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HP HP2-I57 Practice Test Questions Answers

Exam Code: HP2-I57 (Updated 24 Q&As with Explanation)
Exam Name: Selling HP Lifecycle Services for Workforce Computing 2024
Last Update: 15-Aug-2025
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Questions Include:

  • Single Choice: 9 Q&A's
  • Multiple Choice: 11 Q&A's
  • Hotspot: 1 Q&A's
  • Drag Drop: 3 Q&A's

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    HP2-I57 Questions and Answers

    Question # 1

    It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are

    being heard.

    Which are characteristics of being an effective strategic advisor? (Select three.)

    A.

    Identifying things your customer's employees say they're missing in their IT support today

    B.

    Actively listening and taking notes

    C.

    Assuming all customers need the same set of blueprints to get them where they need to go

    D.

    Focusing only on asking questions related to services solutions since hardware is separate

    E.

    Asking leading questions to understand your customers' pain points

    Question # 2

    Name a capability available within HP Essential Support.

    A.

    Ability to order replacement parts from HP for defective third-party components

    B.

    Online status tracking during repair of product while at the repair center

    C.

    Remote problem diagnosis and troubleshooting to resolve most issues

    D.

    Guaranteed 24 x 7 support and next-day turnaround

    Question # 3

    The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

    A.

    Whether the PC models are G10+ models vs. G8/G9 models

    B.

    Whether the service will cover HP devices only or HP and non-HP devices

    C.

    Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal

    D.

    Whether you are an HP Synergy, Power, or Power Services partner

    Question # 4

    The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the

    components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.

    How should you respond?

    A.

    Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

    B.

    Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.

    C.

    Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.

    D.

    Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

    Question # 5

    Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.)

    It extends customers' device life while enhancing performance & productivity.

    A.

    HP Device Life Extension can be sold as a stand-alone service.

    B.

    HP Device Life Extension supports sustainability RFP requests.

    C.

    HP Device Life Extension always comes with Accidental Damage Protection.

    D.

    HP Device Life Extension can be added-on to Essential, Premium, and Premium+.

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