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ITIL-F Exin ITIL® Foundation Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Exin ITIL-F ITIL® Foundation certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 324 questions

Which reason describes why ITIL is so successful?

A.

The five ITIL volumes are concise

B.

It is not tied to any particular vendor platform

C.

It tells service providers exactly how to be successful

D.

It is designed to be used to manage projects

Which one of the following is NOT a characteristic of a process?

A.

It is measurable

B.

It delivers specific results

C.

It responds to specific events

D.

It structures an organization

Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?

A.

Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented

B.

Public frameworks are always cheaper to adopt

C.

Public frameworks are prescriptive and tell you exactly what to do

D.

Proprietary knowledge has been tested in a wide range of environments

Which of the following is best definition of IT service management?

A.

An internal service provider that is embedded within a business unit

B.

A complete set of all the documentation required to deliver world class services to customers

C.

Technical implementation of supporting IT infrastructure components

D.

The implementation and management of quality IT services that meet business needs

Which one of the following would NOT be defined as part of every process?

A.

Roles

B.

Inputs and outputs

C.

Functions

D.

Metrics

Which of the following is an enabler of best practice?

A.

Standards

B.

Technology

C.

Academic research

D.

Internal experience

What are customers of IT services who work in the same organization as the service provider known as?

A.

Strategic customers

B.

External customers

C.

Valued customers

D.

Internal customers

Which of the following are sources of best practice?

1. Academic research

2. Internal experience

3. Industry practices

A.

All of the above

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 3 only

Which of the following is NOT a source of best practice?

A.

Standards

B.

Technology

C.

Academic research

D.

Internal experience

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

A.

Business services

B.

Component services

C.

Supporting services

D.

Customer services

Which of the following activities would be performed by a process manager?

1. Monitoring and reporting on process performance

2. Identifying improvement opportunities

3. Appointing people to required roles

A.

All of the above

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 3 only

How many people should be accountable for a process as defined in the RACI model?

A.

As many as necessary to complete the activity

B.

Only one - the process owner

C.

Two - the process owner and the process enactor

D.

Only one - the process architect

A process owner has been identified with an "I" in a RACI matrix.

Which one of the following would be expected of them?

A.

Be accountable for the outcome of an activity

B.

Perform an activity

C.

Be kept up-to-date on the progress of an activity

D.

Manage an activity

How many people should be accountable for a process as defined in the RACI model

A.

As many as necessary to complete the activity

B.

Only one - the process owner

C.

Two - the process owner and the process enactor

D.

Only one - the process architect

A process owner is responsible for which of the following?

1. Defining the process strategy

2. Assisting with process design

3. Improving the process

4. Performing all activities involved in a process

A.

2, 3 and 4 only

B.

All of the above

C.

1, 2 and 3 only

D.

1, 2 and 4 only

Which role is responsible for carrying out the activities of a process?

A.

Process owner

B.

Change manager

C.

Service manager

D.

Process practitioner

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

A.

Be accountable for the outcome of an activity

B.

Perform an activity

C.

Be kept up-to-date on the progress of an activity

D.

Manage an activity

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A.

RACI model

B.

Incident model

C.

Continual service improvement (CSI) approach

D.

The Deming Cycle

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

A.

The IT director

B.

The process owner

C.

The service owner

D.

The customer

What is a RACI model used for?

A.

Performance analysis

B.

Recording configuration items

C.

Monitoring services

D.

Defining roles and responsibilities

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Total 324 questions
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