ITIL-Foundation ITIL Foundation Certification - IT Service Management Free Practice Exam Questions (2025 Updated)
Prepare effectively for your ITIL ITIL-Foundation ITIL Foundation Certification - IT Service Management certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles
How many people should be accountable for a process as defined in the RACI model?
Which role is responsible for carrying out the activities of a process?
An incident is proving difficult to resolve. A technician informs their manager that more resource is
needed to restore the service.
What has taken place?
Remediation planning is a key part of which process?
Which capacity management sub-process focuses on the management, control and prediction of the end-to-end performance?
Where should incident resolution targets to be documented?
What should be documented as part of every process?
Why is ITIL successful?
