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C_FSM_2211 SAP Certified Application Associate - SAP Field Service Management Free Practice Exam Questions (2025 Updated)

Prepare effectively for your SAP C_FSM_2211 SAP Certified Application Associate - SAP Field Service Management certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 124 questions

You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

A.

You must have Moment-Sets defined for equipment.

B.

You must have a portal user account.

C.

You must have business rules configured.

D.

You must have equipment records against your account.

E.

You must have auto-release of assignments.

Which objects can be synchronized and viewed on the mobile app?

A.

Activity, Project, Opportunities

B.

Project, Skills, Service Call

C.

Activity, Service Call, Quotations

D.

Activity, Business Partner, Skills

What needs to be done for the service call by the dispatcher at the end? Note: There are 2 correct answers to this question.

A.

Set Status to Finished

B.

Edit Reserved material

C.

Approve EMME

D.

Set Status to technically complete

Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?

A.

Decline

B.

Review

C.

Duplicate

D.

Request change

Which of the following elements can be used in Smartforms? Note: There are 3 correct answers to this question.

A.

Text Input, Picker, Series, Attachment

B.

Text Input, Picker, Status, Series

C.

Picker, Status, Series, Number Input

D.

Text Input, Description, Picker, Status

E.

Text Input, Status, Series, Formula

What aspect of SAP Field service management helps meet customer expectations for real time services.

Choose the correct answer..

A.

SAP Field service management company

B.

SAP Field service management Customer Self-Service

C.

SAP Field Service management Account Service

D.

SAP Field Service Management Crowd Service

How can you set up authorizations in the Administration module in SAP Field Service Management? Note: There are 2 correct answers to this question.

A.

Assign users to permissions.

B.

Assign user groups to users.

C.

Assign permissions to user groups.

D.

Assign user groups to permissions.

As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?

A.

Create a follow-up activity from within the service call.

B.

Create a follow-up activity from the Expenses page.

C.

Create a follow-up activity from the Efforts page.

D.

Create a follow-up activity from the Smartform page.

Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.

A.

Enter materials used

B.

Create Technician Skills

C.

Release Assignments

D.

Define Core hours.

What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

A.

Mobile-Self Service

B.

Ticket Routing rules

C.

Service Level Agreement

D.

Automated Scheduling

Which key concepts are applied to ensure a secure cloud connection when accessing Field Service

management?

Note:There are 2 correct answers to this question.

A.

SSL-Encrypted cloud communication

B.

Hardware redundancy control

C.

Outage Protection

D.

Sophisticated Cloud Service Firewall

The dispatcher drags and drops a service call onto a technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on the mobile app?

A.

The dispatcher must approve the assignment.

B.

The technician must release the assignment.

C.

The dispatcher must release the assignment.

D.

The technician must approve the assignment.

You want to make an activity available on the service technician's mobile device using the planning board. Which of the following are mandatory steps? Note: There are 2 correct answers to this question.

A.

Check the availability of the technician.

B.

Drop the activity onto the technician.

C.

Click and release the assignment.

D.

Identify a suitable technician by skills.

How do you activate the integrated checkout feature in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

A.

Activate permissions.

B.

Enable company settings.

C.

Create custom business rules.

D.

Configure checkout workflow steps.

E.

Adjust cloud account settings.

For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

A.

Customer feedback management

B.

Mobile service execution

C.

Workforce management

D.

Ticket and case creation

Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service? Note: There are 3 correct answers to this question.

A.

Review and close assignments.

B.

Accept an assignment.

C.

Review company certificates.

D.

Register a partner company.

E.

Approve technician skills.

Which aspect of Self-Service Configuration allows a customer to create a service request? Choose the correct answer.

A.

Workflow assignments

B.

Moment-sets

C.

Branding

D.

QR Codes

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Total 124 questions
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