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Microsoft MB-230 Practice Test Questions Answers

Exam Code: MB-230 (Updated 328 Q&As with Explanation)
Exam Name: Microsoft Dynamics 365 for Customer Service
Last Update: 29-Jun-2025
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Questions Include:

  • Single Choice: 127 Q&A's
  • Multiple Choice: 50 Q&A's
  • Hotspot: 79 Q&A's
  • Drag Drop: 72 Q&A's

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    MB-230 Questions and Answers

    Question # 1

    You need to ensure that customers cannot open more cases than they are allowed.

    Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

    Question # 2

    You need to search for answers to customer claims.

    Which type of search should you perform?

    A.

    Timeline

    B.

    Quick Find

    C.

    Related

    D.

    Detail

    E.

    Case Relationships

    Question # 3

    You need to configure the correct settings.

    Which settings should you configure? To answer, select the appropriate options in the answer area.

    NOTE: Each correct selection is worth one point.

    Question # 4

    You need to configure the system to store answers about claims.

    Which four actions should you perform in sequence? To answer, move all actions from the list to the answer area and arrange them in the correct order.

    Question # 5

    You need to configure the queue for telephone-based cases.

    What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

    NOTE: Each correct selection is worth one point.

    A.

    Create a case from email.

    B.

    Define an SLA and entitlements and set entitlement values for case numbers.

    C.

    Configure a status reason transition.

    D.

    Create a case routing rule.

    E.

    Automatically create or update records.

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