CCBA IIBA Certification of Capability in Business Analysis (CCBA) Free Practice Exam Questions (2025 Updated)

 The correct answer is C. The BA should document the elicitation results then verify and validate in a requirements review. This means that the BA should record the process model for the exception scenario and check its accuracy, completeness, and clarity with the domain SME and other stakeholders. The BA should also ensure that the process model meets the stakeholder needs and expectations and conforms to the business analysis standards and guidelines.

The other options are incorrect because:

Option A is incorrect because capturing and integrating the process model into other appropriate planned outcomes is not an action that the BA takes immediately after sketching out the process model with the domain SME. The BA should first document and review the process model before incorporating it into other deliverables or artifacts.

Option B is incorrect because planning an observation activity to gain a hands-on understanding of the situation is not an action that the BA takes after sketching out the process model with the domain SME. The BA should already have a sufficient understanding of the situation before eliciting information from the domain SME. Observation is another elicitation technique that can be used to gather information from stakeholders by watching them perform their tasks or roles.

Option D is incorrect because reviewing the issue with stakeholders during a follow-up session is not an action that the BA takes immediately after sketching out the process model with the domain SME. The BA should first document and review the process model before conducting a follow-up session with stakeholders to address any issues or concerns.

References:

BABOK Guide v3, section 4.2: Elicitation

CCBA Exam Questions, question 10

Standard templates and syntax help to ensure that the correct information about the requirements is provided to the participants of a requirements elicitation workshop. Standard templates and syntax are used to document and communicate requirements in a consistent and clear manner, avoiding ambiguity and confusion. They also help to organize and structure the requirements according totheir type, priority, and relationship1. Standard templates and syntax are also a technique for specifying and modelling requirements2. References: 1: BABOK Guide v3, Section 4.3 2: BABOK Guide v3, Section 4.5.6

 The business analyst will use the solution scope as a guideline to define the relationships between business requirements and solution components. The solution scope describes the boundaries of the solution, including what is in scope and what is out of scope, as well as the key assumptions and constraints that affect the solution1. By using the solution scope, the BA can ensure that the requirements and the solution components are aligned with the business needs and the stakeholder expectations, and that they do not conflict with each other or introduce unnecessary complexity or risk.

References: The answer is based on the BABOK® Guide, which is a key resource for the CCBA® certification. Specifically, it relates to the Strategy Analysis knowledge area, where defining solution scope and business case is a key task for the BA12. It also relates to the Requirements Analysis and Design Definition knowledge area, where the BA should specify and model requirements and designs, and allocate requirements to solution components

 According to the BABOK® Guide, a business case is a document that provides the justification for initiating a project or an investment. A business case typically includes the following elements: the problem or opportunity statement, the objectives and expected outcomes, the proposed solution and alternatives, the costs and benefits analysis, the risks and assumptions, and the recommendations and conclusions. A business case is best suited for presenting how a new segment will deliver value for stakeholders, as it can demonstrate the feasibility, desirability, and viability of the proposed solution, and compare it with other possible options. A business case can also help the stakeholders to make informed decisions and to secure the necessary resources and support for the project. References:

[BABOK® Guide], section 7.1: Prepare Business Case

CCBA Exam Questions & Answers with Explanations, question 423

The business policies will help the BA because they define the limits within which decisions must be made in accordance with contracts, agreements, warranties, or certifications. This means that thebusiness policies specify the rules or constraints that govern or regulate the decisions or actions of stakeholders or an organization. The business policies can help the BA to identify and prioritize the requirements that are mandatory, essential, or desirable for a solution.

The other options are incorrect because:

Option A is incorrect because business policies do not provide lessons learned from previous projects that should be incorporated into planning approach for current projects. Lessons learned are insights or knowledge gained from experience or feedback that can be used to improve future performance or outcomes. Lessons learned can help the BA to identify and avoid potential risks or issues in planning approach for current projects.

Option B is incorrect because business policies do not outline the organizational roles and responsibilities in an effort to define a prioritization approach that involves the correct stakeholders. Organizational roles and responsibilities are descriptions of the functions or duties that stakeholders or groups perform within an organization. Organizational roles and responsibilities can help the BA to identify and engage the relevant stakeholders in a prioritization approach.

