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HP2-I14 HP Selling HP Supplies 2020 Free Practice Exam Questions (2025 Updated)

Prepare effectively for your HP HP2-I14 Selling HP Supplies 2020 certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 36 questions

What should you focus on when proposing the best HP printing supplies solution for your customers?

A.

technology, science, and industry leadership

B.

cost, downtime, and total cost of ownership

C.

speed, color brilliance, and duplexing capabilities

D.

quality, sustainability, indoor air quality, and security

How does HP use serialization to combat the counterfeit and grey market?

A.

It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.

B.

It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.

C.

It uses embedded code to determine in which regions the cartridges are sold.

D.

It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.

What advantage do Original HP PageWide cartridges provide?

A.

They come with a lifetime replacement warranty.

B.

They use industry-standard formulations of black and color Inks to allow easy and affordable refills.

C.

They use proprietary algorithms to help determine print history and print behavior for specific printers.

D.

They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.

How has HP designed Its ink cartridges to ensure professional-quality documenls. (Select two.)

A.

HP engineers designed the printheads to work with the ink to print durable, high-quality documents.

B.

HP developed software to actively monitor and manage the ink as it is applied to the paper to ensure consistent coverage across a variety of textured surfaces.

C.

HP ink formulas include surfactants to help ink interact with the paper for legibility and controlled viscosity for consistent drop formulation.

D.

HP software use artificial intelligence (AD to map colors to data points collected from nature to reproduce natural-looking photos.

A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?

A.

HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.

B.

The environment is not really affected by toner, whether the cartridges are from HP or third parties.

C.

According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.

D.

According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.

How do Original HP cartridges compare to non-HP cartridges in terms of customer-ready print quality?

A.

Mechanism breakdowns caused by non-HP cartridges result in prints that fade more quickly.

B.

Original HP cartridges yield more than twice the number of customer-ready prints.

C.

Original HP cartridges produce prints that are 33% more smear-proof.

D.

Non-HP cartridges continue to work even though the ink has run out, which can damage the printheads.

Which program offers free and convenient return and recycling options for empty HP and Samsung cartridges?

A.

Managed Print Specialist Premier

B.

HP Planet Partners

C.

Closed-Loop Recycling

D.

Earth9ll Recycling

A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?

A.

Non-HP cartridges (ail prematurely 70% of the time.

B.

Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.

C.

Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.

D.

Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.

A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)

A.

Original HP supplies work the first time, every time.

B.

Original HP supplies are less expensive than non-HP cartridges when bought in bulk.

C.

Non-HP supplies are usually counterfeit and buyers can be subject to fines.

D.

Non-HP supplies are not recyclable and are costly to dispose of properly.

E.

Original HP supplies help reduce service calls, minimizing printer downtime.

A potential customer has a reputation for being a strong leader in sustainability in their industry. How should you position Original HP toner cartridges for this customer? (Select two.)

A.

Explain that 100% of Original HP toner cartridges contain between 5-45% post-consumer or post-industrial recycled content.

B.

Explain how HP calculates the amount of recyclable metal content in Original HP toner cartridges to determine the percentage of total recycled content.

C.

Use a search engine to show how other HP customers have maintained their sustainability service levels.

D.

Original HP cartridges never go into landfills when recycled through the HP Planet Partners programs.

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Total 36 questions
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