ITIL-Foundation ITIL Foundation Certification - IT Service Management Free Practice Exam Questions (2025 Updated)
Prepare effectively for your ITIL ITIL-Foundation ITIL Foundation Certification - IT Service Management certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.
Which process is responsible for providing the rights to use an IT service?
Which of these should a change model include?
1. The steps that should be taken to handle the change
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures
Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet
Which process is responsible for dealing with complaints, comments, and general enquiries from users?
Where should the following information be stored?
1. The experience of staff
2. Records of user behaviour
3. Supplier's abilities and requirements
4. User skill levels
Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?
Which two elements of financial management for IT services are mandatory?
Which one of the following is an objective of release and deployment management?
Which one of the following is the BEST definition of reliability?
Which of the following is NOT an objective of request fulfillment?
Which of the following would be examined by a major problem review?
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future
Which process is responsible for sourcing and delivering components of requested standard services?
Which process is responsible for the availability, confidentiality and integrity of data?
With which process is problem management likely to share categorization and impact coding systems?
Who is responsible for defining metrics for change management?
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
Which role is accountable for the operational management of a process?
A process owner is responsible for which of the following?
1. Defining the process strategy
2. Assisting with process design
3. Improving the process
4. Performing all activities involved in a process
What is a RACI model used for?
How many people should be accountable for a process as defined in the RACI model
