpoints based on the RAS messages.

H.245: This is the control protocol for multimedia communication that is used to negotiate the capabilities, open and close logical channels, and exchange control and indication signals for audio, video, and data streams. H.245 messages are exchanged over a TCP connection between the endpoints and the Expressway. The Expressway can modify or enforce the capabilities, allocate ports, and relay the media control signals based on the H.245 messages.

The other protocols, such as RTP, RTCP, and H.254, are not routed through the Expressway in an H.323 call that is not interworked. RTP and RTCP are the protocols for sending or receiving multimedia information (voice, video, or text) between the endpoints. H.254 is not a valid protocol name, but it might be a typo for H.264, which is a video coding standard that defines how video streams are compressed and decompressed. These protocols are exchanged directly between the endpoints over UDP connections, without involving the Expressway. References := Cisco Expressway Administrator Guide (X14.0) - About H.323Cisco Expressway Basic Configuration Deployment Guide (X14.0) - H.323 Call Flow [Cisco Expressway Administrator Guide (X14.0) - Configuring H.323]

A cluster is a group of Expressways that share configuration and information, and act as one large Expressway Local Zone1.

Clustering is used to increase the capacity and resilience of the Expressway deployment1.

The maximum number of Expressways that can be clustered is six123.

However, the capacity gain from clustering is limited to a maximum factor of four, except for Small VMs, which have no gain2.

For Small VMs, clustering is only for redundancy and not for scale2.

References := 1: Cisco Expressway Administrator Guide (X14.0) - Clustering and Peers 2: Cisco Expressway Administrator Guide (X14.0.2) - Expressway Capacity and Sizing 3: Cisco Expressway Administrator Guide (X14.3) - Expressway Capacity and Sizing

A Cisco Spark Partner reseller can perform the following administrative functions from the Cisco Spark Management portal1:

Quickly start customer trials: A partner can create a trial account for a customer and assign licenses and services to the trial users. The partner can also monitor the trial status and usage from the portal2.

Help to manage the customer accounts: A partner can view and edit the customer account details, such as the company name, address, and domain. The partner can also add or remove licenses and services, assign administrators, and manage billing and payment information3.

The other options are not correct because:

Determine Single Sign-On customer usage reports: This function is not available from the Cisco Spark Management portal. The partner can only enable or disable Single Sign-On for a customer account, but not view the usage reports.

Enable Single Sign-On and Directory sync through corporate LDAP services on-premises: This function is not available from the Cisco Spark Management portal. The partner can only enable or disable Single Sign-On and Directory sync for a customer account, but not configure them through corporate LDAP services on-premises .

Determine role-based access and view usage reports: This function is not available from the Cisco Spark Management portal. The partner can only assign administrators to a customer account, but not determine the role-based access. The partner can also not view the usage reports of the customer account3.

References := 1: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/partnerportal/b_spark-partner-portal-user-guide.html  2:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/partnerportal/b_spark-partner-portal-user-guide/b_spark-partner-portal-user-guide_chapter_0100.html  3: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/partnerportal/b_spark-partner-portal-user-guide/b_spark-partner-portal-user-guide_chapter_0101.html : https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/partnerportal/b_spark-partner-portal-user-guide/b_spark-partner-portal-user-guide_chapter_01011.html : https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/partnerportal/b_spark-partner-portal-user-guide/b_spark-partner-portal-user-guide_chapter_01010.html

= To schedule a CMS conference on TMS with WebEx as a participant, the engineer needs to ensure that the WebEx server address is correctly configured in both TMS and CMS. This is because TMS uses the WebEx server address to create an externally hosted conference with a WebEx SIP URI, and CMS uses the WebEx server address to dial out to the WebEx meeting. The WebEx server address can be configured in TMS under Administrative Tools > Configuration > Network Settings > WebEx Settings, and in CMS under Configuration > WebEx. The WebEx server address should match the WebEx site URL that is used to join the WebEx meeting12. References := 12

= OAuth is an open standard for authorization that allows applications and services to access resources on behalf of a user, without sharing the user’s credentials. OAuth uses access tokens to grant permissions to applications and services to access the user’s resources1. Cisco Spark supports OAuth 2.0, which is the latest version of OAuth2.

