C_C4HCX_2405 SAP Certified Associate - Solution Architect - Customer Experience Free Practice Exam Questions (2025 Updated)

Step 1: Adapting Reports in SAP Sales CloudStandard functionalities allow users to customize reports to meet business-specific requirements.

Create a Data Source:

Define custom data sources for reports based on specific requirements.

Design a Report View:

Adjust the layout and filters of existing reports to create tailored views.

Create a Custom Key Figure:

Define calculated metrics for inclusion in reports to provide more specific insights.

Step 2: Correct Options

SAP Help Portal: Reporting customization in SAP Sales Cloud.

References

Step 1: Customizing Email Content in SAP EmarsysSAP Emarsys Customer Engagement offers tools to tailor email content based on contact attributes, such as gender.

Personalization Rules (B):

Create dynamic content rules to adjust email components based on recipient attributes.

Emarsys Scripting Language (C):

Use scripting to add complex logic and conditions for content customization.

Manage Optional Content (D):

Include optional content blocks that display based on predefined conditions, such as gender.

Step 2: Correct Tools

SAP Help Portal: Content personalization in SAP Emarsys.

SAP Learning Hub: Email campaign customization tutorials.

References

SAP One Domain Model:The SAP One Domain Model provides a unified representation of business objects, enabling seamless data exchange across SAP and non-SAP systems.

Key Features:

Standardized semantics and structure for business objects.

Supports consistent data exchange across integrated systems.

A cornerstone for enabling intelligent enterprise processes.

Why Other Options Are Incorrect:

Integration Classification (B):Misrepresents the purpose of One Domain Model.

Canonical Model for Cloud (C):While SAP supports cloud-enabled models, this is not the purpose of One Domain Model.

Analytical Content (D):Focused on transactional data, not analytical content.

References:

SAP Documentation: SAP One Domain Model Overview.

Machine Learning Capabilities in SAP Service Cloud Version 2:SAP Service Cloud uses AI and machine learning to automate and enhance service operations.

Key Capabilities:

Case Categorization (B):Automatically classifies cases based on historical data, improving response times and accuracy.

Machine Translation (C):Provides real-time language translation for cases, enabling support across global customers.

Why Other Options Are Incorrect:

Warranty Determination (A):Not an AI-driven feature in SAP Service Cloud.

Account Categorization (D):Not applicable to service-specific capabilities.

References:

SAP Service Cloud Documentation: Machine Learning Features.

Step 1: Definition of Extensions in SAP Commerce CloudExtensions encapsulate reusable functionalities that contribute to the core logic of SAP Commerce Cloud.

Containsbusiness logic.

Includestype definitionsfor data models.

Supportsweb applicationsand back office configuration settings.

Step 2: Characteristics of an Extension

SAP Help Portal: Extensions in SAP Commerce Cloud.

References

SAP Master Data Integration Features:Master Data Integration ensures the seamless synchronization of master data across SAP solutions.

Key Feature - Data Distribution:

Facilitates the sharing of master data across various systems to maintain consistency.

Ensures accurate data is available across applications in real time.

Why Other Options Are Incorrect:

Data Quality Management (A):Related to SAP Data Quality solutions, not Master Data Integration.

Data Consolidation (C):Handled by SAP Master Data Governance, not Integration.

Central Data Governance (D):A feature of SAP Master Data Governance, not Integration.

References:

SAP Help Portal: SAP Master Data Integration Guide.

Understanding Processing Purposes in SAP Customer Data Platform (CDP):The processing purpose in SAP CDP is critical for defining the legal basis for handling incoming customer data. It ensures compliance with data privacy regulations such as GDPR.

Static Processing Purpose:

The processing purpose is predefined and inferred directly from the event type whenever data is ingested.

It operates based on implicit logic and aligns with predefined legal reasons.

Example: A purchase event automatically implies a "contractual obligation" as the processing purpose.

Dynamic Processing Purpose:

The processing purpose is explicitly included as part of the incoming event's data model.

This is sent from the source application and is mapped to the SAP CDP's data privacy processing purpose section.

Example: A marketing event may carry the purpose "legitimate interest," provided dynamically by the source application.

Why Predictive and Manual Are Not Correct:

Predictive processing (C) is not a supported feature in SAP CDP. It relies on statistical models, which is not aligned with regulatory requirements.

Manual addition of purposes (A) is not practical in large-scale or real-time systems and contradicts the requirements for automated data flows.

References:

SAP Help Portal Documentation on SAP CDP:SAP Help Portal

SAP OpenSAP Courses related to GDPR and data processing.

Step 1: SAP BTP Connectivity ServicesSAP BTP Connectivity provides tools to integrate data and capabilities between the internet, cloud, and on-premise landscapes.

SAP Destination Service:

Manages connections to remote systems, including credentials and connection parameters.

SAP Connectivity Service:

Facilitates secure communication between SAP BTP and on-premise systems using the SAP Cloud Connector.

Step 2: Correct Services

SAP Help Portal:Connectivity Services Documentation.

SAP Learning Hub: Courses on SAP BTP connectivity solutions.

