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Genesys PC-CIC-Core Practice Test Questions Answers

Exam Code: PC-CIC-Core (Updated 60 Q&As with Explanation)
 Exam Name: PureConnect: CIC Core Certification
 Last Update: 14-Sep-2025
 Demo:  Download Demo

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Questions Include:

  • Single Choice: 51 Q&A's
  • Multiple Choice: 7 Q&A's
  • Drag Drop: 2 Q&A's

    • PC-CIC-Core Overview

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    Other Genesys Exams

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    PC-CIC-Core Questions and Answers

    Question # 1

    What security property page would you choose to configure access to interaction Client features, such as, record, listen, pick-up, and hold?

    A.

    Administrator Access

    B.

    Access Control

    C.

    Security Rights

    D.

    Master Administrator

    Question # 2

    You need to import a list of phones into the Managed IP Phones container.

    What two prerequisites are required in order to be able to successfully use the import option in the Managed IP Phone Assistant? (Choose two.)

    A.

    Use an existing .CSV file that you have available.

    B.

    Create a spreadsheet with a list of the phones with a field for SIP phone name, template, extension and address information and specify the correct template name.

    C.

    Create a managed IP phone template for the correct phone model.

    D.

    Create a .CSV file in the correct format with a field for SIP phone name, template, extension and address information and specify the correct template name.

    Question # 3

    There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.

    What schedule will be selected to process this call?

    A.

    Default Schedule

    B.

    After Hours schedule

    C.

    Work Week schedule

    D.

    Month End schedule

    E.

    New Year's Day schedule

    Question # 4

    You have been designated as a workgroup supervisor for international Travel Services workgroup. You have just received an assistance request from one of your agents who is having difficulty with a caller.

    What two options are available to disposition the request? (Choose two.)

    A.

    Response to the request to chat with the agent.

    B.

    Ignore the request.

    C.

    You must call or walk over to the agent to provide assistance.

    D.

    Forward the request to another supervisor or agent.

    Question # 5

    Under what circumstances is it useful to create a Client Button?

    A.

    To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.

    B.

    When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.

    C.

    When you have created a unique interface using an API and want to add a custom Pickup button to it.

    D.

    You want your customers to be able to phone you by pressing a custom button on a web page.

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