To use OAuth access tokens with Cisco Spark, you need to follow these steps2:

Register your application or service to Cisco Spark as an integration. You will receive a client ID and a client secret, which are used to identify your application or service to Cisco Spark.

Redirect the user to the Cisco Spark authorization URL, where the user can login with their Cisco Spark credentials and grant permissions to your application or service. The permissions are defined by the scopes that you specify in the authorization URL. For example, if you want to access the user’s messages and rooms, you need to request the spark:messages_read and spark:rooms_read scopes.

Receive an authorization code from Cisco Spark, which is sent to the redirect URI that you specify in the authorization URL. The redirect URI must match the one that you registered with Cisco Spark.

Exchange the authorization code for an access token and a refresh token from Cisco Spark, using your client ID and client secret. The access token is used to access the user’s resources on Cisco Spark, such as messages, rooms, people, etc. The refresh token is used to obtain a new access token when the current one expires.

Use the access token to make API requests to Cisco Spark on behalf of the user. You need to include the access token in the Authorization header of your HTTP requests, such as Authorization: Bearer .

Therefore, the two options that are requirements to use OAuth access tokens with Cisco Spark are:

C. Applications can only request the access token when the authenticated user grants permissions to this service. This is true because the user needs to authorize the application or service to access their resources on Cisco Spark, by logging in and consenting to the scopes that the application or service requests.

E. Services can request the access token only when the authenticated user grants permissions to this service. This is also true because the service needs to obtain the user’s consent to access their resources on Cisco Spark, by redirecting the user to the Cisco Spark authorization URL and receiving an authorization code.

The other options are not requirements to use OAuth access tokens with Cisco Spark, because:

A. Tokens must request access to servers before applications register to Cisco Spark. This is false because tokens are not entities that can request access to servers. Tokens are strings that represent the permissions that the user grants to the applications or services. Applications or services need to register to Cisco Spark before they can request tokens, not the other way around.

B. Servers must register to Cisco Spark as an application to request access tokens. This is false because servers are not the same as applications. Servers are physical or virtual machines that host applications or services. Applications or services are software programs that interact with Cisco Spark. Servers do not need to register to Cisco Spark, but applications or services do.

D. Applications must register to Cisco Spark as a server to request access tokens. This is also false because applications are not the same as servers. Applications are software programs that interact with Cisco Spark. Servers are physical or virtual machines that host applications or services. Applications do not need to register to Cisco Spark as servers, but as integrations.

References := OAuth 2.0, Cisco Spark for Developers - Authentication

To schedule endpoints that are registered to the Cisco UCM to conferences using TMS, the Cisco UCM must first be added to a folder in TMS Systems > Navigator12.

This is because TMS needs to discover the endpoints that are registered to the Cisco UCM and import them into its database12.

To add the Cisco UCM to a folder in TMS Systems > Navigator, the following steps are required12:

Navigate to Systems > Navigator in TMS and select a folder where you want to add the Cisco UCM.

Click Add Systems and select Unified CM from the drop-down menu.

Enter the IP address or hostname of the Cisco UCM publisher server, the username and password of the application user, and the SIP domain of the Cisco UCM.

Click Save.

TMS will then connect to the Cisco UCM and discover the endpoints that are registered to it. The endpoints will appear under the Unified CM node in the folder.

The endpoints can then be scheduled to conferences using TMS.

References := 1: Cisco TelePresence Management Suite Provisioning Extension Deployment Guide (14.6) - Adding Unified CM to Cisco TMSPE 2: Cisco TelePresence Management Suite Administrator Guide (15.13) - Adding Unified CM to Cisco TMS

A user policy is a set of rules that defines how a user can access and use the video services. A user policy can include the following options1:

Authentication: This option determines whether a user needs to provide credentials to access the video services, and what type of credentials are required (such as username and password, certificate, or token).

Admin policy: This option determines whether a user has administrative privileges to manage the video services, such as creating and deleting spaces, adding and removing participants, and configuring settings.

Call policy: This option determines whether a user can make and receive calls, and what type of calls are allowed (such as audio only, video only, or both).

Find Me: This option determines whether a user can be reached by other users through a single address, and how the calls are routed to the user’s devices (such as desk phone, mobile phone, or video endpoint).