References

Step 1: Equipment Management in SAP Service CloudInstalled base management allows tracking and updating of equipment structures at customer sites.

Installed Base Management:

Provides tools for updating equipment structure, such as adding, removing, or reassigning products.

Tracks changes to ensure accurate service history and operational efficiency.

Step 2: Correct Approach

SAP Help Portal: Installed base management features in SAP Service Cloud.

References

Automation Program Types in SAP Emarsys Customer Engagement:SAP Emarsys offers multiple automation programs to cater to various customer engagement needs.

Program Types:

Interactions (A):Automates responses based on customer behavior.

Contact (B):Focuses on managing customer data and profiles in automation flows.

Automation Center (C):Provides a central hub for designing and managing complex automation workflows.

Why Other Options Are Incorrect:

Channel Updates (D):Not a specific program type but part of channel management.

Tactics (E):Refers to pre-built automation, not program types.

References:

SAP Emarsys Documentation: Automation Programs.

Guiding Principles for Clean Core Operations:Clean core operations aim to minimize core customizations and maintain system integrity.

Key Principles:

End-to-End Process Integration (A):Ensure clean core practices are embedded in all business processes.

Organizational Structure (B):Create frameworks to govern and support clean core methodologies.

Housekeeping Procedures (D):Regularly clean up unused objects and maintain data integrity.

Why Other Options Are Incorrect:

Release Management (C):Important but not specific to clean core principles.

Process Transformation Office (E):Part of broader transformation initiatives, not specific to clean core.

References:

SAP Clean Core Documentation: Best Practices and Principles.

Key Use Cases for Key User Tools in SAP Customer Experience:Key User Tools enable business users to customize SAP solutions without the need for technical expertise.

Typical Use Cases:

Addition of Extension Fields (C):Business users can create custom fields to capture specific business data.

Screen Adaptations for UIs (D):Allows changes to UI layouts, such as hiding fields or rearranging elements, to better align with business workflows.

Why Other Options Are Incorrect:

Execution of Logic in External Systems (A):Requires technical development tools, not key user tools.

Complex Scenarios Requiring Business Logic (B):Typically handled by developers using advanced tools like SAP Cloud Applications Studio.

References:

SAP Customer Experience Key User Tools Documentation.

Step 1: ABAP RESTful Application Programming ModelThe ABAP RESTful Application Programming Model (RAP) provides a framework for building RESTful services in SAP.

Core Data Services (CDS):

Central for defining and consuming data models in SAP.

Behavior Definitions:

Manage transactional behavior of entities in applications.

Service Model Infrastructure:

Provides tools for building and exposing services based on CDS views and behaviors.

Step 2: Key Components

SAP Help Portal:RAP Documentation.

SAP Learning Hub: Training on ABAP RAP model.

References

Step 1: SAP BTP, Kyma Runtime ComponentsKyma runtime provides cloud-native components for building flexible and scalable solutions.

Pod:

Represents a unit of deployment in Kubernetes, used for running applications or services.

Event:

Enables event-driven architectures by managing events for triggering actions.

Step 2: Correct Components

SAP Help Portal:Kyma Runtime Documentation.

OpenSAP Courses: Training on Kyma runtime components.

References

Types of Data in SAP S/4HANA Cloud:

Configuration Data (A):Customizable settings that define system behavior.

Master Data (B):Core data entities such as customers, vendors, and materials.

Transaction Data (C):Data generated from business transactions like sales orders or invoices.

Why Other Options Are Incorrect:

Business Data (D):Not a specific classification of data.

Organization Data (E):Managed under master data, not a separate type.

References:

SAP S/4HANA Documentation: Data Classifications.

SAP Business Accelerator Hub Overview:

The SAP Business Accelerator Hub provides a central repository for exploring APIs, prebuilt integrations, and other accelerators.

Users can browse, test, and consume APIs directly for SAP solutions.

Why Other Options Are Incorrect:

SAP Application Interface Framework (A):Focuses on monitoring and error handling for SAP interfaces, not API exploration.

SAP Integration Suite (B):Facilitates integration, but API exploration is not its primary feature.

References:

SAP Documentation: SAP Business Accelerator Hub.

Step 1: Deployment Requirements in SAP Commerce Cloud PortalDeployments require specific configurations to ensure successful application delivery.

Platform Update Mode (B):

Defines whether the platform is updated during deployment.

Target Environment (C):

Specifies the deployment destination (e.g., staging or production).

Restore Mode (D):

Determines how data is restored during deployment.

Step 2: Required Elements

SAP Help Portal: Deployment configurations in SAP Commerce Cloud.

References

Step 1: SAP Commerce Cloud, Integration Extension Pack OverviewThe integration extension pack simplifies integrations by providing prebuilt capabilities and services.

Predefined Integrations (A):

Comes with preconfigured integrations to reduce implementation time.

Delivered Separately (C):

Packaged separately to allow modular deployment.

Delivered as an SAP BTP Service (E):

Leverages SAP Business Technology Platform for integration and extensibility.

Step 2: Features

SAP Help Portal: Integration extension pack documentation.

References