PC-CIC-Core Genesys PureConnect: CIC Core Certification Free Practice Exam Questions (2025 Updated)

Use an existing .CSV file that you have available.

Create a spreadsheet with a list of the phones with a field for SIP phone name, template, extension and address information and specify the correct template name.

Create a managed IP phone template for the correct phone model.

Create a .CSV file in the correct format with a field for SIP phone name, template, extension and address information and specify the correct template name.

Default Schedule

After Hours schedule

Work Week schedule

Month End schedule

New Year's Day schedule

Response to the request to chat with the agent.

Ignore the request.

You must call or walk over to the agent to provide assistance.

Forward the request to another supervisor or agent.

To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.

When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.

When you have created a unique interface using an API and want to add a custom Pickup button to it.

You want your customers to be able to phone you by pressing a custom button on a web page.

Interaction Center user objects provide login security for the Interaction Client and remote access functions.

Interaction Center user objects can provide security settings.

Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.

Interaction Center user objects provide access to network resources.

Interaction Center user objects can automatically expire after a set period of time for temporary employees

The inherited Client Configuration Template that is ranked the highest in the Client Configuration object will be used.

The Default Client Configuration Template will be chosen since his User object was not specifically assigned a Client Configuration Template.

The inherited Client Configuration Templates will be combined to determine his Client configuration.

The inherited Client Configuration Template with the most functionality will be used.

Send an email outlining the company policy, directing users to follow the policy.

Make sure that there is a password policy for all network accounts that follows the company policy.

Using Interaction Administrator, configure the Default Policy to match the company policy for secure IC passwords.

Select the "secure passwords" option from the Access Control menu.

Create an alert in interaction Supervisor on "Longest Talk Time".

Create a Talk Time Alert in the Interaction Administrator Alerts Container.

Check the Talk Time Alert checkbox on the ACD tab for the appropriate workgroup and set the interval parameter to 5 minutes.

Set an alert in the Workgroups container under the ACD lab in Interaction Administrator.

Your telephone rings.

You receive a text message.

Your computer plays a .wav file through the speakers.

The Interaction .NET Client receives focus.

A Call Information window appears.

Intercom, Emergency, Local, Long Distance, and International

Intercom, Emergency, Local, and Long Distance

Intercom, Emergency, and Local

Long Distance

If this user is not logged in, he will not receive calls at his workstation because his default workstation is not defined.

The user cannot receive emails because his default workstation is not defined.

The user must enter his IC password to log on to the interaction Client because his default workstation is not defined.

The user will not be active until the default workstation is defined.

Create a "Marketing" workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.

Create a Workgroup called "Marketing". Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.

Create a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.

Create a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.

This is a logical workgroup.

Calls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.

Calls that are routed to this workgroup will ring the agent who has been in an available status the longest.

This workgroup is not functional because no extension is assigned.

Take a trip to Minneapolis and configure Matt's Interaction Client.

Select Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.

Create a new Client Configuration template specifically for Matt and assign it to him.

Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.

Queue menu

Queue audio

Queue transfer

Queue repeat

The Station Assistant in the Stations container

The Managed IP Phones Assistant in the Managed IP Phones container

The Stations Assistant in the Managed IP Phones container

The Managed IP Phones Assistant in the Stations container