The correct answer is D, Find Me, because it is one of the options that can be configured in a user policy. The other options are not correct because:

Authentication: This is not a user policy, but a security feature that can be enabled or disabled for the video services.

Admin policy: This is not a user policy, but a role-based access control feature that can be assigned to different users or groups.

Call policy: This is not a user policy, but a service policy that can be applied to different domains or zones.

References := 1: Cisco Meeting Server 3.5 Configuration Guides - User Policy Configuration

The Cisco TelePresence Management Suite (TMS) is a software application that provides scheduling, management, and monitoring of video conferencing resources1.

The TMS Conference Control Center (CCC) is a web-based interface that allows administrators and schedulers to view and control the active and completed conferences on the TMS2.

The CCC requires Java to be installed and enabled on the web browser of the user who accesses it3. Java is a programming language and platform that allows web applications to run on different devices and browsers4.

If the CCC is not displaying the interface on a scheduler’s computer, but it operates properly on the administrator’s computer, the most likely cause is that Java must be properly updated and configured on the scheduler’s computer. This means that the scheduler’s computer either does not have Java installed, has an outdated or incompatible version of Java, or has Java disabled or blocked by the browser settings or security software35.

To fix this issue, the scheduler should follow these steps35:

Check if Java is installed on the computer by visiting [this website].

If Java is not installed, download and install the latest version of Java from [this website].

If Java is installed, check if it is up to date by visiting [this website].

If Java is not up to date, download and install the latest version of Java from [this website].

Check if Java is enabled and allowed on the web browser by following the instructions for the specific browser from [this website].

Check if Java is blocked by any firewall, antivirus, or security software on the computer and adjust the settings to allow Java to run.

Restart the web browser and try to access the CCC again.

The other options are incorrect because:

NET or IS are not related to the CCC or Java. NET is a framework for developing and running applications on Windows. IS is a common abbreviation for information systems, which are the combination of hardware, software, data, and people that support organizational goals.

The server domain of the scheduler’s computer is not relevant to the CCC or Java. The server domain is the name of the network that the computer belongs to, such as example.com. Theserver domain does not affect the display of the CCC, as long as the computer can access the TMS web server through the network.

The network has a port blockage is unlikely to be the cause of the CCC not displaying the interface, because the CCC uses the same port as the TMS web server, which is port 80 by default. If the network had a port blockage, the scheduler would not be able to access the TMS web server at all, not just the CCC.

References := 1: Cisco TelePresence Management Suite - Overview 2: Cisco TelePresence Management Suite Administrator Guide (14.4) 3: Cisco TelePresence Management Suite Administrator Guide (14.4) 4: What is Java and why do I need it? 5: Why are Java applications blocked by your security settings with the latest Java? : [Do I have Java?] : [Download Java] : [Verify Java Version] : [How do I enable Java in my web browser?] : What is .NET? : What is Information Systems? : What is a Domain Name Server (DNS) and How Does it Work? : Cisco TelePresence Management Suite Installation and Upgrade Guide (14.4)

An IDE tool is a software application that provides comprehensive facilities to computer programmers for software development. An IDE normally consists of a source code editor, build automation tools, and a debugger. Cisco Spark is a cloud-based collaboration platform that allows users to create, share, and communicate with each other. Cisco Spark supports various programming languages, such as Python, Java, Node.js, and C#. To develop applications for Cisco Spark, developers need an IDE tool that can work with these languages and interact with the Spark APIs. 1234, one of the IDE tools that can be used with Cisco Spark is OSX: Atom. Atom is a free and open-source text and source code editor for macOS, Linux, and Windows with support for plug-ins written in Node.js, and embedded Git Control, developed by GitHub. Atom can be customized to work with different languages and frameworks, such as Python, Java, Node.js, and C#. Atom also has a package called spark-tools that provides a set of tools for developing Cisco Spark applications, such as creating bots, webhooks, andintegrations. References := 1: Useful Developer Tools | Apache Spark 2: Create and run Spark application on cluster | IntelliJ IDEA 3: Spark development process with Python and IDE - Stack Overflow 4: Setting up IDEs — PySpark 3.5.0 documentation - Apache Spark : spark-tools package - Atom