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220-1102 CompTIA A+ Certification Core 2 Exam Free Practice Exam Questions (2025 Updated)

Prepare effectively for your CompTIA 220-1102 CompTIA A+ Certification Core 2 Exam certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 816 questions

A technician has verified a computer is infected with malware. The technician isolates the system and updates the anti-malware software. Which of the following should the technician do next?

A.

Run one scan and schedule future scans.

B.

Back up the uninfected files and reimage the computer.

C.

Restore the clean backup copies of the infected files.

D.

Run repeated remediation scans until the malware is removed.

As a corporate technician, you are asked to evaluate several suspect email messages on

a client's computer. Corporate policy requires he following:

. All phishing attempts must be reported.

. Future spam emails to users must be prevented.

INSTRUCTIONS

Review each email and perform the

following within the email:

. Classify the emails

. Identify suspicious items, if applicable, in each email

. Select the appropriate resolution

Which of the following would allow physical access to a restricted area while maintaining a record of events?

A.

Hard token

B.

Access control vestibule

C.

Key fob

D.

Door Lock

A large organization is researching proprietary software with vendor support for a multiuser environment. Which of the following EULA types should be selected?

A.

Corporate

B.

Perpetual

C.

Open-source

D.

Personal

A systems administrator is troubleshooting network performance issues in a large corporate office. The end users report that traffic to certain internal environments is not stable and often drops. Which of the following command-line tools can provide the most detailed information for investigating the issue further?

A.

ipconfig

B.

arp

C.

nslookup

D.

pathping

A user's laptop has been performing slowly and redirecting to unfamiliar websites. The user has also noticed random pop-up windows. Which of the following is the first step a technician should take to resolve the issue?

A.

Scan for malware and ransomware.

B.

Perform a system restore.

C.

Check the network utilization.

D.

Update the antivirus software.

An organization is updating the monitors on kiosk machines. While performing the upgrade, the organization would like to remove physical input devices. Which of the following utilities in the Control Panel can be used to turn on the on-screen keyboard to replace the physical input devices?

    Devices and Printers

A.

Ease of Access

B.

Programs and Features

C.

Device Manager

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?

A.

Disable the browser from sending notifications to the Action Center.

B.

Run a full antivirus scan on the computer.

C.

Disable all Action Center notifications.

D.

Move specific site notifications from Allowed to Block.

A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:

Which of the following should the technician do to connect via RDP?

A.

Confirm the user can ping the default gateway.

B.

Change the IP address on the user's laptop.

C.

Change the subnet mask on the user's laptop.

D.

Open port 3389 on the Windows firewall.

A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?

A.

End user training

B.

Progress notes

C.

Knowledge base

D.

Acceptable use policy document

Which of the following is used to ensure users have the appropriate level of access to perform their job functions?

A.

Access control list

B.

Multifactor authentication

C.

Least privilege

D.

Mobile device management

A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next?

    Restart the phone.

A.

Reimage the OS.

B.

Reinstall the application.

C.

Clear the cache.

A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?

A.

Event Viewer

B.

System Configuration

C.

Device Manager

D.

Performance Monitor

The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?

A.

Reinstall the application on the smartphone.

B.

Update the smartphone's OS.

C.

Reset the smartphone to factory settings.

D.

Reboot the smartphone.

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

    Run an antivirus and enable encryption.

A.

Restore the defaults and reimage the corporate OS.

B.

Back up the files and do a system restore.

C.

Undo the jailbreak and enable an antivirus.

An office is experiencing constant connection attempts to the corporate Wi-Fi. Which of the following should be disabled to mitigate connection attempts?

    SSID

A.

DHCP

B.

Firewall

C.

SSD

A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?

    Do not notify the customer if arriving before the customer.

A.

Dismiss the customer and proceed with the after-hours work.

B.

Contact the customer if the technician is arriving late.

C.

Disclose the experience via social media.

A technician is hardening a company file server and needs to prevent unauthorized LAN devices from accessing stored files. Which of the following should the technician use?

A.

Software firewall

B.

Password complexity

C.

Antivirus application

D.

Anti-malware scans

An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections?

A.

Configure the firewall.

B.

Restore the system from backups.

C.

Educate the end user

D.

Update the antivirus program.

A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?

A.

Ask the user for the model number of the hardware.

B.

Offer a temporary replacement device to the user.

C.

Submit the issue to the manufacturer.

D.

Remotely install updates to the device driver.

A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?

A.

Group Policy

B.

Browser extension

C.

System Configuration

D.

Task Scheduler

Malware is installed on a device after a user clicks on a link in a suspicious email. Which of the following is the best way to remove the malware?

A.

Run System Restore.

B.

Place in recovery mode.

C.

Schedule a scan.

D.

Restart the PC.

A technician requires graphical remote access to various Windows, Linux, and macOS desktops on the company LAN. The security administrator asks the technician to utilize a single software solution that does not require an external internet connection. Which of the following remote access tools is the technician most likely to install?

A.

VNC

B.

RMM

C.

RDP

D.

SSH

Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed first to prevent further damage to the host and other systems?

    Turn off the machine.

A.

Run a full antivirus scan.

B.

Remove the LAN card.

C.

Install a different endpoint solution.

A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?

A.

Turn off the monitor.

B.

Remove the power cord.

C.

Remove the PSU.

D.

Remove the RAM modules.

A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation?

A.

Startup

B.

Performance

C.

Application history

D.

Processes

A user requested that the file permissions on a Linux device be changed to only allow access to a certain group of users. Which of the following commands should be used to complete the user's request?

A.

cat

B.

chmod

C.

pwd

D.

cacls

Which of the following is command options is used to display hidden files and directories?

A.

-a

B.

-s

C.

-lh

D.

-t

A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?

A.

Isolate the machine from the network.

B.

Scan the system for hidden files.

C.

Disable unused ports.

D.

Install antivirus software.

E.

Reconfigure the firewall.

Which of the following file extensions should a technician use for a PowerShell script?

A.

.ps1

B.

.py

C.

.sh

D.

.bat

E.

.cmd

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Total 816 questions
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