Month End Sale - Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: xmaspas7

Easiest Solution 2 Pass Your Certification Exams

ITIL-F Exin ITIL® Foundation Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Exin ITIL-F ITIL® Foundation certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

Exin ITIL-F Premium Access     Download Demo    
Page: 5 / 5
Total 324 questions

What processes represent the scope of financial management for IT services?

A.

Budgeting, costing and charging

B.

Budgeting, accounting and charging

C.

Cost models and invoicing

D.

Charging, accounting and billing

Which of the following in NOT an objectives of the operations management function?

A.

Swift application of skills to diagnose any IT Operations failures that occur

B.

Delivering Operational improvements to achieve reduced costs.

C.

Management of the definitive media library (DML)

D.

Maintenance of status quo to achieve stability of day to day processes and activities

Which processes ensure the targets in the underpinning contracts are appropriate?

A.

Design coordination and service level management

B.

Supplier management and service level management

C.

Service level management and availability management

D.

Configuration management and service portfolio management

Which is an example of an internal customer?

A.

A customer who has a contract with an internet service provider for a broadband connection

B.

The HR department whose payroll service is provided by their organization’s IT department

C.

An IT department that uses a network service obtained from a supplier

D.

A retail bank that outsources its infrastructure to athird-party supplier

Which is the correct combination of items that makes up an IT service?

A.

Customers, providers and documents

B.

Information technology, people and processes

C.

Information technology, networks and people

D.

People, process and customers

Where are the details of core and enhancing service provided?

A.

The definitive media library.

B.

The configuration management system.

C.

The service portfolio.

D.

The service catalogue.

What term describes assurance that a product or service will meet its agreed requirements?

A.

Underpinning contract

B.

Warranty

C.

Service level agreement

D.

Utility

An incident is proving difficult to resolve. A technician informs their manager that more resource is

needed to restore the service.

What has taken place?

A.

A functional escalation

B.

A service level escalation

C.

An incident resolution

D.

A hierarchic escalation

Which capacity management sub-process focuses on the management, control and prediction of the end-to-end performance?

A.

Business capacity management

B.

Supplier capacity management

C.

Service capacity management

D.

Component capacity management

Where should all master copies of controlled software and documentation be stored?

A.

In the definitive software library

B.

In the definitive media library

C.

In the definitive security library

D.

In the definitive production library

Which of the following CANNOT be provided by a tool?

A.

Knowledge

B.

Information

C.

Wisdom

D.

Data

Which areas of service management can benefit from automation?

1. Design and modeling

2. Reporting

3. Pattern recognition and analysis

4. Detection and monitoring

A.

1, 2 and 3 only

B.

1, 3 and 4 only

C.

2, 3 and 4 only

D.

All of the above

Which of the following options is a hierarchy that is used in knowledge management?

A.

Wisdom - Information - Data - Knowledge

B.

Data - Information - Knowledge - Wisdom

C.

Knowledge - Wisdom - Information - Data

D.

Information - Data - Knowledge - Wisdom

Which of the following areas would technology help to support during the service lifecycle?

1. Data mining and workflow

2. Measurement and reporting

3. Release and deployment

4. Process design

A.

2 and 3 only

B.

2 and 4 only

C.

1 and 3 only

D.

All of the above

Exin ITIL-F Premium Access     Download Demo    
Page: 5 / 5
Total 324 questions
Copyright © 2014-2025 Solution2Pass. All Rights Reserved