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Certified-Strategy-Designer Salesforce Certified Platform Strategy Designer (Plat-UX-102) Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Salesforce Certified-Strategy-Designer Salesforce Certified Platform Strategy Designer (Plat-UX-102) certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

Cloud Kicks' (CK) product teams are well-led, productive, and meet their KPIs. However, the

teams tend to become siloed and focused on their individual team priorities, occasionally leaving

CK's customerexperience fragmented.

Which tool should CK's strategy designer recommend to grow and nurture cross-departmental

collaboration?

A.

V2MOM with shared methods.

B.

Roadmap of cross-product features

C.

Annual leadership summit

Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.

Which course of action should CK's strategy designer propose to improve the situation"?

A.

Request product owners to envision future state and provide better requirements.

B.

Clarify requirements and enable quality assurance teams with better acceptance criteria.

C.

Facilitate a co-creation workshop to help generate ideas grounded in research insights.

After a series of interviews with key stakeholders, a strategy designer realizes the company

is duplicating efforts across internal teams, each creating similar programs for customer engagement.

Which approach should the designer propose to create alignment?

A.

Design sprint

B.

Journey mapping workshop

C.

Service blueprint workshop

Cloud Kicks (CK) wants to make sure its customers understand the ion between its prod and its goal of sustainable manufacturing.

CK initiates a project to integrate sustainable messaging into its commerce experience,

What should the strategy designer use to ensure the new sustainability messaging is desirable to customers?

A.

Journey mapping

B.

Customer interviews

C.

Content strategy

Cloud Kicks has a complex manufacturing process that allows several factoriesto contribute to the production of a custom footwear order. The

design team is asked to make a new, more efficient process to reduce the time between order placement and delivery to customers.

Which approach should the team use?

A.

Business process modeling

B.

Jobs to Be Done framework

C.

Customer journey mapping

A strategy designer creates a bridge from the project vision to product development through prioritization.

Which factor should be considered to minimize cost and maximize value?

A.

Usability

B.

Velocity

C.

Effort

The design team at Cloud Kicks is in the early stages of exploring an idea fora wearable

device to track customers activity during workouts.

They employ footwear designers and manufacturing experts, but they lack an engineer experienced

in consumer hardware,

What should the strategy designer do to determine whether or not to pursuethis product idea?

A.

Perform secondary research on common hardware issues.

B.

Hire an engineer with experience in consumer devices.

C.

Conduct an expert interview in consumer device engineering.

A tech company that specializes in mobile app development is looking to innovate and launch a new app that helps users managetheir mental health. The company’s target audience is young adults aged 18-35.

What externa! factor might impact the strategy for this development?

A.

HIPAA regulations

8. Customer adoption

B.

Push notifications

A strategy designer is working with a team to assess and prioritize potential opportunities for an upcoming product release using the Design

Thinking methodology.

Which next step should the designer recommend to assist with prioritization?

A.

Survey users and prioritize building their most desired features.

B.

Analyze the feature feasibility and let technology drive future designs.

C.

Test for desirability and refine ideas based on feasibility

A strategy designer at Cloud Kicks leads a development team whose stakeholders are

notorious for misunderstanding and undervaluing research-driven UX design.

Which approach should the designer propose to increase the desire for research-driven decisions?

A.

Create high-fidelity prototypes to gain design buy-in.

B.

Strictly align to stakeholders' business requirements.

C.

Align UX research goals with stakeholders'goals

Cloud Kicks (CK) is working on enhanced functionality for an existing sates application.

What should CK do to ensure the proposed design is compatible with the currentdata model7

A.

Perform end user testing.

B.

Run a technical design critique.

C.

Create high fidelity prototypes.

Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.

When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?

A.

Would customers recommend this to a friend?

B.

How would customers improve the experience?

C.

What are customers willing to pay?

Cloud Kicks (CK) is interested in collecting data passively from customers while they are

exercising in the company's latest tours plans to collect heart rate and activity levels and then overlay

this data with self-reported weight, age, and health behavior information to provide fitness

recommendations

What should a strategy designer recommend before CK commits to this project?

A.

User Acceptance Testing

B.

Consequence Scanning Workshop

C.

Global Trend Analysis

Cloud Kicks' product team is focused on a new business casual clothing line that they think

will account for over half of the company's revenue in the future.

Which trend should influence desirability the most?

A.

Digital product passports' to help prevent counterfeiting

B.

Supply chain issues that delay product availability

C.

Hybrid work emphasizing the need for color and comfort

Cloud Kicks (CK) designs innovative footwear for site athletes. Manufacturing the footwear

is possible but expensive.

What should CK focus testing efforts on to determine whether to produce at scale?

A.

Novelty, privacy, and potential to go viral

B.

Competitive advantage, impact, and own ability

C.

Desirability, viability, and feasibility

project team at Cloud Kicks framed this design challenge: "How might we help our customers amidst supply chain interruptions?

What information is missing that belongsin all well-written challenge statements?

A.

The persona being designed for

B.

The desired outcome

C.

The hypothesis for the solution

Cloud Kicks wants to improve its business model to be closer to its customers and providequantifiable improvements to business efficiency.

Which framework should be used to drive the success of the new business model?

A.

Usable, Feasible, Cost-Effective

B.

Feasible, Viable, Impactful

C.

Desirable, Feasible, Viable

Cloud Kick's sales representatives are complaining about lack of flexibility when they need

to create complex quotes and configure product solutions

What should the Strategy Designer recommend to streamline their sales cycle?

A.

Implement Revenue Cloud

B.

Create a custom sales cycle that maps exactly to their needs

C.

Suggest to simplify the complex sales cycle to make it fit the standard setup

Cloud Kicks (CK) is a company of operational excellence However, CK has a hard time

bringing innovative ideas to market, because investing In unproven tactics seems risky to its leaders

who are used to making decisions based on metrics.

Which approach should a strategy designer take when presenting a new product vision to this group?

A.

Run qualitative user research on the product vision and share key feedback with stakeholders.

B.

Conduct a competitive analysis of other products in the same market as the product vision.

C.

Identify the biggest questions about the product vision and collect data on prototypes.

The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map the key people who may influence or be impacted by the program.

Which mapping process should the designer use to achieve this goal?

A.

Journey Mapping

B.

Service Mapping

C.

Ecosystem Mapping

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