ITIL-Foundation ITIL Foundation Certification - IT Service Management Free Practice Exam Questions (2025 Updated)
Prepare effectively for your ITIL ITIL-Foundation ITIL Foundation Certification - IT Service Management certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.
Which is a supplier category?
Which is the correct combination of items that makes up an IT service?
Which ITIL process is used to restore normal service operation as quickly as possible?
What BEST describes the customers and users of an IT service provider?
Service transition contains detailed descriptions of which processes?
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
Which of the following are benefits to the business of implementing service transition?
1. Better reuse and sharing of assets across projects and resources
2. Reduced cost to design new services
3. Result in higher volume of successful changes
Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1. Providing an understanding of what strategy is
2. Ensuring a working relationship between the customer and service provider
3. Defining how value is created
Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
Which of the following is NOT an objective of service transition?
Which of the following is NOT an objective of Continual Service Improvement?
In which of the following areas would ITIL complementary guidance provide assistance?
1. Adapting best practice for specific industry sectors
2. Integrating ITIL with other operating models
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps".
What are these four Ps?
Which one of the following does service metrics measure?
Which of the following is NOT one of the five individual aspects of service design?
