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ITIL-F Exin ITIL® Foundation Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Exin ITIL-F ITIL® Foundation certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 324 questions

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

A.

Categorization

B.

Detection

C.

Prioritization

D.

Escalation

Which of the following should be done when closing an incident?

1. Check the incident categorization and correct it if necessary

2. Check that the user is satisfied with the outcome

A.

1 only

B.

Both of the above

C.

2 only

D.

Neither of the above

Which process is responsible for providing the rights to use an IT service?

A.

Incident management

B.

Access management

C.

Change management

D.

Request fulfillment

Which one of the following is NOT a valid purpose or objective of problem management?

A.

To prevent problems and resultant incidents

B.

To manage problems throughout their lifecycle

C.

To restore service to a user

D.

To eliminate recurring incidents

Which process will regularly analyze incident data to identify discernible trends?

A.

Service level management

B.

Problem management

C.

Change management

D.

Event management

Which of the following BEST describes the purpose of access management?

A.

To provide a channel for users to request and receive standard services

B.

Provides the rights for users to be able to use a service or group of services

C.

To prevent problems and resulting Incidents from happening

D.

To detect security events and make sense of them

Which process is responsible for low risk, frequently occurring, low cost changes?

A.

Demand management

B.

Incident management

C.

Release and deployment management

D.

Request fulfilment

When can a known error record be raised?

1. At any time it would be useful to do so

2. After a workaround has been found

A.

2 only

B.

1 only

C.

Neither of the above

D.

Both of the above

In which document would you expect to see an overview of actual service achievements against targets?

A.

Operational level agreement (OLA)

B.

Capacity plan

C.

Service level agreement (SLA)

D.

SLA monitoring chart (SLAM)

Which one of the following is an objective of service catalogue management?

A.

Negotiating and agreeing service level agreement

B.

Negotiating and agreeing operational level agreements

C.

Ensuring that the service catalogue is made available to those approved to access it

D.

Only ensuring that adequate technical resources are available

Which statement about the service portfolio is TRUE?

A.

The service portfolio includes all services except those managed by third parties

B.

It is an integral part of the service catalogue

C.

It allows the organization unlimited resources when planning for new service deployments

D.

It represents all resources presently engaged or being released in various stages of the service lifecycle

Which process is responsible for the availability, confidentiality and integrity of data?

A.

Service catalogue management

B.

Service asset and configuration management

C.

Change management

D.

Information security management

Which of the following identifies the purpose of design coordination?

A.

Provide a single point of control for all activities and processes within the service design stage of the lifecycle

B.

Ensuring all service designs have availability designed into them

C.

Designing of all the links between every service design process and all other processes in the service lifecycle

D.

Control of all supplier relationships from design right through to the production environment

Which process is responsible for ensuring that appropriate testing takes place?

A.

Knowledge management

B.

Release and deployment management

C.

Service asset and configuration management

D.

Service level management

Which one of the following is the BEST description of a relationship in service asset and configuration management?

A.

Describes the topography of the hardware

B.

Describes how the configuration items (CIs) work together to deliver the services

C.

Defines which software should be installed on a particular piece of hardware

D.

Defines how version numbers should be used in a release

Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

A.

Service transition planning and support

B.

Design coordination

C.

Service level management

D.

Change management

Which of the following statements MOST correctly identifies the scope of design coordination activities?

A.

Only changes that introduce new services

B.

It is mandatory that all changes are subject to design coordination activity

C.

Only changes to business critical systems

D.

Any change that the organization believes could benefit

Which one of the following is an objective of release and deployment management?

A.

To standardize methods and procedures used for efficient and prompt handling of all changes

B.

To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

C.

To ensure that the overall business risk of change is optimized

D.

To define and agree release and deployment plans with customers and stakeholders

Which of the following types of service should be included in the scope of service portfolio management?

1. Those planned to be delivered

2. Those being delivered

3. Those that have been withdrawn from service

A.

1 and 3 only

B.

All of the above

C.

1 and 2 only

D.

2 and 3 only

Which of the following would be examined by a major problem review?

1. Things that were done correctly

2. Things that were done incorrectly

3. How to prevent recurrence

4. What could be done better in the future

A.

1 only

B.

2 and 3 only

C.

1, 2 and 4 only

D.

All of the above

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Total 324 questions
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