Option C is incorrect because business policies do not describe industry regulations and are used to develop a framework for sound business decision making. Industry regulations are standards or rules that are imposed by external authorities or bodies on an industry or sector. Industry regulations can help the BA to ensure compliance and alignment of a solution with legal or ethical requirements.

References:

BABOK Guide v3, section 10.1: Business Policies

CCBA Exam Questions, question 18

Providing information to staff so they can answer customer inquiries directly themselves is an opportunity for improvement that the BA could recommend. This would improve the efficiency and effectiveness of the business operations, as well as the customer satisfaction and loyalty. By empowering the staff with the relevant information, the BA can reduce the dependency on other departments or systems, streamline the communication process, and enhance the quality of service.

References: The answer is based on the BABOK® Guide, which is a key resource for the CCBA® certification. Specifically, it relates to the Solution Evaluation knowledge area, where identifying opportunities for improvement is a key task for the BA12. It also relates to the Strategy Analysis knowledge area, where the BA should assess the current state of the business and define the desired future state13.

The BA needs to take into account the size and complexity of the change when deciding how to structure the information. This means that the BA should consider how the change will affect thescope, scale, and interdependencies of the solution and its components. The BA should also consider how the change will impact the stakeholders, their needs, expectations, and preferences. The BA should structure the information in a way that is appropriate, relevant, and understandable for the change.

The other options are incorrect because:

Option A is incorrect because the level of experience with the repository tool is not a factor that the BA needs to take into account when deciding how to structure the information. The repository tool is a tool that enables storing, organizing, and retrieving information. The level of experience with the repository tool may affect how the BA uses the tool, but not how the BA structures the information.

Option B is incorrect because the number of stakeholders to be consulted is not a factor that the BA needs to take into account when deciding how to structure the information. The number of stakeholders to be consulted may affect how the BA elicits, communicates, and manages information, but not how the BA structures the information.

Option D is incorrect because the governance and engagement approach to be used is not a factor that the BA needs to take into account when deciding how to structure the information. The governance and engagement approach to be used may affect how the BA plans, monitors, and controls information, but not how the BA structures the information.

References:

BABOK Guide v3, section 4.5: Requirements Architecture

CCBA Exam Questions, question 17

According to the BABOK® Guide, a business analyst (BA) should assess the capability gaps between the current and the future state of the organization, and determine the scope of the change required to achieve the desired outcomes. A capability gap is the difference between what an organization can do and what it needs or wants to do. To assess the capability gaps, the BA should evaluate the current capabilities of the organization, such as the processes, systems, people, and resources, and identify the areas that are affected by the business need or problem. In this scenario, the BA is working on an effort to upgrade a system to take advantage of new technology. Most of the end users with the business knowledge and IT staff with technical knowledge of the system are no longer with the company. This means that the BA has limited sources of information about the current state of the system and its users. Therefore, the BA should evaluate the number of business areas impacted by the system upgrade, as this can help the BA to better understand the extent of the effort required to implement the change. The BA can use techniques such as document analysis, observation, or reverse engineering to gather information about the current system and its users, and to identify the stakeholders, requirements, and risks involved in the system upgrade. References:

[BABOK® Guide], section 5.1: Assess Capability Gaps

CCBA Exam Questions & Answers with Explanations, question 421

Creating an agenda is a useful activity to ensure a productive and focused workshop, as it helps to define the purpose, scope, objectives, participants, roles, and expected outcomes of the workshop. It also helps to manage time and expectations, and to avoid distractions and conflicts. Documenting feedback, facilitating the workshop, and reserving a location are also important activities, but they are not done in advance of the workshop. References: BABOK Guide v3, page 54; CCBA Mock Test, question 18

The BA should ask all attendees for their input, ensuring that each stakeholder is given time to speak and provide their opinion in the next workshop. This will help to encourage participation and engagement from all stakeholders, especially those who did not speak up during previous discussions. It will also help to elicit diverse perspectives and feedback on the requirements from different stakeholders. The BA should use facilitation skills such as active listening, questioning, paraphrasing, summarizing, etc., to create a positive and collaborative environment for stakeholder interaction4. References: 4: BABOK Guide v3, Section 4.4