Step 1 – Understanding the question
The question focuses on thespecial characteristics of SAP’s Organizational Change Management (OCM) frameworkused in SAP S/4HANA Cloud, Private Edition projects.
OCM is a structured approach designed by SAP to help organizations manage thepeople side of transformationduring an SAP implementation. It ensures that users adopt the new system effectively, minimizing resistance and maximizing productivity.
Step 2 – Evaluate each option
Option A:It contains activities that help to enhance system performance.
This statement is incorrect.
The OCM framework is not related to system or technical performance improvement. Its focus is onhuman and organizational readiness, not technical optimization. Enhancing system performance belongs to the technical or basis workstream, not OCM. Therefore, this option does not represent a characteristic of SAP’s OCM framework.
Option B:It is aligned with the SAP Activate implementation methodology.
This statement is correct.
SAP’s OCM framework is fully integrated with and aligned to theSAP Activate methodology, which is the implementation approach for SAP S/4HANA projects.
In the SAP Activate phases—Discover, Prepare, Explore, Realize, Deploy, and Run—the OCM framework provides clear activities and deliverables that align with each phase:
Discover/Prepare:Identify stakeholders, create a change strategy, and establish communication plans.
Explore/Realize:Conduct fit-to-standard workshops, manage change impacts, deliver targeted training, and track user readiness.
Deploy/Run:Support go-live activities, sustain communication, and measure adoption through KPIs.
By aligning with SAP Activate, OCM ensures that change management runs parallel to project execution and supports the technical and functional workstreams.
Example 1:
In a financial transformation project, during thePreparephase, OCM defines the change strategy and identifies key finance users who require training. These activities are executed alongside the ActivatePreparedeliverables, showing full alignment.
Example 2:
During theRealizephase of a manufacturing project, OCM delivers communication sessions and user enablement programs in sync with system testing and configuration milestones defined in Activate.
Option C:It supports an agile way of working.
This statement is correct.
SAP’s OCM framework supports anagile implementation approach, which means it promotes flexibility, iterative feedback, and collaboration.
OCM uses short, adaptive cycles of communication, training, and stakeholder engagement. As project deliverables evolve through agile sprints, OCM adjusts its activities to reflect current changes and lessons learned.
Example 1:
In an agile project with biweekly sprints, the OCM team reviews user feedback after each sprint demo and updates communication materials or training sessions based on the users’ experience.
Example 2:
For a phased rollout, the OCM team gathers lessons learned from the first deployment wave and refines the approach for subsequent waves, ensuring faster adoption and reduced resistance.
Option D:It is only suitable for large-scale, complex cloud deployments.
This statement is incorrect.
SAP’s OCM framework is designed for projects of any size or complexity. It is scalable and adaptable for both small and large implementations. It focuses on people and adoption, which are required in every project, regardless of scale.
Option E:It is targeted at fostering fast and sustainable user adoption.
This statement is correct.
A key characteristic of SAP’s OCM framework is that it aims to achievefast and sustainable user adoption. The framework emphasizes preparing users early, providing the right training, clear communication, and continuous support to ensure that the organization can effectively use SAP S/4HANA after go-live.
Example 1:
Before go-live, the OCM team conducts readiness assessments to ensure that users understand new roles and processes, leading to faster adoption of SAP Fiori applications.
Example 2:
Post go-live, the OCM team tracks user adoption metrics—such as login frequency and process completion times—to sustain adoption and address any gaps through targeted support or refresher training.
Step 3 – Final Answer
The correct answers areB, C, and E, because the SAP Organizational Change Management framework:
Isalignedwith the SAP Activate methodology,
Supports an agile way of working, and
Fosters fast and sustainable user adoption.
