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ITILFND Exin ITIL – Foundation (v4) Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Exin ITILFND ITIL – Foundation (v4) certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Page: 7 / 8
Total 503 questions

Which describes a ‘change authority’?

A.

A model used to determine who will assess a change

B.

A person who approves a change

C.

A tool used to help changes

D.

A way to manage the people aspects of change

Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

A.

Focus on value

B.

Progress iteratively with feedback

C.

Collaborate and promote visibility

D.

Optimize and automate

Which describes a CORRECT approach to change authorization?

A.

Changes included in the change schedule are pre-authorized and do not need additional authorization

B.

formal changes should be assessed and authorized before they are deployed

C.

Emergency changes should be authorized by as many people as possible to reduce risk

D.

formal changes are typically implemented as service requests and authorized by the service desk

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A.

Information security management

B.

Change enablement

C.

Problem management

D.

Service configuration management

Which practice handles all pre-defined user-initiated service actions?

A.

Deployment management

B.

Incident management

C.

Service level management

D.

Service request management

Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Which is a use of a change schedule?

A.

Speeding up the planning and authorization of emergency changes

B.

Providing information about deployed changes to help manage incidents and problems

C.

Providing a means of initiating and assessing normal changes

D.

Tracking and managing improvement ideas from identification through to final action

Which action is performed by a service provider?

A.

Requesting required service actions

B.

Authorizing budget for service consumption

C.

Ensuring access to agreed resources

D.

Receiving of the agreed goods

Why should a service level manager carry out regular service reviews?

A.

To ensure that agreements are written simply and are easy to understand

B.

To collect information about service consumer goals and objectives

C.

To capture information about service issues and performance against agreed goals

D.

To ensure continual improvement of services, so that they meet the evolving needs of service consumers

Which is a way of applying the guiding principle 'focus on value'?

A.

Understanding how service consumers use services

B.

Comprehending the whole, but doing something

C.

Recognizing the complexity of systems

D.

Doing fewer things, but doing them better

Which is one of the MAIN concerns of the ‘design and transition’ value chain activity?

A.

Understanding the organization’s vision

B.

Understanding stakeholder needs

C.

Meeting stakeholder expectations

D.

Ensuring service components are available

Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

A.

Service desk

B.

Continual improvement

C.

Problem management

D.

Incident management

Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A.

Start where you are

B.

Focus on value

C.

Think and work holistically

D.

Optimize and automate

Which is a low risk change that has been pre-approved so that no additional authorization is needed?

A.

A standard change

B.

A change model

C.

An emergency change

D.

A normal change

Which should be handled by ‘service request management’?

A.

A request to implement a security patch

B.

A request to provide a laptop

C.

A request to resolve an error in a service

D.

A request to change a target in a service level agreement

Which is an example o' a service request?

A.

A request for normal operation to be restored

B.

A request to implement a security patch

C.

A request tor access to a file

D.

A request to investigate the cause of an incident

Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

A.

Incident management

B.

Change enablement

C.

Service level management

D.

Continual improvement

Which statement about ‘continual improvement’ is CORRECT?

A.

All improvement ideas should be logged in a single ‘continual improvement register’

B.

A single team should carry out ‘continual improvement’ across the organization

C.

‘Continual improvement’ should have minimal interaction with other practices

D.

Everyone in the organization is responsible for some aspects of ‘continual improvement’

Which two are considered part of the ‘organizations and people’ dimension of service management?

1.Systems of authority

2.Culture

3.Relationships between organizations

4.Workflows

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Which guiding principle says that services and processes should NOT provide a solution for every exception?

A.

Keep it simple and practical

B.

Think and work holistically

C.

Optimize and automate

D.

Collaborate and promote visibility

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Total 503 questions
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